Freshdesk Messaging (Formerly Freshchat) vs Helpshift vs ZoomInfo Chat Comparison
Freshdesk Messaging (Formerly Freshchat)
Starting at $19 /agent/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat…
Helpshift
Starting at Contact for pricing
- Freelancers / Consultants
- Large Enterprises
Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile app…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Freshdesk Messaging (Formerly Freshchat) leads on user satisfaction with a 4.4-star rating across 263 reviews.
SpotSaaS Analysis
Freshdesk Messaging (Formerly Freshchat)HelpshiftZoomInfo Chat
The core difference between Freshdesk Messaging and Helpshift lies in their target functionalities; Freshdesk Messaging is designed for small to medium businesses seeking straightforward live chat support with CRM integration, while Helpshift focuses on mobile-first customer support solutions enhanced by AI automation for medium to large enterprises. Ideal buyers for Freshdesk Messaging are non-technical teams looking for an easy-to-use chat platform, whereas Helpshift is suited for businesses in mobile-centric industries that require advanced in-app support capabilities.
- Best for small to medium businesses - User-friendly interface for non-technical agents - Seamless CRM integration for efficient customer management - Priced at $19 - Ideal for teams needing live chat support - Focused on enhancing customer interactions
- Best for medium to large enterprises - Mobile-first in-app customer support - AI automation for up to 90% of user issues - Targets industries like mobile gaming and SaaS - Ideal for customer support managers and app developers - Price not listed
Freshdesk Messaging (Formerly Freshchat) vs Helpshift vs ZoomInfo Chat — at a glance
| Feature | Freshdesk Messaging (Formerly Freshchat) | Helpshift | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.1 / 5 | — |
| Reviews | 263 | 369 | — |
| Starting price | $19 /agent/month | Contact for pricing | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, GDPR | SOC 2 |
| Data residency | US | Global | US |
Key differences between Freshdesk Messaging (Formerly Freshchat) and Helpshift
- Pricing: Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month. Helpshift pricing is not publicly listed.
- Free trial: Freshdesk Messaging (Formerly Freshchat) offers a free trial; Helpshift does not.
- User satisfaction: Freshdesk Messaging (Formerly Freshchat) scores higher with a 4.4-star average.
- Deployment: Freshdesk Messaging (Formerly Freshchat) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Helpshift supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Freshdesk Messaging (Formerly Freshchat) vs Helpshift vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
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Biggest differences
Start here before you go deeper into features.
Freshdesk Messaging (Formerly Freshchat)
Best for small to medium businesses needing easy, CRM-integrated live chat support.
- You want a user-friendly live chat platform accessible to non-technical agents.
- Your team requires seamless CRM integration to manage customer interactions efficiently.
- You need a scalable support solution combining live chat, AI bots, and self-service.
- Your organization depends on extensive third-party app integrations beyond the limited marketplace.
- You lack dedicated support resources to manage the platform’s complex features and onboarding.
Best for mobile-first in-app customer support with AI automation.
- You need seamless in-app messaging embedded in mobile apps.
- You want AI chatbots to automate up to 90% of user issues.
- Your company size is medium to large (50-1500 employees) with mobile products.
- You require extensive customization of your support platform.
- You are a small team or freelancer needing a simple, lightweight tool.
Large Enterprises, Medium Business, Small Business
Freshdesk Messaging (Formerly Freshchat): Best for small to medium businesses needing easy, CRM-integrated live chat support. Helpshift: Best for mobile-first in-app customer support with AI automation.
Description | Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More about Freshdesk Messaging (Formerly Freshchat) | Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app ... Read More about Helpshift | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.3/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | 50-1500 employeesMedium to Large Enterprises | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
Freshdesk Messaging (Formerly Freshchat)
No key benefits available yet.
- Seamless In-App Messaging: Helpshift provides a natural, conversational support experience embedded directly inside mobile apps, reducing friction for end-users.
- AI-Powered Automation: With AI chatbots handling up to 90% of issues, Helpshift enables faster resolutions and reduces support team workloads.
- Lightweight SDK & Easy Integration: The platform’s SDK is easy to implement and designed to integrate smoothly with existing mobile apps without heavy development overhead.
No key benefits available yet.
Best fit
Freshdesk Messaging (Formerly Freshchat)
No best-fit guidance available yet.
- 50 – 1500 Employees
- Mobile Gaming, Mobile Applications, SaaS, Fintech, E-commerce, Media & Entertainment
- Customer Support Manager, Mobile Product Manager, App Developer, UX Designer, AI Chatbot Specialist
No best-fit guidance available yet.
Reasons buyers look elsewhere
Freshdesk Messaging (Formerly Freshchat)
No alternatives guidance available yet.
- Helpshift primarily targets mobile-first customer service. Companies needing strong multi-channel support (web, email, phone) might find it less comprehensive than broader help desk platforms.
- While Helpshift offers AI chatbots and in-app messaging, some users report limited flexibility in customizing workflows or chatbot responses compared to more mature competitors.
- Helpshift supports integrations with major platforms but may lack deeper or more varied third-party integrations required by complex enterprise environments.
No alternatives guidance available yet.
Software Demo
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How do Freshdesk Messaging (Formerly Freshchat), Helpshift and ZoomInfo Chat Compare on Features?
Total Features | 8 Features | 24 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshdesk Messaging (Formerly Freshchat), Helpshift and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
Freshdesk Messaging (Formerly Freshchat) vs Helpshift User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Freshdesk Messaging for its ease of use, CRM integration, and effective omnichannel support, though some find its feature set complex and marketplace limited. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Helpshift’s user-friendly interface and automation, tempered by concerns over occasional system instability and complexity. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  Microsoft  Playrix  Zynga | No Customers information available. |
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Media and Screenshots
Screenshots | /image_urls_1655832699.3965456.png) 5 Screenshots |  2 Screenshots |
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Videos |  2 Videos |  2 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshdesk Messaging (Formerly Freshchat) or Helpshift?
- Freshdesk Messaging (Formerly Freshchat) edges out the other on user ratings (4.4 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshdesk Messaging (Formerly Freshchat) and Helpshift offer a free trial?
- Freshdesk Messaging (Formerly Freshchat) offers a free trial. Helpshift does not.
- What is the starting price of Freshdesk Messaging (Formerly Freshchat) vs Helpshift?
- Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month. Helpshift starts at Contact for pricing.
- What are the top alternatives to Freshdesk Messaging (Formerly Freshchat)?
- Top alternatives to Freshdesk Messaging (Formerly Freshchat) include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat.
- What are the top alternatives to Helpshift?
- Top alternatives to Helpshift include ZoomInfo Chat, ClickDesk, LiveAgent, Desky, LabiDesk.