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9.3

Spot Score

Helpshift - Live Chat Software

Helpshift In-depth Pricing Details

Revolutionizing in-app customer support.

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Main Features

  • Agent Scheduling
  • Alerts (Escalation)
  • Automated Routing
  • Call Me Option

Pricing

  • Helpshift offers custom pricing plan

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Helpshift Pricing

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Free Trial

  • Not available

Helpshift Pricing

  • Helpshift offers custom pricing plan

Pricing Model

  • Paid Plans (Quotation Based )

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Pricing Plans

Starter

  • Web & Mobile In-App Messaging

  • Web & Mobile In-App Help Center

  • Mobile SDK Integration

  • Unlimited Help Center Articles and FAQs

  • QuickSearch Bot

  • Email Support

  • Text Messaging (SMS) Support

  • Agent Desktop

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Growth

  • Includes features of Starter plan, plus

  • Customizable Bots

  • Visual Bot Builder

  • Issue-Routing Queues

  • Automated Agent Workload Balancing

  • Customizable Reporting

  • Team Management

  • SLA Management and Automations

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Enterprise

  • Includes features of the Growth plan, plus

  • Intelligent Issue Classification

  • Intent-Based Routing

  • Named Customer Success

  • Manager

  • 1,500 API Calls Per Minute

  • Feedback Bots

Screenshots of the Helpshift Pricing Page

Disclaimer: Pricing information for Helpshift is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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Why users might consider alternative to Helpshift?

  • Helpshift primarily targets mobile-first customer service. Companies needing strong multi-channel support (web, email, phone) might find it less comprehensive than broader help desk platforms.

  • While Helpshift offers AI chatbots and in-app messaging, some users report limited flexibility in customizing workflows or chatbot responses compared to more mature competitors.

  • Helpshift supports integrations with major platforms but may lack deeper or more varied third-party integrations required by complex enterprise environments.

  • To fully leverage AI automation, organizations need skilled personnel to manage and fine-tune chatbots, which could be a barrier for smaller teams.

  • For startups or small businesses with lower app engagement, Helpshift’s pricing based on MAUs (Monthly Active Users) or tickets can be less cost-effective.

  • In-app support is powerful, but some users find the platform less effective in handling offline or asynchronous customer support channels.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

No, Helpshift software doesn't offers Free Trial.

Helpshift offers Quotation Based.

The starting price is not disclosed by Helpshift. You can visit Helpshift pricing page to get the latest pricing.

Helpshift Support

Contact

+1 800-245-9165

Customer Service

Online

Location

San Francisco, California

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].