Researched and Edited by Rajat Gupta
Last updated: May 26, 2026 · How we review
NPS Software overview
Spotsaas tracks 21 products in NPS Software, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 15 let you start on a free trial, and 5 keep a free plan you can stay on. Most buyers here are Customer success managers seeking to improve customer loyalty and retention through NPS surveys.
- 21
- products listed
- 15
- offer a free trial
- 5
- have a free plan
- 22
- priced per subscription
- 15
- quote on request
Editor's Summary · NPS Software
Zonka Feedback tops the category with a 9.8/10 SpotScore at 4.7/5, with a free trial that lets teams test before committing. Startquestion earns the highest user rating at 4.8/5 from 202 reviews — enough responses to be statistically meaningful, not a thin sample skewed by a handful of early adopters. Promoter.io draws 432 ratings and offers a freemium plan, giving customer success teams a low-risk way to get NPS tracking started.
NPS software sends Net Promoter Score surveys, collects responses, and surfaces trends in customer loyalty over time. Customer success managers and CX leads at SaaS companies and subscription businesses are the primary buyers.
Quick picks for NPS Software
- Best overall — Zonka Feedback
- Best for high-trust ratings — Startquestion
- Best for CX teams running continuous programs — Trustmary
- Best free option — Promoter.io
Who gets the most from NPS Software
- 1Customer success managers seeking to improve customer loyalty and retention through NPS surveys
- 2Marketing managers conducting market research and brand reputation monitoring using NPS feedback
- 3Product managers collecting product feedback and customer satisfaction data to inform development
How to choose NPS Software
If you need quick survey setup with strong customization, filter by platforms offering survey logic and templates. For enterprise use, sort by rating and filter by solutions with offline capabilities and reliable customer support.
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Related to NPS Software
Frequently Asked Questions About NPS Software
Stuck on something? We're here to help with all the questions and answers in one place.
The most important NPS Software features to evaluate are Email Marketing, Data Analysis Tools, Email Distribution, Online Survey, Polls (Voting), Feedback Management. Most buyers prioritize ease of use, reporting, and integration capabilities when choosing a solution. Look for tools that cover your core workflow before comparing advanced features.
NPS Software pricing varies widely — from free plans to enterprise contracts. 14 products on Spotsaas offer a free plan or trial, including Zonka Feedback, Trustmary, Startquestion. Paid plans typically start around $10–$50/month per user. Check individual product pages for current pricing.
The top rated NPS Software based on verified user reviews and SpotScore are Promoter Ninja, SatisMeter, Zonka Feedback. These tools consistently score highest on ease of use, feature depth, and customer support quality. Ratings are updated monthly based on real buyer feedback.
To choose the right NPS Software, start by listing your must-have features — commonly Email Marketing, Data Analysis Tools, Email Distribution, Online Survey, Polls (Voting), Feedback Management. Then filter by team size, budget, and integrations you already use. Compare at least 3 options and use free trials to test before committing. Spotsaas lets you compare side-by-side in minutes.
Yes — 14 NPS Software on Spotsaas offer a free plan or free trial. Popular free options include Zonka Feedback, Trustmary, Startquestion. Free plans typically cover core features for small teams; paid upgrades unlock advanced reporting, integrations, and support.
The best NPS Software for small businesses are affordable, quick to set up, and scale without complexity. Top picks for small teams are Zonka Feedback, Trustmary, Startquestion. Look for tools with per-user pricing, no long-term contracts, and strong onboarding support to minimize ramp-up time.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].