Researched and Edited by Rajat Gupta
Last updated: May 18, 2026 · How we review
Reputation Management Software overview
Spotsaas tracks 54 products in Reputation Management Software, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 66 let you start on a free trial, and 34 keep a free plan you can stay on. Most buyers here are Customer experience managers at e-commerce businesses seeking to improve online reviews.
- 54
- products listed
- 66
- offer a free trial
- 34
- have a free plan
- 89
- priced per subscription
- 76
- quote on request
Editor's Summary · Reputation Management Software
Trustpilot leads by sheer scale with 79,567 ratings at 4.0/5 and a 9.8 SpotScore on a freemium model, functioning as both a review platform and a widget tool that businesses embed to display trust signals on their sites. BirdEye scores the highest satisfaction in the category at 4.94/5 across 1,957 ratings with a free trial, covering review generation, webchat, and social listening in one platform popular with multi-location service businesses. Mention holds 2,827 ratings at 4.2/5 with a 9.4 SpotScore on freemium, offering real-time brand monitoring across social and web sources.
Reputation management software tracks, generates, and responds to online reviews and brand mentions, giving businesses the data and tools to protect their public perception across search and review platforms. Primary buyers are marketing managers at multi-location healthcare and home services businesses, agency teams managing brand monitoring for clients, and customer success leads at SaaS companies focused on review velocity.
Quick picks for Reputation Management Software
- Best overall — BirdEye
- Best for brand monitoring and social listening — Mention
- Best free option — Trustpilot
Who gets the most from Reputation Management Software
- 1Customer experience managers at e-commerce businesses seeking to improve online reviews
- 2Marketing managers at local service businesses managing multi-platform reputation campaigns
- 3Customer support managers at enterprises handling high volumes of customer feedback and review responses
How to choose Reputation Management Software
If you want to quickly increase review volume with automation, filter by platforms offering automated review requests like NiceJob. For enterprises needing comprehensive reputation oversight, sort by rating and filter by Enterprise deployment such as Reputation.com. If you prioritize real-time brand mention tracking, look for tools with social media monitoring features like Mention or Brand24.
Showing 1-20 out of 54
9.6
SpotScore
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What is BirdEye?
BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of their reputation. BirdEye makes it easy to proactively monitor online ...
Read more about BirdEyeBirdEye offers custom pricing plan
9.4
SpotScore
Mention
Monitor, respond, and improve your online reputation.
Best for: SMB teams · Mid-market · Enterprise
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What is Mention?
Mention is a reputation management and customer relations software that allows organizations and individuals to listen to what people are saying about them, respond to customers, monitor mentions, and publish stories to improve or hurt their reputation. Mention is used by big brands like ...
Read more about MentionStarts from $24/Month when Billed Yearly, also offers free forever plan
Spotsaas Buyer Intelligence
See the companies researching Reputation Management software right now — while they're still comparing options.
9.0
SpotScore
NiceJob
Streamline your reputation management with automation.
Best for: SMB teams · Mid-market · Enterprise
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What is NiceJob?
NiceJob is a reputation management software that leverages automation to cut the time allocated to reputation monitoring, notification and protection. Reputation management is not a one step process any longer; it's a full time job managing multiple sources of risk that can be automated with ...
Read more about NiceJob
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9.0
SpotScore
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What is Grade.us?
Grades.us is a reputation management software that allows to quickly and easily enter student's online grade, then publish the grade to social accounts in a matter of minutes -instead of hours! The free Chrome Extension allows to post grades from Gmail, Chrome, or a direct link to their Grades
Read more about Grade.usStarts from $162/Month when Billed Yearly
9.0
SpotScore
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What is Awario?
Awario is a cloud based reputation management software solution. The application helps businesses maintain their online reputation by continuously monitoring customer feedback, such as reviews and mentions on blog posts, forums, social networks such as Facebook, Twitter, LinkedIn and etc., ...
Read more about Awario9.0
SpotScore
Brand24
Protect Your Brand's Reputation, Always Stay Ahead
Best for: SMB teams · Mid-market · Enterprise
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What is Brand24?
