Mention Review: Is It The Right Reputation Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPRStarts from $24 / Month when Billed Yearly, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Mention
Mention at 4.2/5 from 2,827 reviews and SpotScore 9.4 is built for marketing teams that need to monitor brand mentions across social channels. The platform tracks mentions and customer feedback in real time, helping teams understand sentiment and respond quickly. Setup is straightforward, and the interface requires minimal training for most users.
Reputation management software monitors brand mentions, customer feedback, and social conversations across platforms. Teams use it to identify customer concerns, track sentiment shifts, and measure response speed to feedback.
Quick picks:
What is Mention?
Mention is a reputation management and customer relations software that allows organizations and individuals to listen to what people are saying about them, respond to customers, monitor mentions, and publish stories to improve or hurt their reputation. Mention is used by big brands like Forrester Research, Kissmetrics and KickApps as a monitoring solution for their brand, customer experience and market.
Pricing
Starts from $24 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Mention Software Demo
Mention was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Mention
- Use cases
- Brand reputation management, Customer experience monitoring, Social media engagement tracking
- Team types
- Marketing teams, Customer support teams
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose Mention
Easy setup and user-friendly interface for monitoring brand mentions
Quick and accurate tracking of brand mentions across platforms
Automated alert notifications and efficient social chatter tracking
Is Mention right for you?
Best for streamlined brand mention tracking and social media engagement monitoring.
Choose Mention if
- You need quick, accurate tracking of brand mentions across multiple platforms.
- Your marketing or customer support team requires automated alerts for social chatter.
- You want an intuitive interface that simplifies social media engagement monitoring.
Consider alternatives if
- Your organization requires extensive social media platform coverage beyond Mention’s scope.
- You need highly customizable, enterprise-grade analytics workflows and responsive support.
What buyers should know before shortlisting Mention
Mention is a powerful tool for tracking brand mentions online and monitoring social media conversations effectively. Users appreciate its simplicity in tracking brand mentions across various platforms and the ability to easily set up alerts.
The tool's user interface is intuitive, making it straightforward to navigate and utilize, saving time and providing valuable insights. Mention's feature to subscribe to email reports is particularly praised for its convenience.
While some users wish for improved aesthetics and better filter functionality, the overall consensus highlights Mention's effectiveness in monitoring brand mentions. Its ability to track conversations on social media, local forums, blogs, and more, makes it a valuable asset for businesses of various sizes.
Additionally, users find its pricing reasonable for the functionality it offers. Despite minor issues like occasional filter malfunctions, the positive feedback emphasizes Mention's significance in brand monitoring and social listening.
Users are pleased with the tool's efficiency in identifying mentions and facilitating quick responses to customer feedback. Overall, Mention emerges as a reliable and beneficial tool for businesses seeking to stay informed about their online presence and engage with their audience effectively.
Mention pros and cons
- Mention pros
Easy setup and user-friendly interface for monitoring brand mentions
Quick and accurate tracking of brand mentions across platforms
Automated alert notifications and efficient social chatter tracking
- Mention cons
Steep learning curve for new users to fully utilize the tool
Pricing concerns after free trial or for additional features
Ready to try it?
Get started with Mention
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Mention side-by-side with top Reputation Management Software alternatives.
What is the pricing of Mention?
Mention Pricing Plans
Free
$ 0 per month, billed yearly
$ 0 per month
1 alert
1,000 mentions
3 social accounts
Show more +
Solo
$ 24 per month, billed yearly
$ 29 per month
2 alerts
5,000 mentions
5 social accounts
Show more +
Pro
$ 83 per month, billed yearly
$ 99 per month
5 alerts
10,000 mentions
10 social accounts
Show more +
ProPlus
$ 166 per month, billed yearly
$ 199 per month
7 alerts
Standard alerts
20,000 mentions
Show more +
Mention reviews and ratings
Buyer sentiment
Overall positive sentiment highlights Mention's ease of use and effective brand mention tracking, tempered by concerns over learning curve and support quality.
What buyers like
- Ease of use
- Accurate brand mention tracking
- Time-saving automation
Common complaints
- Learning curve
- Customer support responsiveness
Are you using Mention?
What users are saying
YT
Yurii T
09/01/22
"Incredibly effective for monitoring mentions of your company anyplace online"
What do you like best about Mention? My company's marketing department uses mention regularly since it is pretty good at finding places where our ...
Read more
L
Lester
11/22/21
Mention is the best at it!
PROS: Mention happens to be the simplest approach to tracking any indivdual or brand that makes a mention of your brand and/or products. It does a ...
Read more
CG
Cheryl G
10/19/21
"Great service to monitor your brand name"
What do you like best about Mention? I love being notified when people are talking about our website! it searches sites small and big What do you ...
Read more
J
Jimmy
10/04/21
A worthy tool!
PROS: Mention enable me to carefully listen to conversations made by my customers. It carried me to interesting stories and better insights. It ...
Read more
DB
Deb B
09/30/21
"Useful for tracking brand mentions"
What do you like best about Mention? Mention.com can help you track any of the brand mentions on social media, blogging websites, forums, etc. What do ...
Read more
NS
Nirav S
08/28/21
"One of the best social listening tool"
What do you like best about Mention? Mention.com can easily pick up social chatters from multiple sources like social media, local forums, & blogs. ...
Read more
- See if Mention fits your business
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- A demo or quick answers, your call
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How big is your team?
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What are the features of Mention?
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Mention security and data handling
Key compliance certifications and security features for IT and security teams evaluating Mention.
Certifications
Security features
Developer & data
Alternatives to Mention
Mention Support Options
Frequently Asked Questions About Mention
Common questions buyers ask before choosing Mention.
Mention is a Reputation Management Software. Mention offers Social Media Metrics, Review Monitoring, Response Management, Customer Review Platform, Campaign Management and many more functionalities.
Mention is a strong fit if: You need quick, accurate tracking of brand mentions across multiple platforms.; Your marketing or customer support team requires automated alerts for social chatter.. Consider alternatives if: Your organization requires extensive social media platform coverage beyond Mention’s scope.; You need highly customizable, enterprise-grade analytics workflows and responsive support..
Buyers commonly note the following limitations of Mention: Steep learning curve for new users to fully utilize the tool; Pricing concerns after free trial or for additional features; Inconsistent support responsiveness and communication.
Some top alternatives to Mention includes Cloud90, WebPunch, ReviewBuzz, Mentionlytics and ReviewGain.
Mention offers Free Trial, Freemium, Subscription pricing models
The starting price of Mention is $24/Month when Billed Yearly
Ready to try it?
Get started with Mention
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
