Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · NPS Software
Zonka Feedback, Startquestion, and Trustmary lead the NPS software category. Zonka Feedback shines with a SpotScore of 9.8/10, indicating exceptional user satisfaction. Startquestion boasts the highest user rating of 4.8/5 from 202 reviews, reflecting its reliability and popularity. Trustmary, with a SpotScore of 9.4/10, offers a solid balance of features and user approval.
NPS software helps organizations measure customer loyalty and satisfaction through Net Promoter Scores. Marketing teams and customer success managers frequently use these tools to enhance customer experience and retention strategies.
Quick picks for NPS Software
- Best overall — Zonka Feedback
- Best for high user satisfaction — Startquestion
- Best for balanced features — Trustmary
- Best free option — Promoter.io
Who gets the most from NPS Software
- 1Customer success managers seeking to improve customer loyalty and retention through NPS surveys
- 2Marketing managers conducting market research and brand reputation monitoring using NPS feedback
- 3Product managers collecting product feedback and customer satisfaction data to inform development
How to choose NPS Software
If you need quick survey setup with strong customization, filter by platforms offering survey logic and templates. For enterprise use, sort by rating and filter by solutions with offline capabilities and robust customer support.
Our research is independent and data-backed. We review thousands of tools and use real buyer signals — without the hype.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].