Brand24 is a cloud based Software as a Service (SaaS) reputation management software. It manages negative content, monitor brand mentions and provide actionable insights so that users are fully engaged across social networks in order to prevent crisis situations or minimize damage to an ...
Read more about Brand248.8
SpotScore
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What is Endorsal?
Reputation Management Software that empowers you to respond anytime, anywhere to negative reviews. Access customer feedback and messages about any business from more than 100 review sites across the web. Endorsal's patent-pending technology will assists in managing the conversation and ...
Read more about Endorsal8.7
SpotScore
Chekkit
Amplifying customer interactions for business growth.
Best for: SMB teams · Mid-market · Enterprise
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What is Chekkit?
Chekkit is a customer experience management software that helps businesses grow by amplifying their interactions with customers. This highly rated online platform is equipped with various tools like reviews, webchat, messenger, payments, video chat, and more. These features enable organizations ...
Read more about Chekkit8.7
SpotScore
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What is Starfish Reviews?
Starfish Reviews is a reputation management software company. The StarfishReviews software provides businesses and individuals with a next generation reputation improvement platform. This same software also powers the StarfishReviews.com website, where consumers can leave good or bad reviews of ...
Read more about Starfish Reviews8.7
SpotScore
ReviewTrackers
Maximize your business's reputation and reach.
Best for: SMB teams · Mid-market · Enterprise
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What is ReviewTrackers?
ReviewTrackers reputation management software puts all of the reviews onto a single platform, making them easier to read and engaging customers through social media and SEO-optimized email campaigns. Learn what competition's customers are saying, leverage social media for targeted marketing and ...
Read more about ReviewTrackersReviewTrackers offers custom pricing plan
8.7
SpotScore
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What is Mentionlytics?
Mentionlytics is the a powerful platform for understanding and managing how reputation spreads online. With Mentionlytics, user will have quick and intuitive access to sources that are driving conversations in real time. Just like Nielsen TV Ratings do for TV programming, Mentionlytics provides ...
Read more about MentionlyticsStarts from $29/Month
8.7
SpotScore
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What is ReviewBuzz?
ReputationBuzz is an online reputation management software in the marketplace, specifically designed to help small to medium sized businesses control customer feedback and create a better brand image. It offers a series of powerful tools that enables clients to truly put their best foot forward ...
Read more about ReviewBuzz8.6
SpotScore
myPresences
Maximize your online presence with myPresences.
Best for: SMB teams · Mid-market · Enterprise
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What is myPresences?
myPresences is a perfect fit for those businesses that need to grow their online presence and usability. This software provides numerous options that help create a varied outreach. It assists users in registering and listing their company, responding to reviews, and improving visibility. ...
Read more about myPresences8.6
SpotScore
Swell
Boost your brand with Swell's reputation management tools.
Best for: SMB teams · Mid-market · Enterprise
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What is Swell?
Swell is a customer experience software providing an essential toolkit to monitor brand & product reviews. It can help streamline workflows by integrating with Quickbooks, MYOB & more. The powerful reputation management software is suitable for SMBs and can be used to capture customer feedback ...
Read more about Swell8.6
SpotScore
Customer Alliance
Boost your reputation, engage your community.
Best for: SMB teams · Mid-market · Enterprise
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What is Customer Alliance?
Customer Alliance is a reputation management software that focuses on 3 main areas - Reputation Management, Social Media Management and Community Management. It allows companies to handle their Yelp, Citysearch, YellowPages and many more online reputation accounts at the single place, and hence ...
Read more about Customer AllianceCustomer Alliance offers custom pricing plan
8.5
SpotScore
Grab Your Reviews
Amplify your business with positive reviews.
Best for: SMB teams · Mid-market · Enterprise
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What is Grab Your Reviews?
Grab Your Reviews is the perfect tool for managing customer reviews across multiple platforms. Automatically send review requests to customers and easily pick up new reviews on Google, Facebook and other review sites. You can choose to accept or reject negative feedback for your social media ...
Read more about Grab Your ReviewsStarts from $23.17/Month when Billed Yearly
8.5
SpotScore
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What is Alerti?
