Close vs Knowlarity vs Nextiva Comparison
Close
Starting at $9 /user/month
- Free Trial
- Individuals
- Freelancers / Consultants
Close is a sales engagement CRM built for SMBs that lets teams email, call, and text leads directly from the platform without additional add-ons. It includes Sequences, task reminders, and a Power Dialer, with all activi…
Knowlarity
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
Close leads on user satisfaction with a 4.6-star rating across 220 reviews.
Close vs Knowlarity vs Nextiva — at a glance
| Feature | Close | Knowlarity | Nextiva |
|---|---|---|---|
| Rating | 4.6 / 5 | 3.7 / 5 | 4.4 / 5 |
| Reviews | 220 | 17 | 1,473 |
| Starting price | $9 /user/month | Contact for pricing | $18.95 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Individuals, Freelancers / Consultants, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | CRM Software | Call Center Software | Call Center Software |
| Integrations | 1+ apps | — | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available | — |
| Support modes | Business Hours, Online | Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR | — | SOC 2, HIPAA, GDPR |
| Data residency | US | Global | Global |
Key differences between Close and Knowlarity
- Pricing: Close starts at $9 /user/month. Knowlarity pricing is not publicly listed.
- Target audience: Close is built for Individuals and Freelancers / Consultants, while Knowlarity targets Large Enterprises and Medium Business.
- User satisfaction: Close scores higher with a 4.6-star average.
- Deployment: Close supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Knowlarity supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Close vs Knowlarity vs Nextiva — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Free PDF comparison
Download this Close vs Knowlarity vs Nextiva comparison
Get the full side-by-side as a PDF — these picks plus the top CRM Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Biggest differences
Start here before you go deeper into features.
Individuals, Freelancers / Consultants, Medium Business
Best for medium to large teams needing multi-channel, scalable call center solutions.
- You require seamless integration with HubSpot for marketing and sales alignment.
- Your team values a user-friendly interface with efficient bulk SMS and call reporting.
- You need a flexible, pay-for-what-you-use model that scales with your business.
- Your organization depends heavily on extensive third-party app integrations beyond HubSpot.
- Your team lacks technical support to manage complex features and onboarding processes.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
Close typically suits Individuals and Freelancers / Consultants. Knowlarity tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Close is a sales engagement CRM built for SMBs that lets teams email, call, and text leads directly from the platform without additional add-ons. It includes Sequences, task reminders, and ... Read More about Close | Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver ... Read More about Knowlarity | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
|---|---|---|---|
Entry Level Pricing |
|
|
|
Free Trial Availability |
| ||
SpotScoreWhat's this? ↗ | 8.6/10 | 8.7/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 5–100 employees | 50-500 employeesMedium to Large Enterprises | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- All-in-One Communication: Hub Close integrates calling, emailing, and texting directly into the CRM, eliminating the need for third-party tools. This unified approach increases efficiency and reduces costs for growing sales teams.
- Built for Productivity: With features like Sequences, Power Dialer, and task reminders, Close helps sales reps stay organized, automate outreach, and follow up with leads at the right time — all of which drive higher conversion rates.
- Transparent Collaboration with Coaching Tools: The single timeline view gives complete team visibility on lead activities, and the built-in call coaching lets sales leaders mentor and improve team performance directly within the platform.
- Smooth Communication: With Knowlarity, you can improve your team's connectivity through cloud-based communication solutions. Managers will appreciate how easy it is to simplify calls, messages, and video conferences, all in one place.
- Advanced Analytics: Executives can use powerful analytics tools to understand call patterns and customer interactions. This data-driven approach lets managers make informed decisions that can significantly improve business outcomes.
- Scalability & Flexibility: As your organization grows, Knowlarity grows with it. The platform adapts to your changing needs, so you pay only for what you use—ideal for startups and established enterprises alike.
- Streamlined Communication: With Nextiva's intuitive platform, your team can easily collaborate across multiple channels—voice, video, and chat—keeping everyone connected regardless of location. Your employees can communicate smoothly, boosting productivity.
- Advanced Analytics: Nextiva provides reliable analytics tools that let you gain insights into call metrics and customer interactions. Using this data, you can make informed decisions that improve your customer service experience and overall business performance.
- Scalability at Its Best: Whether you're a small startup or a large enterprise, Nextiva scales with your business growth. As you expand, adding new users and features is straightforward, so your communication needs stay covered.
Best fit
- 5–100 employees
- SaaS, Marketing Agencies, E-commerce, EdTech, Consulting Services, B2B Tech, Remote-first Startups
- Account Executives, Sales Development Representatives, Sales Managers, Founders, Revenue Operations Managers, Customer Success Managers
- 50 to 500 employees.
- Industries: Telecom, E-commerce, Customer Service, Education, Healthcare, and Real Estate.
- Job Titles: Customer Support Managers, Sales Executives, Marketing Managers, Operations Managers, and Business Analysts.
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
- Close is specifically built for SMBs, so larger enterprises with complex sales processes or deeper customization needs may seek platforms with more robust enterprise features.
- While strong on sales engagement, Close doesn’t offer native marketing automation or lead nurturing workflows that other CRMs like HubSpot or ActiveCampaign may provide.
- Users looking for highly customizable or advanced analytics and forecasting capabilities may find Close’s reporting features less extensive compared to solutions like Salesforce or Zoho CRM.
- Users may seek alternatives to Knowlarity if they require more customizable features, as some businesses have unique communication needs that standard solutions might not fully address.
- Companies experiencing budget constraints might explore lower-cost options, as Knowlarity's pricing may not align with every organization's financial capabilities.
- Businesses looking for enhanced customer support may consider alternatives, especially if they feel that Knowlarity's service response times or support resources do not meet their expectations.
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Close, Knowlarity and Nextiva Compare on Features?
Total Features | 15 Features | 7 Features | 8 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Close, Knowlarity and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Starting From |
|
|
|
Pricing Plans |
|
|
|
Pricing Page |  | Pricing information not available |  |
Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | ✓ Yes | — |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
Close vs Knowlarity User Reviews & Rating Comparison
User Ratings | |||
|---|---|---|---|
Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 639 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate Knowlarity’s integration capabilities and user-friendly interface but note challenges with complex features and limited integrations. What buyers like
Common complaints
| Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
|---|
List of Customers
Customers |  Toggl  Bench  Freightview |  Reliance Foundation  Cushman  Fortis | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  12 Screenshots |  1 Screenshots |
|---|---|---|
Videos |  1 Videos |  3 Videos |
Alternatives
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Call Center Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Close or Knowlarity?
- Close edges out the other on user ratings (4.6 vs 3.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Close and Knowlarity offer a free trial?
- Yes, both Close and Knowlarity offer a free trial.
- What is the starting price of Close vs Knowlarity?
- Close starts at $9 /user/month. Knowlarity starts at Contact for pricing.
- What are the top alternatives to Close?
- Top alternatives to Close include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Thryv.
- What are the top alternatives to Knowlarity?
- Top alternatives to Knowlarity include Nextiva, XCALLY, Exotel, Call Center Studio, VCC Live.