Chaport vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat Comparison
Chaport
Starting at $15 /User/Month
- Free Trial
- Medium Business
- Small Business
Chaport, the ultimate multi-channel live chat and chatbot software, simplifies customer communication through its intuitive chat interface. By adding a chat button on your website, you can effortlessly respond to queries…
Freshdesk Messaging (Formerly Freshchat)
Starting at $19 /agent/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Chaport leads on user satisfaction with a 4.8-star rating across 17 reviews.
Chaport vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat — at a glance
| Feature | Chaport | Freshdesk Messaging (Formerly Freshchat) | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.8 / 5 | 4.5 / 5 | — |
| Reviews | 17 | 554 | — |
| Starting price | $15 /User/Month | $19 /agent/month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | — | SOC 2, GDPR, ISO 27001 | SOC 2 |
| Data residency | Global | US | US |
Key differences between Chaport and Freshdesk Messaging (Formerly Freshchat)
- Pricing: Chaport starts at $15 /User/Month, while Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month.
- Target audience: Chaport is built for Medium Business and Small Business, while Freshdesk Messaging (Formerly Freshchat) targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Chaport scores higher with a 4.8-star average.
- Deployment: Chaport supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Freshdesk Messaging (Formerly Freshchat) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Chaport vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Chaport, Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat: Biggest differences
Start here before you go deeper into features.
Medium Business, Small Business
Freshdesk Messaging (Formerly Freshchat)
Best for small to medium businesses needing easy, CRM-integrated live chat support.
- You want a user-friendly live chat platform accessible to non-technical agents.
- Your team requires seamless CRM integration to manage customer interactions efficiently.
- You need a scalable support solution combining live chat, AI bots, and self-service.
- Your organization depends on extensive third-party app integrations beyond the limited marketplace.
- You lack dedicated support resources to manage the platform’s complex features and onboarding.
Large Enterprises, Medium Business, Small Business
Chaport typically suits Medium Business and Small Business. Freshdesk Messaging (Formerly Freshchat) tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Chaport, the ultimate multi-channel live chat and chatbot software, simplifies customer communication through its intuitive chat interface. By adding a chat button on your website, you can ... Read More about Chaport | Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More about Freshdesk Messaging (Formerly Freshchat) | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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SpotScoreWhat's this? ↗ | 8.9/10 | 9.3/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | Small BusinessMedium Business | — |
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How do Chaport, Freshdesk Messaging (Formerly Freshchat) and ZoomInfo Chat Compare on Features?
Total Features | 8 Features | 8 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Chaport, Freshdesk Messaging (Formerly Freshchat) and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Chaport, Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat: Other Details
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Get help choosing | Get help choosing |
Chaport, Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Chaport vs Freshdesk Messaging (Formerly Freshchat) User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 17 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Users generally praise Freshdesk Messaging for its ease of use, CRM integration, and effective omnichannel support, though some find its feature set complex and marketplace limited. What buyers like
Common complaints
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Common complaints
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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Media and Screenshots
Screenshots |  10 Screenshots | /image_urls_1655832699.3965456.png) 5 Screenshots |
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Videos |  1 Videos |  2 Videos |
Alternatives to Chaport, Freshdesk Messaging (Formerly Freshchat), ZoomInfo Chat
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Chaport or Freshdesk Messaging (Formerly Freshchat)?
- Chaport edges out the other on user ratings (4.8 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Chaport and Freshdesk Messaging (Formerly Freshchat) offer a free trial?
- Yes, both Chaport and Freshdesk Messaging (Formerly Freshchat) offer a free trial.
- What is the starting price of Chaport vs Freshdesk Messaging (Formerly Freshchat)?
- Chaport starts at $15 /User/Month. Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month.
- What are the top alternatives to Chaport?
- Top alternatives to Chaport include ZoomInfo Chat, Respond.io, Lime Talk, ChatGen, WebGreeter.
- What are the top alternatives to Freshdesk Messaging (Formerly Freshchat)?
- Top alternatives to Freshdesk Messaging (Formerly Freshchat) include ZoomInfo Chat, ProProfs Chat, Subiz, Olark, Smartsupp.