Aircall vs XCALLY vs Nextiva Comparison
Aircall
Starting at $30 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool provides a full suite of features f…
XCALLY
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Xcally call center software connects your agents and your business more efficiently and effectively. With custom customer context, advanced metrics, and a simple-to-use interface, Xcally provides an all-inclusive program…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
Aircall leads on user satisfaction with a 4.1-star rating across 801 reviews.
Aircall vs XCALLY vs Nextiva — at a glance
| Feature | Aircall | XCALLY | Nextiva |
|---|---|---|---|
| Rating | 4.1 / 5 | — | 4.4 / 5 |
| Reviews | 801 | — | 1,473 |
| Starting price | $30 /User/Month | Contact for pricing | $18.95 /User/Month |
| Free trial | Yes | No | Yes |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Call Center Software | Call Center Software |
| Integrations | 10+ apps | — | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep) | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | GDPR | SOC 2, HIPAA, GDPR |
| Data residency | Global | Global | Global |
Key differences between Aircall and XCALLY
- Pricing: Aircall starts at $30 /User/Month. XCALLY pricing is not publicly listed.
- Free trial: Aircall offers a free trial; XCALLY does not.
- Target audience: Aircall is built for Freelancers / Consultants and Large Enterprises, while XCALLY targets Large Enterprises and Medium Business.
- Deployment: Aircall supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; XCALLY supports SaaS/Web/Cloud, Mobile - Android.
Compare Aircall vs XCALLY vs Nextiva — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for mid-sized sales and support teams needing seamless CRM call integration.
- You need robust international calling with local and toll-free numbers in 100+ countries.
- Your team relies on deep integrations with Salesforce, HubSpot, Zendesk, or Intercom.
- You want built-in real-time call monitoring features like live listening, whisper, and call barge.
- You are a very small business or solo operator with a limited budget.
- You require advanced AI-driven analytics and reporting without paying extra subscriptions.
Best for mid-sized contact centers needing seamless multi-channel integration and real-time analytics.
- You manage a contact center with 50 to 1,000 employees seeking efficient system integration.
- You require multi-channel customer engagement across voice, chat, and social media.
- You want real-time analytics to monitor and optimize team performance and customer interactions.
- Your business demands highly customized functionalities or complex configurations beyond standard features.
- You have strict budget constraints and need a more cost-competitive solution.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
Aircall: Best for mid-sized sales and support teams needing seamless CRM call integration. XCALLY: Best for mid-sized contact centers needing seamless multi-channel integration and real-time analytics.
Description | Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool ... Read More about Aircall | Xcally call center software connects your agents and your business more efficiently and effectively. With custom customer context, advanced metrics, and a simple-to-use interface, Xcally ... Read More about XCALLY | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
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Spotsaas ScoreWhat's this? ↗ | Not Available | 8.7/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | 50 to 1,000 employees. | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Scalable International Calling: Aircall supports local and toll-free numbers in 100+ countries, enabling global business reach without additional telecom complexity, which is ideal for companies expanding internationally.
- Robust Analytics & Performance Insights: Built-in dashboards and reports provide visibility into call volume, handle times, missed calls, and agent performance. These insights help teams optimize operations and improve customer experience.
- Enhanced Team Collaboration: Shared call inboxes, tagging, call comments, and call monitoring features help teams work together more effectively. Managers can listen in, coach with whisper, and improve performance in real time.
- Seamless Integration: XCALLY effortlessly connects with your existing systems, allowing managers to streamline operations without the need for extensive overhauls. You can focus on enhancing customer experiences rather than juggling multiple platforms.
- Enhanced Customer Engagement: With XCALLY’s multi-channel capabilities, you can interact with customers through their preferred channels—be it voice, chat, or social media. This not only boosts satisfaction but also fosters loyalty and trust.
- Real-Time Analytics: The robust reporting tools provide administrators with actionable insights into team performance and customer behavior. This empowers decision-makers to optimize strategies based on real-time data, ensuring continuous improvement.
- Streamlined Communication: With Nextiva’s intuitive platform, your team can effortlessly collaborate across multiple channels—voice, video, and chat—ensuring everyone stays connected no matter where they are. Imagine the productivity boost when your employees can communicate seamlessly!
- Advanced Analytics: Nextiva provides robust analytics tools that allow you to gain insights into call metrics and customer interactions. By leveraging this data, you can make informed decisions that enhance your customer service experience and improve overall business performance.
- Scalability at Its Best: Whether you’re a small startup or a large enterprise, Nextiva easily scales with your business growth. As you expand, adding new users and features is straightforward, ensuring that your communication needs are always met.
Best fit
- 500+ employees
- Sales, Customer Support, SaaS, E-commerce, Technology, Financial Services, Healthcare, Real Estate, Professional Services, Contact Centers
- Sales Manager, Support Manager, Customer Success Manager, Call Center Manager, Operations Manager, Revenue Operations Manager, Head of Sales, Head of Support, Founder, IT Manager
- 50 to 1,000 employees.
- Industries include Customer Service, Telecommunications, E-commerce, Healthcare, Education, and Travel.
- Typical users are Contact Center Managers, Customer Experience Directors, Sales Managers, Operations Managers, and IT Administrators.
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
- Very large enterprises with complex telecom setups or custom contact center requirements may require more customizable UCaaS solutions than Aircall’s standard tiers.
- As a cloud-only solution, Aircall requires solid internet connectivity. Businesses in regions with unreliable internet may opt for hybrid or on-premise systems for consistent uptime.
- Aircall’s advanced analytics and AI tools are strong, but they may be more than what basic users need. Teams seeking a simple cloud phone system with fewer bells and whistles might choose lighter alternatives.
- Users may seek alternatives to XCALLY due to specific integration needs with existing software systems, as some businesses require seamless connectivity that XCALLY may not fully support.
- Cost considerations can drive users to explore other solutions; they might find alternatives that offer similar features at a more competitive price, better aligning with their budget constraints.
- Companies looking for enhanced customization options might consider alternatives, especially if they need tailored functionalities that XCALLY does not provide or require complex configurations.
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
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How do Aircall, XCALLY and Nextiva Compare on Features?
Total Features | 7 Features | 9 Features | 8 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Aircall, XCALLY and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Aircall vs XCALLY User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate Aircall's ease of use, strong integrations, and international calling features, though some note cost and advanced feature limitations. What buyers like
Common complaints
| What buyers like
Common complaints
| Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Subsync  Infinityn  KOHO | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots |  3 Screenshots |  5 Screenshots |
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Videos |  3 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Aircall or XCALLY?
- Aircall edges out the other on user ratings (4.1 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Aircall and XCALLY offer a free trial?
- Aircall offers a free trial. XCALLY does not.
- What is the starting price of Aircall vs XCALLY?
- Aircall starts at $30 /User/Month. XCALLY starts at Contact for pricing.
- What are the top alternatives to Aircall?
- Top alternatives to Aircall include Novanet Cloud Contact Center, CloudTalk, HoduCC, Call Center Studio, Dialpad Contact Center.
- What are the top alternatives to XCALLY?
- Top alternatives to XCALLY include Nextiva, Novanet Cloud Contact Center, Calabrio One, uContact, HoduCC.