8.7
Spot Score
XCALLY Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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XCALLY offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is XCALLY?
Xcally call center software connects your agents and your business more efficiently and effectively. With custom customer context, advanced metrics, and a simple-to-use interface, Xcally provides an all-inclusive program that helps make your business even more productive than before. This intuitive software efficiently integrates with your existing suite of programs to seamlessly fit into your day to day operation.
Pricing
XCALLY offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Platform
Web + mobile app (iOS & Android)
XCALLY Software Demo
XCALLY was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider XCALLY
- Use cases
- Industries include Customer Service, Telecommunications, E-commerce
- Team types
- Typical users are Contact Center Managers, Customer Experience Directors
- Company size
- 50 to 1,000 employees.
Why teams choose XCALLY
Seamless Integration: XCALLY effortlessly connects with your existing systems, allowing managers to streamline operations without the need for extensive overhauls. You can focus on enhancing customer experiences rather than juggling multiple platforms.
Enhanced Customer Engagement: With XCALLY’s multi-channel capabilities, you can interact with customers through their preferred channels—be it voice, chat, or social media. This not only boosts satisfaction but also fosters loyalty and trust.
Real-Time Analytics: The robust reporting tools provide administrators with actionable insights into team performance and customer behavior. This empowers decision-makers to optimize strategies based on real-time data, ensuring continuous improvement.
Is XCALLY right for you?
Best for mid-sized contact centers needing seamless multi-channel integration and real-time analytics.
Choose XCALLY if
- You manage a contact center with 50 to 1,000 employees seeking efficient system integration.
- You require multi-channel customer engagement across voice, chat, and social media.
- You want real-time analytics to monitor and optimize team performance and customer interactions.
Consider alternatives if
- Your business demands highly customized functionalities or complex configurations beyond standard features.
- You have strict budget constraints and need a more cost-competitive solution.
What buyers should know before shortlisting XCALLY
XCALLY provides a comprehensive call center solution that enhances agent productivity through its customizable interface and advanced metrics. Its integration capabilities make it a strong contender for businesses looking to streamline operations.
XCALLY pros and cons
- XCALLY pros
Seamless Integration: XCALLY effortlessly connects with your existing systems, allowing managers to streamline operations without the need for extensive overhauls. You can focus on enhancing customer experiences rather than juggling multiple platforms.
Enhanced Customer Engagement: With XCALLY’s multi-channel capabilities, you can interact with customers through their preferred channels—be it voice, chat, or social media. This not only boosts satisfaction but also fosters loyalty and trust.
Real-Time Analytics: The robust reporting tools provide administrators with actionable insights into team performance and customer behavior. This empowers decision-makers to optimize strategies based on real-time data, ensuring continuous improvement.
- XCALLY cons
May have limited third-party integrations.
New users might find the interface overwhelming.
Ready to try it?
Get started with XCALLY
Connect with the team for a personalised demo.
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Compare XCALLY side-by-side with top Call Center Software alternatives.
What is the pricing of XCALLY?
XCALLY uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
XCALLY Pricing Plans
Plus
Voice
Agent softphone (Phonebar)
IVR System
ASR, TTS integration
Call Recording
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Omni-Gold
Voice
Agent softphone (Phonebar)
SMS
Email
Web Chat
Show more +
Dialer-Gold
Voice
Agent softphone (Phonebar)
Contact Management
Predictive Dialer
JScripty
Show more +
Ultimate
Voice
Agent softphone (Phonebar)
SMS
Email
Web Chat
Show more +
XCALLY reviews and ratings
What buyers like
- Customizable interface
- Advanced metrics tracking
- Seamless integration capabilities
Common complaints
- Limited third-party integrations
- Can be overwhelming for new users
- Higher learning curve for advanced features
What are the features of XCALLY?
The process of recording incoming and outgoing calls into a call center is known as automatic call recording. Marketing Automation Software…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
An inbound call center is a customer support function responsible for answering incoming client phone calls. On the other hand, Outbound cal…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
An outbound call center is a call center that makes outbound calls to customers. Sales teams typically utilize outbound centers to make cold…
A predictive dialer is an outbound dialing system that selects numbers from a list and dials them automatically. A predictive dialer dials n…
Progressive dialing is a "middle ground" solution between manual and more advanced predictive dialer solutions. When making outbound calls,…
Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throu…
XCALLY security and data handling
Key compliance certifications and security features for IT and security teams evaluating XCALLY.
Certifications
Developer & data
Alternatives to XCALLY
Why buyers keep looking beyond XCALLY
Users may seek alternatives to XCALLY due to specific integration needs with existing software systems, as some businesses require seamless connectivity that XCALLY may not fully support.
Cost considerations can drive users to explore other solutions; they might find alternatives that offer similar features at a more competitive price, better aligning with their budget constraints.
Companies looking for enhanced customization options might consider alternatives, especially if they need tailored functionalities that XCALLY does not provide or require complex configurations.
Users may look for alternatives if they prioritize advanced analytics and reporting capabilities, as some competitors might offer more robust tools for data-driven decision-making and performance tracking.
Customer support and service levels can influence the search for alternatives; users might prefer solutions with more accessible or responsive support options to ensure smooth operation and issue resolution.
XCALLY Support Options
Frequently Asked Questions About XCALLY
Common questions buyers ask before choosing XCALLY.
XCALLY is a Call Center Software. XCALLY offers Outbound Call Center, Inbound Call Center, Live Chat, Progressive Dialer, Predictive Dialer and many more functionalities.
XCALLY is a strong fit if: You manage a contact center with 50 to 1,000 employees seeking efficient system integration.; You require multi-channel customer engagement across voice, chat, and social media.. Consider alternatives if: Your business demands highly customized functionalities or complex configurations beyond standard features.; You have strict budget constraints and need a more cost-competitive solution..
Buyers commonly note the following limitations of XCALLY: May have limited third-party integrations.; New users might find the interface overwhelming.; Advanced features can require significant training..
Some top alternatives to XCALLY includes Nextiva, Novanet Cloud Contact Center, Calabrio One, uContact and Whelp.
XCALLY offers Subscription, Quotation Based pricing models
The starting price is not disclosed by XCALLY. You can visit XCALLY pricing page to get the latest pricing.
Ready to try it?
Get started with XCALLY
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].