UJET Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market
GDPR
SOC 2
HIPAAUJET offers custom pricing plan
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is UJET?
UJET is a contact center operations' software application designed to re-invent the way contact centers are managed through integrated case management, sales force automation and soft phone capabilities. Its provide a flexible and scalable solution that will increase employee efficiency, enhance productivity and dramatically reduce operating expenses.
Pricing
UJET offers custom pricing plan
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:Global
UJET Software Demo
UJET was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider UJET
- Use cases
- Contact center operations, Customer support teams, Sales force automation
- Team types
- Contact center managers, Customer service agents
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose UJET
Integrated case management and soft phone capabilities
Scalable solution that improves employee efficiency
Significant reduction in operating expenses
Is UJET right for you?
Best for scalable contact center operations boosting efficiency and reducing costs.
Choose UJET if
- You need integrated case management with soft phone capabilities in one platform
- Your contact center requires scalable solutions to improve employee productivity
- You want to significantly reduce operating expenses through automation
Consider alternatives if
- You require transparent, out-of-the-box pricing without custom quotes
- Your company is a large enterprise with complex legacy systems needing turnkey solutions
What buyers should know before shortlisting UJET
UJET offers a comprehensive approach to contact center management with its integrated features. Its focus on scalability and efficiency makes it suitable for growing businesses.
UJET pros and cons
- UJET pros
Integrated case management and soft phone capabilities
Scalable solution that improves employee efficiency
Significant reduction in operating expenses
- UJET cons
Pricing is quotation-based and not publicly available
Limited information on out-of-the-box features and integrations
Ready to try it?
Get started with UJET
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare UJET side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of UJET?
UJET uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
UJET reviews and ratings
Buyer sentiment
Buyers generally rate UJET highly for its efficiency and productivity improvements but note the lack of pricing transparency.
What buyers like
- Employee efficiency
- Productivity enhancement
- Cost reduction
Common complaints
- Pricing opacity
- Complex setup
What users are saying
RG
Rosalyn Grace T
02/20/24
"Ultimate tool for handling customers"
What do you like best about UJET? What i like most in using Ujet is easy to use and user friendly.The interface is very lite which means for is very ...
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LS
Lesa S
01/26/24
"I absolutely love Ujet."
What do you like best about UJET? Its very convenient and detailed. I am able to assist and not really have that much difficulties. What do you ...
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AU
Anonymous User
01/26/24
"I like Ujet. The system is easy to use."
What do you like best about UJET? Ujet is very simple and easy to use. I like how evrything is so easy to click and able to locate. What do you ...
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AU
Anonymous User
01/18/24
"Ujet as a Business Soft Phone"
What do you like best about UJET? That I can easily assign and remove people from the queue For the agent's side, UJET's interface and user ...
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CC
Christian C
12/18/23
"The best option to bring solutions to the basics problems that we face in the BPO industry"
What do you like best about UJET? It is a platform focused in bringing solutions to the BPO industry. It is pretty easy to use. The main use of this ...
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YB
Yennelly B
12/11/23
"Great experience on each use!"
What do you like best about UJET? Increased productivity: Automation, agent assist, and performance management tools boost agent productivity and ...
Read more
UJET security and data handling
Key compliance certifications and security features for IT and security teams evaluating UJET.
Certifications
Security features
Developer & data
Alternatives to UJET
UJET Support Options
Frequently Asked Questions About UJET
Common questions buyers ask before choosing UJET.
UJET is a strong fit if: You need integrated case management with soft phone capabilities in one platform; Your contact center requires scalable solutions to improve employee productivity. Consider alternatives if: You require transparent, out-of-the-box pricing without custom quotes; Your company is a large enterprise with complex legacy systems needing turnkey solutions.
Buyers commonly note the following limitations of UJET: Pricing is quotation-based and not publicly available; Limited information on out-of-the-box features and integrations; May require customization to fit specific workflows.
Some top alternatives to UJET includes Novanet Cloud Contact Center, contactSPACE, Call Center Studio, Dialpad Contact Center and Focus Contact Center.
UJET offers Quotation Based pricing model
The starting price is not disclosed by UJET. You can visit UJET pricing page to get the latest pricing.
Ready to try it?
Get started with UJET
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
