Close vs Exotel vs Nextiva Comparison
Close
Starting at $9 /user/month
- Free Trial
- Individuals
- Freelancers / Consultants
Close is a sales engagement CRM built for SMBs that lets teams email, call, and text leads directly from the platform without additional add-ons. It includes Sequences, task reminders, and a Power Dialer, with all activi…
Exotel
Starting at $200
- Free Trial
- Large Enterprises
- Medium Business
Exotel is a cloud telephony platform used by call centers and customer support operations in India and Southeast Asia that need reliable call routing, recording, and CRM integration. It lets agents access call logs, reco…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
Close leads on user satisfaction with a 4.6-star rating across 220 reviews.
Close vs Exotel vs Nextiva — at a glance
| Feature | Close | Exotel | Nextiva |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.4 / 5 | 4.4 / 5 |
| Reviews | 220 | 16 | 1,473 |
| Starting price | $9 /user/month | $200 | $18.95 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Individuals, Freelancers / Consultants, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | CRM Software | Call Center Software | Call Center Software |
| Integrations | 1+ apps | — | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available | — |
| Support modes | Business Hours, Online | 24/7 (Live rep) | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR | SOC 2, HIPAA, GDPR |
| Data residency | US | Global | Global |
Key differences between Close and Exotel
- Pricing: Close starts at $9 /user/month, while Exotel starts at $200.
- Target audience: Close is built for Individuals and Freelancers / Consultants, while Exotel targets Large Enterprises and Medium Business.
- User satisfaction: Close scores higher with a 4.6-star average.
- Deployment: Close supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Exotel supports SaaS/Web/Cloud.
Compare Close vs Exotel vs Nextiva — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Individuals, Freelancers / Consultants, Medium Business
Best for call centers needing real-time agent performance tracking and CRM integration.
- You require real-time metrics on agent performance like open cases and punctuality.
- Your team values seamless integration with CRM systems to boost productivity.
- You manage a medium to large enterprise with 50 to 500 employees in fintech, SaaS, or martech.
- Your organization depends on extensive third-party app marketplace integrations.
- You are a new user needing comprehensive onboarding due to complex feature sets.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
Close typically suits Individuals and Freelancers / Consultants. Exotel tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Close is a sales engagement CRM built for SMBs that lets teams email, call, and text leads directly from the platform without additional add-ons. It includes Sequences, task reminders, and ... Read More about Close | Exotel is a cloud telephony platform used by call centers and customer support operations in India and Southeast Asia that need reliable call routing, recording, and CRM integration. It ... Read More about Exotel | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
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Entry Level Pricing |
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Free Trial Availability | |||
SpotScoreWhat's this? ↗ | 8.6/10 | 9.0/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 5–100 employees | 50 to 500 employeesMedium to Large Enterprises | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- All-in-One Communication: Hub Close integrates calling, emailing, and texting directly into the CRM, eliminating the need for third-party tools. This unified approach increases efficiency and reduces costs for growing sales teams.
- Built for Productivity: With features like Sequences, Power Dialer, and task reminders, Close helps sales reps stay organized, automate outreach, and follow up with leads at the right time — all of which drive higher conversion rates.
- Transparent Collaboration with Coaching Tools: The single timeline view gives complete team visibility on lead activities, and the built-in call coaching lets sales leaders mentor and improve team performance directly within the platform.
- Smooth Communication: Exotel lets your team communicate easily across multiple channels, so no customer query goes unanswered. You'll appreciate how straightforward it is to manage all conversations in one place.
- Scalable Solutions: Whether you’re a small startup or a large enterprise, Exotel grows with you. You can easily scale your communication infrastructure without the headache of technical complexities, allowing you to focus on what truly matters—your business.
- Improved Customer Experience: With call tracking and personalized messaging, Exotel lets you deliver high-quality service. Your customers feel valued and understood, which increases loyalty and retention.
- Streamlined Communication: With Nextiva's intuitive platform, your team can easily collaborate across multiple channels—voice, video, and chat—keeping everyone connected regardless of location. Your employees can communicate smoothly, boosting productivity.
- Advanced Analytics: Nextiva provides reliable analytics tools that let you gain insights into call metrics and customer interactions. Using this data, you can make informed decisions that improve your customer service experience and overall business performance.
- Scalability at Its Best: Whether you're a small startup or a large enterprise, Nextiva scales with your business growth. As you expand, adding new users and features is straightforward, so your communication needs stay covered.
Best fit
- 5–100 employees
- SaaS, Marketing Agencies, E-commerce, EdTech, Consulting Services, B2B Tech, Remote-first Startups
- Account Executives, Sales Development Representatives, Sales Managers, Founders, Revenue Operations Managers, Customer Success Managers
- 50 to 500 employees
- Martech, Fintech, SaaS, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
- Close is specifically built for SMBs, so larger enterprises with complex sales processes or deeper customization needs may seek platforms with more robust enterprise features.
- While strong on sales engagement, Close doesn’t offer native marketing automation or lead nurturing workflows that other CRMs like HubSpot or ActiveCampaign may provide.
- Users looking for highly customizable or advanced analytics and forecasting capabilities may find Close’s reporting features less extensive compared to solutions like Salesforce or Zoho CRM.
- Users may seek alternatives to Exotel due to pricing concerns, as some businesses find more cost-effective options that provide similar features, enabling them to maintain budgets while still accessing essential communication tools.
- Companies with specific integration needs might look for alternatives if Exotel lacks compatibility with their existing systems or software, prompting a search for solutions that offer seamless integration capabilities.
- Businesses experiencing rapid growth may require scalable solutions beyond what Exotel can provide, leading them to explore options that can easily adapt to increasing communication demands without compromising performance.
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
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How do Close, Exotel and Nextiva Compare on Features?
Total Features | 15 Features | 8 Features | 8 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Close, Exotel and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
Close vs Exotel User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 639 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Overall positive user sentiment highlights ease of use and reliable call management, tempered by concerns over limited integrations and inconsistent support. What buyers like
Common complaints
| Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Toggl  Bench  Freightview |  OLA  BYJU'S  Quikr | No Customers information available. |
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Media and Screenshots
Screenshots |  12 Screenshots |  1 Screenshots |
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Videos |  1 Videos |  4 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Close or Exotel?
- Close edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Close and Exotel offer a free trial?
- Yes, both Close and Exotel offer a free trial.
- What is the starting price of Close vs Exotel?
- Close starts at $9 /user/month. Exotel starts at $200.
- What are the top alternatives to Close?
- Top alternatives to Close include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Thryv.
- What are the top alternatives to Exotel?
- Top alternatives to Exotel include Nextiva, Knowlarity, CloudTalk, Servetel, Call Center Studio.