Vonage Contact Center Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
HIPAA
ISO 27001Vonage Contact Center offers custom pricing plan
Wowcher
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Integrates with
Zoho CRM
HubSpot CRM
SugarCRM
KustomerOverview
Pricing
Features
Buyer feedback
Alternatives
Integrations
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Vonage Contact Center?
Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service effectiveness. Designed to compete with the most advanced enterprise contact center software products, Vonage Contact Center is ideal for medium-to-large businesses seeking a robust, scalable multichannel platform that can handle their highest volume periods without sacrificing performance.
Pricing
Vonage Contact Center offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:Global
Vonage Contact Center Software Demo
Vonage Contact Center was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Vonage Contact Center
- Use cases
- Customer Support, Contact Centers, Telecommunications
- Team types
- Customer Support Manager, Call Center Manager
- Company size
- 1001+
Why teams choose Vonage Contact Center
Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.
Excellent customer service and support, providing prompt assistance and guidance during implementation.
Easy to use, intuitive interface, allowing smooth operation for businesses.
Is Vonage Contact Center right for you?
What buyers should know before shortlisting Vonage Contact Center
Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users appreciate its straightforward interface, efficient call connectivity, and the ability to send SMS and chat with prospects.
The call reporting feature provides accurate real-time data monitoring, enhancing productivity for businesses. While some users find the platform slightly technical and in need of a better user interface, the overall consensus is positive.
The system's ease of use, excellent customer support during implementation, and reliable call routing capabilities stand out as key strengths. Additionally, the integration with Salesforce is seamless and highly valued, enabling smooth operations and scalability for businesses.
Vonage Contact Center's continuous improvements and responsive support team contribute to its reputation as a reliable and efficient telecommunications solution.
Vonage Contact Center pros and cons
- Vonage Contact Center pros
Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.
Excellent customer service and support, providing prompt assistance and guidance during implementation.
Easy to use, intuitive interface, allowing smooth operation for businesses.
- Vonage Contact Center cons
Some users find the system too technical, suggesting a better user interface for improved usability.
Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
Ready to try it?
Get started with Vonage Contact Center
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Vonage Contact Center side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of Vonage Contact Center?
Vonage Contact Center uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Vonage Contact Center Pricing Plans
Priority
Custom
Announcement Place in Queue
Analytics, Reporting, and Dashboards
Screen Pops, Call Recordings
Disaster Recovery, Emergency Call Routing
IVR, Skills-based Routing, SLA Optimizer
Show more +
Premium
Custom
All Priority features plus:
Dynamic & Multilingual Announcements
Dynamic Routing, Queued Callback
Whisper Coaching
Post Call Survey
Show more +
Add-on Options
Custom
Speech Analytics
Virtual Assistant
Workforce Management
Post-Call Surveys
Gamification
Show more +
Vonage Contact Center reviews and ratings
Buyer sentiment
Buyer sentiment is mixed across 70 reviews, so it is worth reviewing the tradeoffs closely.
What buyers like
- Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.
- Excellent customer service and support, providing prompt assistance and guidance during implementation.
- Easy to use, intuitive interface, allowing smooth operation for businesses.
Common complaints
- Some users find the system too technical, suggesting a better user interface for improved usability.
- Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
What users are saying
MM
Michael M
09/12/23
"It was a solid option for a sales phone systems"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Really simple to use and intergrate with salesforces What do you dislike ...
Read more
MM
Michael M
09/12/23
"It was a solid option for a sales phone systems"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Really simple to use and intergrate with salesforces What do you dislike ...
Read more
RK
Rohith K
05/15/23
"Good calling system for International Calls"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? It's straightforward to use, and has good call connectivity; you can send ...
Read more
LD
Louis D
11/04/22
"Good tool but limited features"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? We mainly used it to route phone interactions. It was a good tool but can ...
Read more
LD
Louis D
11/04/22
"Good tool but limited features"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? We mainly used it to route phone interactions. It was a good tool but can ...
Read more
AU
Anonymous User
09/19/22
"Game Changer Dialling"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Ease of Use. The tool is simple and easy to use and allows the business to ...
Read more
- See if Vonage Contact Center fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
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What are the features of Vonage Contact Center?
API Access Management is a crucial feature that allows organizations to securely manage and control access to their APIs (Application Progra…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
Historical Reporting in demand planning software refers to the capability of analyzing past sales, demand patterns, and market trends to sup…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
A webhook (also known as a web callback or HTTP push API) allows a programme to send real-time data to other apps. A webhook sends data to o…
Vonage Contact Center security and data handling
Key compliance certifications and security features for IT and security teams evaluating Vonage Contact Center.
Certifications
Security features
Developer & data
Alternatives to Vonage Contact Center
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Why buyers keep looking beyond Vonage Contact Center
While Vonage integrates well with major CRMs, companies using niche or internal systems may need API work or middleware, pushing them toward platforms with plug-and-play integrations.
For teams that only need voice calling or limited omnichannel support, Vonage’s advanced routing, AI, and workforce tools may feel excessive compared to lighter CCaaS options.
Pricing is typically custom-quoted and can become expensive as teams add agents, channels, or AI features. Budget-conscious teams may look for tools with clearer, usage-based pricing.
Vonage Contact Center is enterprise-grade, which can make onboarding and configuration time-consuming. Smaller teams or first-time contact center users may prefer simpler platforms with faster setup and fewer dependencies.
Vonage Contact Center Integrations
Vonage Contact Center Customers
Wowcher
Orum
Vonage Contact Center Support Options
Frequently Asked Questions About Vonage Contact Center
Common questions buyers ask before choosing Vonage Contact Center.
Vonage Contact Center is a Contact Center Operations Software. Vonage Contact Center offers Multi-Channel Communication, IVR Support, Call Recording, API Access Management, Webhooks and many more functionalities.
Buyers commonly note the following limitations of Vonage Contact Center: Some users find the system too technical, suggesting a better user interface for improved usability.; Limited marketplace selection for additional apps and connectors, impacting advanced functionality options..
Some top alternatives to Vonage Contact Center includes FIVE CRM, uContact, Call Center Studio, Aircall and Focus Contact Center.
Vonage Contact Center offers Quotation Based pricing model
Yes, Vonage Contact Center can integrate with Zoho CRM, HubSpot CRM, SugarCRM, Kustomer and many more.You can find more integration for Vonage Contact Center here
The starting price is not disclosed by Vonage Contact Center. You can visit Vonage Contact Center pricing page to get the latest pricing.
Ready to try it?
Get started with Vonage Contact Center
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].