Crisp vs Pure Chat vs ZoomInfo Chat Comparison
Crisp
Starting at $25 /User/Month
- Free Trial
- Individuals
- Freelancers / Consultants
Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the abi…
Pure Chat
Starting at $39 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is automatically saved, making it easi…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
SpotSaaS Analysis
CrispPure ChatZoomInfo Chat
Crisp is tailored for small to medium-sized businesses seeking an intuitive and feature-rich live chat solution, while Pure Chat is a more general option that may appeal to businesses looking for a straightforward chat tool. Ideal buyers for Crisp are SMBs with 1-500 employees, whereas Pure Chat's target audience is less defined.
- Best live chat solution for SMBs - Easy-to-use interface - Multi-channel communication capabilities - Suitable for businesses with 1-500 employees - Feature-rich customer support options - Affordable pricing at $25
- General live chat tool - Pricing set at $39 - Focus on straightforward chat functionality - Target audience not clearly defined - May suit various business sizes - Lacks specific features highlighted in comparison
Crisp vs Pure Chat vs ZoomInfo Chat — at a glance
| Feature | Crisp | Pure Chat | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.3 / 5 | 4.3 / 5 | — |
| Reviews | 144 | 541 | — |
| Starting price | $25 /User/Month | $39 /User/Month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Individuals, Freelancers / Consultants, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | Online | Business Hours, Online |
| Certifications | GDPR | GDPR | SOC 2 |
| Data residency | US | US | US |
Key differences between Crisp and Pure Chat
- Pricing: Crisp starts at $25 /User/Month, while Pure Chat starts at $39 /User/Month.
- Target audience: Crisp is built for Individuals and Freelancers / Consultants, while Pure Chat targets Large Enterprises and Medium Business.
- Deployment: Crisp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Pure Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Crisp vs Pure Chat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best live chat for SMBs needing easy, feature-rich customer support.
- You run a small to medium business with 1-500 employees.
- You want a simple, intuitive interface with multi-channel communication.
- You value unique features like Magic Browse for visual customer insights.
- Your enterprise requires extensive chatbox visual customization options.
- You need advanced email marketing tools such as A/B testing and scheduling.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Crisp typically suits Individuals and Freelancers / Consultants. Pure Chat tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors ... Read More about Crisp | Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is ... Read More about Pure Chat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.7/10 | 9.0/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | — | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Crisp, Pure Chat and ZoomInfo Chat Compare on Features?
Total Features | 10 Features | 7 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Crisp, Pure Chat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Crisp vs Pure Chat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, strong customer support, and rich feature set, tempered by some navigation and customization limitations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 225 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Rakuten  Mailjet  Airfrance | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  1 Screenshots |
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Videos |  2 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Crisp or Pure Chat?
- Crisp and Pure Chat are closely matched with equal user ratings of 4.3. The right choice depends on your team size, budget, and specific Live Chat Software needs.
- Do Crisp and Pure Chat offer a free trial?
- Yes, both Crisp and Pure Chat offer a free trial.
- What is the starting price of Crisp vs Pure Chat?
- Crisp starts at $25 /User/Month. Pure Chat starts at $39 /User/Month.
- What are the top alternatives to Crisp?
- Top alternatives to Crisp include ZoomInfo Chat, LiveChat, LiveEngage, Pure Chat, DeskMoz.
- What are the top alternatives to Pure Chat?
- Top alternatives to Pure Chat include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage.