XCALLY

### Product Name

XCALLY

Call Monitoring allows supervisors to listen in on live calls or review recorded conversations without disrupting ongoing interactions. This feature is essential for training purposes as it enables managers to assess agent performance in real-time and provide immediate feedback. By solving the challenge of maintaining service standards, it ensures continuous improvement in customer support operations while fostering a culture of accountability among agents.

The Auto Call Recording feature automatically captures all calls made through XCALLY, ensuring that conversations are documented for quality assurance and training purposes. This functionality provides businesses with valuable insights into agent performance and customer interactions. By addressing compliance requirements and enabling performance evaluations, it enhances overall service quality and accountability within the organization.

#### Call Monitoring

The Live Chat feature provides real-time communication between customers and support agents directly on your website or application. This functionality allows businesses to address customer queries instantly, which is crucial for maintaining engagement and resolving issues swiftly. It solves the challenge of delayed response times in traditional communication channels, fostering a more interactive and responsive customer service experience.

#### Progressive Dialer

The Outbound Call Center feature of XCALLY enables businesses to efficiently manage and execute outbound calling campaigns. This feature allows agents to connect with customers, conduct surveys, follow up on leads, or promote services in a streamlined manner. It addresses the challenge of reaching potential clients effectively by automating dialing processes, thereby increasing the number of successful connections and enhancing overall productivity.

#### Inbound Call Center

The Progressive Dialer feature automates the dialing process for outbound calls by connecting agents only when a call is answered. This ensures that agents spend more time talking to customers rather than waiting for calls to connect. By optimizing call flow and minimizing downtime, this feature addresses the challenge of inefficient call handling, ultimately increasing agent productivity and improving campaign effectiveness.

#### Predictive Dialer

The Queue Management (Calls) feature organizes incoming calls into manageable queues based on various criteria such as priority or caller needs. This structured approach ensures that calls are routed to the most appropriate agent or department without unnecessary delays. By addressing the issue of call overflow and long wait times, this feature enhances operational efficiency and improves customer experience.

#### IVR Support

XCALLY's IVR Support (Interactive Voice Response) allows customers to interact with a computerized system before reaching a live agent. This feature enables businesses to guide callers through menus based on their needs, providing self-service options for common inquiries. By reducing the load on agents for routine queries, it solves the problem of high call volume while improving response times for customers needing assistance.

#### Auto Call Recording

XCALLY's Inbound Call Center feature is designed to handle incoming calls seamlessly, ensuring that customer inquiries are managed promptly and professionally. This feature supports multiple channels, allowing businesses to centralize their customer support efforts. By effectively managing high call volumes and reducing wait times, it solves the problem of missed opportunities and enhances customer satisfaction.

#### Live Chat

XCALLY's Predictive Dialer enhances outbound calling efficiency by using algorithms to predict when an agent will be available and dialing multiple numbers simultaneously. This feature reduces idle time for agents and maximizes the number of live connections made per hour. It effectively tackles the challenge of low contact rates in telemarketing campaigns, resulting in higher conversion rates and improved sales outcomes.

#### Queue Management (Calls)