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13chats vs ChatGen vs ZoomInfo Chat Comparison

Last updated:

13chats

5.0(4 reviews)

Starting at $13 /Month

  • Large Enterprises
  • Medium Business

13chats is a platform that helps you boost sales online with easy-to-configure chat functions, such as behavior-driven widgets, popup boxes, and chatbots. With this software, studying customer interactions is easier than…

ChatGen

5.0(2 reviews)

Starting at $79 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, this top-notch platform allows bus…

ZoomInfo Chat

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…

13chats vs ChatGen vs ZoomInfo Chat — at a glance

Feature13chatsChatGenZoomInfo Chat
Rating5.0 / 55.0 / 5
Reviews42
Starting price$13 /Month$79 /MonthContact for pricing
Free trial No Yes No
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryLive Chat SoftwareLive Chat SoftwareLive Chat Software
Integrations1+ apps
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud
APIAvailableAvailable
Support modesOnlineOnlineBusiness Hours, Online
CertificationsSOC 2
Data residencyGlobalGlobalUS

Key differences between 13chats and ChatGen

  • Pricing: 13chats starts at $13 /Month, while ChatGen starts at $79 /Month.
  • Free trial: ChatGen offers a free trial; 13chats does not.
  • Deployment: 13chats supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ChatGen supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare 13chats vs ChatGen vs ZoomInfo Chat — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

13chats - Live Chat Software
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ChatGen - Live Chat Software
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Talk to an expert

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Biggest differences

Start here before you go deeper into features.

13chats

Best for

Large Enterprises, Medium Business, Small Business

ChatGen

Best for

Large Enterprises, Medium Business, Small Business

ZoomInfo Chat

Best for

Large Enterprises, Medium Business, Small Business

13chats typically suits Large Enterprises and Medium Business. ChatGen tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

13chats is a platform that helps you boost sales online with easy-to-configure chat functions, such as behavior-driven widgets, popup boxes, and chatbots. With this software, studying ... Read More about 13chats

. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, ... Read More about ChatGen

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat

Entry Level Pricing

  • Starts from $13
  • Starts from $79 , Billed Yearly
  • Not Available

Free Trial Availability

  • No free trial
  • Free Trial available
  • No free trial

SpotScore

What's this? ↗

8.4/10

8.6/10

8.2/10

User Ratings

Based on verified Spotsaas reviews
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Software Demo

Demo

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How do 13chats, ChatGen and ZoomInfo Chat Compare on Features?

Total Features

7 Features

7 Features

7 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare 13chats, ChatGen and ZoomInfo Chat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $13
        • $79 , Billed Yearly
        • Not Available

        Pricing Plans

        • Not Available
        • Starter

          • 1K conversations

          • 5 Agents login

          • Custom Branding

          Show more +

        • Business

          • Includes the features of Starter plan, plus

          • 2K conversations

          • 10 Agents login

          Show more +

        • Business Pro

          • Includes the features of Business plan, plus

          • 5K conversations

          • 12 Agents login

          Show more +

        • Browse all pricing plans
        • Not Available

        Pricing Page

        13chats pricing
        ChatGen pricing
        ZoomInfo Chat pricing

        Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        HIPAA

        ✗ No
        ✗ No

        Data Residency

        🌐 Global
        🌐 Global

        13chats vs ChatGen User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        Rating Distribution

        4

        0

        0

        0

        0

        2

        0

        0

        0

        0

        No reviews available for this product

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is very strong across 4 reviews, with consistently positive feedback.

        What buyers like

        • Behavior-driven widgets
        • Chat history access
        • Mobile app availability

        Common complaints

        • Limited advanced analytics
        • Customization options may be basic
        • Not suitable for large teams

        Buyer sentiment

        Buyer sentiment is very strong across 2 reviews, with consistently positive feedback.

        What buyers like

        • Hybrid chatbot capabilities
        • Real-time visitor monitoring
        • Lead qualification automation

        Common complaints

        • Limited customization options
        • May require technical setup
        • Pricing may be high for small businesses

        What buyers like

        • AI-driven experiences
        • Seamless prospect routing
        • Instant alerts

        Common complaints

        • May require technical setup
        • Limited offline capabilities
        • Not ideal for small teams

        Pros and Cons

        • Behavior-driven widgets enhance customer engagement.

        • Mobile app allows for on-the-go management.

        • Visual chatbot constructor simplifies FAQ responses.

        • Advanced analytics may be lacking.

        • Customization options could be limited.

        • Combines chatbot and human support effectively.

        • Real-time monitoring aids in lead conversion.

        • Trusted by reputable companies enhances credibility.

        • Customization options may be limited.

        • Technical setup could be a barrier for some.

        • AI capabilities provide personalized interactions with leads.

        • Efficient routing of prospects accelerates sales processes.

        • May require a learning curve for setup.

        • Not suitable for teams with limited resources.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Used 13chats, ChatGen, or ZoomInfo Chat? Tell buyers what actually differs.

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        List of Customers

        Customers

        Marble

        Marble

        Puramida

        Puramida

        Volt

        Volt

        Paypal

        Paypal

        IQVIA

        IQVIA

        PCJ

        PCJ

        No Customers information available.

        Media and Screenshots

        Screenshots

        No screenshots available.

        Dashboard

        5 Screenshots

        Videos

        video-0

        2 Videos

        video-0

        2 Videos

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, 13chats or ChatGen?
        13chats and ChatGen are closely matched with equal user ratings of 5.0. The right choice depends on your team size, budget, and specific Live Chat Software needs.
        Do 13chats and ChatGen offer a free trial?
        ChatGen offers a free trial. 13chats does not.
        What is the starting price of 13chats vs ChatGen?
        13chats starts at $13 /Month. ChatGen starts at $79 /Month.
        What are the top alternatives to 13chats?
        Top alternatives to 13chats include ZoomInfo Chat, LiveChat, Crisp, LiveEngage, Pure Chat.
        What are the top alternatives to ChatGen?
        Top alternatives to ChatGen include ZoomInfo Chat, LiveChat, Crisp, Smartchat, ChatFlow247.