Alerti is a social media management software that solves the challenges that businesses face when trying to manage their social accounts across multiple networks and numerous social media analysts. From a business standpoint, Alerti has an open API and subscribes to an open development model. ...
Read more about Alerti8.5
SpotScore
GrowthPlug
Maximize your success with effortless reputation management.
Best for: SMB teams · Mid-market
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What is GrowthPlug?
GrowthPlug is a simple yet powerful reputation management software. It provides a sophisticated marketing automation system that frees marketers from time-consuming tasks and helps them increase business income without spending huge sums of money. GrowthPlug attracts customers with automated ...
Read more about GrowthPlugGrowthPlug offers custom pricing plan
8.5
SpotScore
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What is Opinew?
Used by over 10,000 Shopify merchants, Opinew is renowned for supercharging Shopify stores with user-generated content-rich reviews. For those who operate across multiple channels and aim to sync their reviews to Shopify, Opinew emerges as the ideal solution. The platform enables users to ...
Read more about Opinew8.5
SpotScore
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What is Rannko?
Rannko is an online reputation management software that works as an online reputation defender and gives the ability to monitor company's online reputation at every hour of every day, across all activity channels and all search engines in real time. Rannko allows user to analyze ...
Read more about RannkoLearn More About Reputation Management Software
A buyer's guide to reputation management — how the top tools rank, what they cost, the features and types to compare, and the questions to ask before you buy.
At its core, reputation management gives a team one shared system for work that would otherwise sprawl across spreadsheets, inboxes, and memory — so everyone sees the same current picture.
The job of reputation management is to make work consistent, cut manual effort, and keep records trustworthy. The market runs from simple tools to broad platforms — Trustpilot, Hootsuite, and BirdEye lead the Spotsaas rankings.
Spotsaas tracks 115 reputation management products. Across the top 10 ranked here, entry plans start as low as $24/month and every one offers a free trial.
Before you shortlist reputation management, get clear on scale, must-have integrations, real pricing, and support — the factors that actually decide fit. The questions below are where to start.
- What's the core job you need reputation management to do, and which tool fits that best?
- How many users will be on the reputation management tool now — and what does pricing look like at twice that?
- Which tools in your stack must it integrate with (e.g. PR Software)?
- What onboarding, training, and support does the reputation management vendor provide?
- Is the free trial long enough to test the reputation management tool with real data?
What is reputation management?
Reputation Management Software is software that centralizes reputation management — the records, tasks, and history that would otherwise be scattered — into one place every stakeholder can access.
Most teams feed a reputation management tool from several sources and organize the data so it's easy to act on. From there it automates the repetitive parts — routing, reminders, and status updates — cutting manual effort and errors.
The result is a single, real-time view of your reputation management. Trustpilot, Hootsuite, and BirdEye take different approaches — some focus on simplicity, others on breadth — which is exactly what the comparison below is built to clarify.
Spotsaas tracks 115 reputation management products — one of the more populated categories on the platform. [1]
The 10 top-ranked tools alone carry 16,603 verified user reviews. [1]
Top reputation management, ranked by Spotscore
The highest-ranked reputation management on Spotsaas. Trustpilot and Hootsuite lead the field, with the rest close behind on a mix of features, value, and user reviews.
Spotscore is a 0–10 composite of features, reviews, and value; the star rating reflects user reviews only. A tool can rank high on Spotscore while carrying a slightly lower star average, so it's worth reading both columns.
| # | Product | SpotScore | Rating | Reviews | Starting price |
|---|---|---|---|---|---|
| 1 |  TrustpilotTop rated | 9.8 | ★★★★★4.00 | 10,150 | $200Free trial |
| 2 | 9.8 | ★★★★★3.87 | 2,932 | —Free trial | |
| 3 | 9.6 | ★★★★★4.94 | 1,957 | —Free trial | |
| 4 | 9.4 | ★★★★★4.20 | 137 | $24Free trial | |
| 5 | 9.2 | ★★★★★4.40 | 489 | — | |
| 6 | 9.1 | ★★★★★3.90 | 336 | —Free trial | |
| 7 | 9.1 | ★★★★★3.50 | 89 | —Free trial | |
| 8 | 9.1 | ★★★★★4.70 | — | — | |
| 9 | 9 | ★★★★★4.70 | 269 | $45Free trial | |
| 10 | 9 | ★★★★★4.50 | 244 | $119Free trial |
Order reflects Spotscore first, then how many reviews back it. Prices shown are the published starting plan.
