ice Contact Center Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
ice Contact Center offers custom pricing plan
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Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is ice Contact Center?
The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer service initiatives. The real-time nature of ice means that business will see performance metrics in near-real time, which means user can quickly identify and eliminate problems and take advantage of opportunities.
Pricing
ice Contact Center offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
ice Contact Center Software Demo
ice Contact Center was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ice Contact Center
- Team types
- Large Enterprises, Medium Business
Why teams choose ice Contact Center
Provides real-time metrics for quick decision-making.
User-friendly design enhances usability for agents.
Scalable solution for various business sizes.
Is ice Contact Center right for you?
What buyers should know before shortlisting ice Contact Center
ice Contact Center software is designed to enhance agent productivity and reduce operational costs through real-time performance metrics. Its user-friendly interface makes it accessible for businesses of all sizes.
ice Contact Center pros and cons
- ice Contact Center pros
Provides real-time metrics for quick decision-making.
User-friendly design enhances usability for agents.
Scalable solution for various business sizes.
- ice Contact Center cons
May not have all advanced features needed for larger operations.
Customization options can be limited.
Ready to try it?
Get started with ice Contact Center
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare ice Contact Center side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of ice Contact Center?
ice Contact Center uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
ice Contact Center Pricing Plans
Weighing your options?
Not sure if ice Contact Center fits your budget?
ice Contact Center reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 10 reviews, with strong overall satisfaction.
What buyers like
- Real-time performance metrics
- Cost reduction
- Increased agent productivity
Common complaints
- May lack advanced features
- Limited customization options
- Integration challenges
Are you using ice Contact Center?
What users are saying
DR
Daniel R
12/26/23
"Lack of Functionality"
What do you like best about ComputerTalk? ComputerTalk is not user friendly. Unlike platforms its not easy to navigate. The updates and changes are ...
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RS
Rose S
12/11/23
"Inconvenient Ineffective Support"
What do you like best about ComputerTalk? It is difficult to use and less user friendly. Unlike systems, it overwhelms me with an administration ...
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AU
Anonymous User
11/28/23
"Decent contact center application but with hiccups"
What do you like best about ComputerTalk? ComputerTalk ICE application is decent and support staff can try to accommodate your needs. What do you ...
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AT
Anurag T
11/17/23
"Great experience and support"
What do you like best about ComputerTalk? What I like most about Computer is their amazing contact support and it is very easy to reach them via email ...
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MS
Ms S
10/21/23
"Utilisation of computer talk"
What do you like best about ComputerTalk? It gives outstanding customer experience accross every communication channel. It gives contact centres and ...
Read more
AU
Anonymous User
07/06/22
"Computer Talk"
What do you like best about ComputerTalk? This product has been extremely stable and reliable. What do you dislike about ComputerTalk? Back end admin ...
Read more
- See if ice Contact Center fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of ice Contact Center?
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
ice Contact Center security and data handling
Key compliance certifications and security features for IT and security teams evaluating ice Contact Center.
Developer & data
Alternatives to ice Contact Center
Streamline your customer service ...
Very Good
ice Contact Center Customers
BobBarker
Magnatek
Elections Ontario
ice Contact Center Support Options
Frequently Asked Questions About ice Contact Center
Common questions buyers ask before choosing ice Contact Center.
ice Contact Center is a Contact Center Operations Software. ice Contact Center offers Real-time Dashboard, Multi-Channel Communication, Automated Routing, IVR Support and many more functionalities.
Buyers commonly note the following limitations of ice Contact Center: May not have all advanced features needed for larger operations.; Customization options can be limited.; Integration with existing systems may pose challenges..
Some top alternatives to ice Contact Center includes FIVE CRM, uContact, Call Center Studio, UJET and Focus Contact Center.
ice Contact Center offers Quotation Based pricing model
The starting price is not disclosed by ice Contact Center. You can visit ice Contact Center pricing page to get the latest pricing.
Ready to try it?
Get started with ice Contact Center
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].