SugarCRM Review: Is It The Right CRM Software For Your Team?MIGRATED TO Sugar Sell
MIGRATED TO Sugar Sell
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Tyson
Materion
Sennheiser
Star2star
CaliberTrusted by teams including Tyson
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Support
FAQ
Blogs
What is SugarCRM?
SugarCRM is a highly customizable open-source CRM used by mid-market to enterprise sales, marketing, and customer service teams that need tailored workflows rather than out-of-the-box configurations. It supports deep automation, detailed reporting, and third-party marketing integrations — making it a strong fit for organizations with non-standard processes. Implementation typically requires a dedicated admin or developer to configure and maintain the platform effectively.
Pricing
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Platform
Web + mobile app (iOS & Android)
SugarCRM Software Demo
SugarCRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider SugarCRM
- Team types
- Freelancers, Large Enterprises
Why teams choose SugarCRM
Highly customizable with in-house module additions and workflow automation.
Reporting tools support data analysis and performance tracking.
Easy to use and navigate with a clean user interface, resulting in a shorter learning curve for new users.
Is SugarCRM right for you?
What buyers should know before choosing SugarCRM
Sugar Sell has firmly established itself as a highly flexible and robust CRM solution, catering to both small businesses and large enterprises. Users consistently highlight its extraordinary customization capabilities, allowing companies to tailor the platform to their unique business needs.
The reporting and workflow automation features are frequently praised for their depth, making it easy to track sales performance, manage customer relationships, and streamline repetitive tasks. The interface is user-friendly, offering a clean and intuitive design that facilitates adoption even among non-technical users.
Integration capabilities, especially with third-party tools like marketing software, have also impressed many, enabling a seamless 360-degree view of business operations. However, some users note occasional performance hiccups, such as slow load times and glitches post-software updates, which can impede the user experience.
Additionally, advanced customization may require a technical learning curve or reliance on consultants, which could be a drawback for smaller teams. Despite these challenges, the platform’s affordability coupled with exceptional customer support makes it a valuable investment for businesses seeking a scalable and highly adaptable CRM solution.
SugarCRM pros and cons
- SugarCRM pros
Highly customizable with in-house module additions and workflow automation.
Reporting tools support data analysis and performance tracking.
Easy to use and navigate with a clean user interface, resulting in a shorter learning curve for new users.
- SugarCRM cons
Performance issues like slowness during updates, file downloads, and report generation, causing delays in workflows.
Limited reporting flexibility in certain scenarios, necessitating additional customization or workarounds.
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What is the pricing of SugarCRM?
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SugarCRM reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 297 reviews, with strong overall satisfaction.
What buyers like
- Highly customizable with in-house module additions and workflow automation.
- Reporting tools support data analysis and performance tracking.
- Easy to use and navigate with a clean user interface, resulting in a shorter learning curve for new users.
Common complaints
- Performance issues like slowness during updates, file downloads, and report generation, causing delays in workflows.
- Limited reporting flexibility in certain scenarios, necessitating additional customization or workarounds.
- Outdated design of the admin panel and interface in certain areas, impacting user experience and adoption.
Are you using SugarCRM?
- See if SugarCRM fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of SugarCRM?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Alternatives to SugarCRM
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SugarCRM Customers
Tyson
Materion
Sennheiser
Star2star
Caliber
SugarCRM Support Options
Frequently Asked Questions About SugarCRM
Common questions buyers ask before choosing SugarCRM.
SugarCRM is a CRM Software. SugarCRM offers Contact Management, Call Logging, Product Catalog, Lead Scoring, Project Management and many more functionalities.
Buyers commonly note the following limitations of SugarCRM: Performance issues like slowness during updates, file downloads, and report generation, causing delays in workflows.; Limited reporting flexibility in certain scenarios, necessitating additional customization or workarounds.; Outdated design of the admin panel and interface in certain areas, impacting user experience and adoption..
Some top alternatives to SugarCRM includes Bigin by Zoho CRM, Creatio CRM, ClickUp, Zoho CRM and Keap.
SugarCRM offers Free Trial, Subscription pricing models
The starting price is not disclosed by SugarCRM. You can visit SugarCRM pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].