Easy to use site, colorful, explanatory, and useful.
Comprehensive dashboard
Exceptional support team that guides users step-by-step and ensures they feel in control.
Provides easy setup and user-friendly interface for monitoring brand mentions across various platforms.
simplify review management, making day-to-day upkeep easier and less time-consuming.
Yotpo provides excellent analytics to showcase reviews effectively and highlight popular features.
All-in-one business platform
Real-time reputation monitoring
Excellent customer service that is helpful and supportive.
10Brand24
User-friendly interface with intuitive navigation and customization options.
What reviewers say
Spotsaas has aggregated 16,603 verified user reviews across these tools. The ratings below are real review averages — a useful gut-check on any reputation management shortlist.
Reputation Management pricing and cost considerations
Pricing for reputation management is usually per user per month, billed monthly or annually, and scales across tiers. Where you land depends on team size and how much reputation management capability you need bundled in.
Look past the sticker price at the total cost of owning reputation management: onboarding and data migration, paid add-ons and integrations, admin time, and per-seat increases as you grow. Model the all-in cost at your projected 12-month headcount before committing to a reputation management contract.
See the full Best Performance Management Software in 2026: Reviewed for HR Teams.
Types of reputation management
- All-in-one platformsBroad suites that cover the full reputation management workflow in one place. Trustpilot is an example, suited to teams that want everything integrated rather than stitched together.
- Specialist / best-of-breed toolsFocused tools that do one part of reputation management exceptionally well; Hootsuite fits teams that prefer depth in the area that matters most over breadth.
- SMB-friendly toolsLower-cost, quick-to-deploy options built for small teams — Mention starts at $24/month and gets a team running fast.
- Enterprise-grade platformsHighly configurable systems built for scale, governance, and complex workflows, like Trustpilot — the most-reviewed option here.
- Cloud-based deliveryMost reputation management today is delivered via the cloud, cutting IT overhead and enabling secure remote access — the default for fast-growing teams.
What to compare in reputation management
No single tool is best for everyone — fit depends on the capabilities your team uses daily. These are the features that most separate reputation management tools, and the ones worth testing in a trial.
- Core functionalityDepth of the primary reputation management capabilities — the reason you're buying. Compare how Trustpilot and Hootsuite handle your must-have workflows.
- Ease of useHow quickly a team gets productive in the reputation management tool day to day; even the most capable reputation management delivers nothing if people won't adopt it.
- Integrations & APINative connectors plus an open API to wire your reputation management into the rest of the stack, including PR Software.
- Reporting & analyticsDashboards that turn reputation management activity into decisions leaders can act on in real time, not month-end.
- AutomationAutomating the repetitive parts of reputation management cuts manual effort and error — usually the single biggest time saver here.
- Security & complianceAccess controls, data protection, and the certifications that reputation management buyers in regulated industries can't skip.
- Support & onboardingDocumentation, training, and responsive support — for reputation management, this largely decides how fast you see value.
What reputation management is used for
Reviews surface a consistent set of jobs teams hire reputation management to do — most of them about making sure nothing falls through the cracks.
- Standardizing the workflowTeams use reputation management to standardize how work gets done so quality doesn't depend on who's handling it; Trustpilot is a common choice for putting that structure in place.
- Centralizing records & dataKeeping reputation management records in one place so every team pulls from accurate, current information instead of duplicated spreadsheets.
- Automating routine workAutomating the repetitive parts of reputation management to cut manual effort and free time for higher-value work — tools like Hootsuite lean heavily on this.
- Reporting & oversightGiving leaders real-time visibility into reputation management to catch issues early and plan ahead with confidence.
