Reputation.com Review: Is It The Right Reputation Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2Reputation.com offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Reputation.com
Reputation.com is a reputation management platform widely used by reputation management teams and customer experience managers in medium businesses and large enterprises. With a rating of 4.4/5 from 1,073 reviews, it is broadly validated, indicating strong user satisfaction and reliability.
The platform excels in streamlining review management, significantly reducing the time and effort required for day-to-day tasks. Users also appreciate its user-friendly interface and the effectiveness in tracking and engaging with customer reviews. However, new users may find the complex customizations and features overwhelming without adequate support.
Quick facts about Reputation.com
What is Reputation.com?
Reputation.com is a online reputation management software and services. This software helps companies and individuals clean up reputations they don't like - or that have been damaged due to identity theft or some other accident. The customers include major corporations, law firms, celebrities and government agencies - from around the world.
Pricing
Reputation.com offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Reputation.com Software Demo
Reputation.com was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Reputation.com
- Use cases
- Large enterprises managing brand reputation, Law firms handling sensitive client reputations, Government agencies monitoring public perception
- Team types
- Reputation management teams, Customer experience managers
- Company size
- Medium business, Large enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Reputation.com
Streamlines review management to reduce daily upkeep time
User-friendly platform with responsive customer support
Provides detailed metrics and reports for reputation monitoring
Is Reputation.com right for you?
Best for large enterprises needing robust reputation recovery and detailed reporting.
Choose Reputation.com if
- You are a large enterprise or government agency managing complex brand reputations.
- Your team requires comprehensive reporting tools to monitor and improve public perception.
- You need a platform with strong support for reputation recovery in sensitive sectors like law firms.
Consider alternatives if
- You are a small business with limited budget or need for simpler tools.
- You require extensive third-party app integrations and a broad marketplace ecosystem.
What buyers should know before shortlisting Reputation.com
Reputation. com has garnered high praise in the past 12 months for its exceptional reputation management platform, with users emphasizing its user-friendly interface and effectiveness in streamlining review tracking and engagement with customers.
The platform's comprehensive metrics and detailed reports enable businesses to identify areas of improvement while celebrating their successes. Users have lauded the customer service team for their responsiveness and helpfulness, further enhancing the overall experience.
Additionally, Reputation. com's continuous updates and new features have been highlighted as key strengths, showcasing a commitment to staying current with industry trends.
While not explicit in the reviews, some users may find the platform overwhelming due to its extensive capabilities. Overall, Reputation.
com stands out as a game-changer in the field of online reputation management, offering a valuable tool for businesses seeking to enhance their customer experience and boost their online presence.
Reputation.com pros and cons
- Reputation.com pros
Streamlines review management to reduce daily upkeep time
User-friendly platform with responsive customer support
Provides detailed metrics and reports for reputation monitoring
- Reputation.com cons
Complex customizations can overwhelm new users without support
Limited Marketplace app selection restricts advanced functionality
Ready to try it?
Get started with Reputation.com
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Reputation.com side-by-side with top Reputation Management Software alternatives.
What is the pricing of Reputation.com?
Reputation.com uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Reputation.com reviews and ratings
Buyer sentiment
Users generally praise Reputation.com for its ease of use, effective review management, and strong customer support, while noting complexity and limited integrations as drawbacks.
What buyers like
- Ease of use
- Customer support
- Detailed reporting
Common complaints
- Complexity for new users
- Limited app marketplace
What users are saying
TC
The Courtyards
10/03/24
Reputation has streamlined all of my…
Reputation has streamlined all of my review sites, making day to day upkeep & management so much easier, & less time consuming!
MP
Melissa Pleasant
10/01/24
Reputation Management
Reputation Management is probably one of the friendliest platforms to use by far. The team behind it is knowledge and patience.
SC
Shaska Craff SHAY
08/23/24
Property Manager
Reputation has a great platform for you to track your Reviews engage with your customers! I love that my company decided to use this platform!
SC
Shaska Craff SHAY
08/22/24
Enjoyed The Challenges!
Enjoyed The Challenges!
L
Laurie
08/15/24
Reputation.com Does the Work
All this hospital has to do is deliver excellent service. Reputation lets the world know.
B
Barbara
07/31/24
They are very customer service driven…
They are very customer service driven and helpful.
- See if Reputation.com fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Reputation.com?
Customers can give feedback about items or services on review platforms for others to read. Customercentro is a review platform for customer…
Organizations use social media to communicate their stories, engage with audiences, and grow their influence. Successful social media respon…
Consumers can use social media reviews to determine if a product or service is right for them. However, reading reviews can help shoppers ha…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
The use of data to assess the influence of social media activity on a company's income is known as social media metrics. Marketers frequentl…
Social media monitoring means listening to millions of conversations on the web to assess what is being said about a particular brand, topic…
Reputation.com security and data handling
Key compliance certifications and security features for IT and security teams evaluating Reputation.com.
Certifications
Security features
Developer & data
Alternatives to Reputation.com
Reputation.com Support Options
Frequently Asked Questions About Reputation.com
Common questions buyers ask before choosing Reputation.com.
Reputation.com is a Reputation Management Software. Reputation.com offers Social Media Metrics, Review Monitoring, Response Management, Customer Review Platform, Sentiment Analysis and many more functionalities.
Reputation.com is a strong fit if: You are a large enterprise or government agency managing complex brand reputations.; Your team requires comprehensive reporting tools to monitor and improve public perception.. Consider alternatives if: You are a small business with limited budget or need for simpler tools.; You require extensive third-party app integrations and a broad marketplace ecosystem..
Buyers commonly note the following limitations of Reputation.com: Complex customizations can overwhelm new users without support; Limited Marketplace app selection restricts advanced functionality; Pricing is quotation-based and not publicly available.
Some top alternatives to Reputation.com includes Cloud90, ReviewBuzz, Reputation Desk, Critique and ReviewGain.
Reputation.com offers Quotation Based pricing model
The starting price is not disclosed by Reputation.com. You can visit Reputation.com pricing page to get the latest pricing.
Ready to try it?
Get started with Reputation.com
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].