Who uses Reputation Management Software
Reputation Management tools are used across an organization — from frontline staff and team leads to operations, admins, and executives who rely on the reporting. Adoption spans industries including software and technology, professional services, healthcare, financial services, and agencies.
Common reputation management integrations
Reputation Management is most valuable wired into the rest of your stack. Across reviews, these are the categories teams most often connect to it — each closing a gap between the record and the work happening around it.
- PR SoftwareConnecting your reputation management to PR Software lets teams automate handoffs and keep both systems in sync so nothing is re-keyed.
Best Reputation Management Software for your team
Top overall reputation management pick
The highest-ranked reputation management on Spotsaas.
- Trustpilot — Easy to use site, colorful, explanatory, and useful.
Best value
The most capability per dollar in reputation management.
- Mention — Lowest entry price of the top picks at $24/month.
Most reviewed
The most battle-tested reputation management by real users.
- Trustpilot — The largest verified review base in this list (10,150 reviews).
Best for large orgs
Reputation Management built for scale and governance.
- Hootsuite — A strong fit for bigger teams that need configurable reputation management.
Frequently asked questions
Most Popular FAQs
What is reputation management?
Reputation Management Software centralizes reputation management so a team works from one shared, current system instead of scattered spreadsheets and tools — adding automation and reporting on top.
Best Performance Management Software in 2026: Reviewed for HR Teams
How much does reputation management cost?
Entry plans across the top picks here start at $24/month and average about $97/month. Watch for per-seat increases and paid add-ons when comparing reputation management plans.
Which reputation management is best?
Trustpilot, Hootsuite, and BirdEye rank highest on Spotsaas. The best fit still depends on your team size, budget, and required integrations.
Do these tools offer a free trial?
Yes — 8 of the top 10 ranked tools offer a free trial or freemium plan, so you can test with real data first.
Small Business FAQs
What is the most affordable reputation management?
Mention is the lowest-priced of the top picks at $24/month, a good starting point for small teams that still want core capability.
Enterprise FAQs
What is the best reputation management for large organizations?
Trustpilot carries the largest review base here and is built for scale and governance; Trustpilot is also a common enterprise choice for configurability.
Which reputation management has the best AI capabilities?
AI features are expanding fast across the category; the higher-ranked platforms like Trustpilot and Hootsuite tend to lead on built-in automation and intelligence.
Looking to replace a Reputation Management Software tool?
Each round-up compares that product against the closest options on features, pricing and user ratings.
Frequently Asked Questions About Reputation Management Software
Stuck on something? We're here to help with all the questions and answers in one place.
The most important Reputation Management Software features to evaluate are Customer Support, Content Management, Alerts, Gamification, Knowledge Database, Offline Form. Most buyers prioritize ease of use, reporting, and integration capabilities when choosing a solution. Look for tools that cover your core workflow before comparing advanced features.
Reputation Management Software pricing varies widely — from free plans to enterprise contracts. 15 products on Spotsaas offer a free plan or trial, including BirdEye, Mention, NiceJob. Paid plans typically start around $10–$50/month per user. Check individual product pages for current pricing.
The top rated Reputation Management Software based on verified user reviews and SpotScore are Trustpilot, WebPunch, Starfish Reviews. These tools consistently score highest on ease of use, feature depth, and customer support quality. Ratings are updated monthly based on real buyer feedback.
To choose the right Reputation Management Software, start by listing your must-have features — commonly Customer Support, Content Management, Alerts, Gamification, Knowledge Database, Offline Form. Then filter by team size, budget, and integrations you already use. Compare at least 3 options and use free trials to test before committing. Spotsaas lets you compare side-by-side in minutes.
Yes — 15 Reputation Management Software on Spotsaas offer a free plan or free trial. Popular free options include BirdEye, Mention, NiceJob. Free plans typically cover core features for small teams; paid upgrades unlock advanced reporting, integrations, and support.
The best Reputation Management Software for small businesses are affordable, quick to set up, and scale without complexity. Top picks for small teams are Trustpilot, BirdEye, Mention. Look for tools with per-user pricing, no long-term contracts, and strong onboarding support to minimize ramp-up time.
Related Blogs and Articles for Reputation Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].