RingCentral Contact Center Review: Is It The Right Auto Dialer Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
HIPAA
ISO 27001RingCentral Contact Center offers custom pricing plan
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is RingCentral Contact Center?
RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a contact center by creating an account, which includes 1 free line. Then set up IVR menus, create skillsets and associate them with numbers on account.
Pricing
RingCentral Contact Center offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
RingCentral Contact Center Software Demo
RingCentral Contact Center was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider RingCentral Contact Center
- Use cases
- Small business contact centers, Remote customer support teams, Sales and telemarketing teams
- Team types
- Customer service representatives, Contact center managers
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose RingCentral Contact Center
Seamless integration with platforms like JobDiva
Easy remote accessibility and multi-device calling
Customizable features including call recording and communication options
Is RingCentral Contact Center right for you?
Best for small to mid-sized remote contact centers needing flexible, multi-device calling.
Choose RingCentral Contact Center if
- You operate a small or medium contact center with 1-500 employees.
- Your team requires easy remote accessibility and multi-device calling capabilities.
- You need customizable call features like IVR, call recording, and skillset management.
Consider alternatives if
- Your enterprise demands highly reliable, dropout-free call quality.
- You rely heavily on advanced, fully functional mobile app features for your team.
What buyers should know before shortlisting RingCentral Contact Center
RingCentral Contact Center has received positive feedback over the past 12 months, with users praising its user-friendly interface and seamless connectivity features. The ability to make calls from multiple devices and locations has been highlighted as a key strength, facilitating remote work and easy communication with clients.
The platform's customization options, search capabilities, and comprehensive directory have been commended for enhancing productivity. While some users mentioned minor issues like SMS restrictions and occasional clutter in the interface, the overall sentiment remains upbeat.
Pricing was subtly hinted at as a potential area for improvement, though the consensus is that the product delivers value for the cost. RingCentral Contact Center stands out for its efficiency in connecting teams, improving customer interactions, and enabling work flexibility, making it a valuable asset for businesses looking to streamline communication processes.
RingCentral Contact Center pros and cons
- RingCentral Contact Center pros
Seamless integration with platforms like JobDiva
Easy remote accessibility and multi-device calling
Customizable features including call recording and communication options
- RingCentral Contact Center cons
Inconsistent call quality with occasional dropouts
Complex features such as call transfers can be challenging
Ready to try it?
Get started with RingCentral Contact Center
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare RingCentral Contact Center side-by-side with top Auto Dialer Software alternatives.
What is the pricing of RingCentral Contact Center?
RingCentral Contact Center uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
RingCentral Contact Center reviews and ratings
Buyer sentiment
Users generally appreciate the platform's ease of use and remote connectivity, though call quality and mobile app limitations are common concerns.
What buyers like
- Ease of use
- Remote accessibility
- Integration capabilities
Common complaints
- Call quality issues
- Mobile app limitations
What users are saying
AS
amanpreet s
11/10/23
"very easy to use and the user interface is pretty good as well"
What do you like best about RingCentral Contact Center? the user interface is pretty good and the linking of it with job diva makes both of them ...
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LM
Leah M
07/14/23
"Very easy to use product!"
What do you like best about RingCentral Contact Center? I love how it can be connected multiple places so calls are always accessible - it makes it ...
Read more
GT
Gustavo T
05/16/23
"At the beginning I didnt like it but now I find it is a lot more helpful"
What do you like best about RingCentral Contact Center? all the information you can see, customization of the screen and shortcuts. the searches are ...
Read more
JB
Jaime B
04/18/23
"Excellent Work From Home product"
What do you like best about RingCentral Contact Center? RingCentral allows us to offer a seamless product to our clients without the overhead cost of ...
Read more
CP
ciara p
02/08/23
"Ring Central Honest Review"
What do you like best about RingCentral Contact Center? I love all the features that are provided ie call recording, ivr etc What do you dislike about ...
Read more
AU
Anonymous User
01/15/23
"Easy, Streamlined and Effortless"
What do you like best about RingCentral Contact Center? RC's contasct center has centralized the company's directory into one easy location. ...
Read more
RingCentral Contact Center security and data handling
Key compliance certifications and security features for IT and security teams evaluating RingCentral Contact Center.
Certifications
Security features
Developer & data
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RingCentral Contact Center Support Options
Frequently Asked Questions About RingCentral Contact Center
Common questions buyers ask before choosing RingCentral Contact Center.
RingCentral Contact Center is a strong fit if: You operate a small or medium contact center with 1-500 employees.; Your team requires easy remote accessibility and multi-device calling capabilities.. Consider alternatives if: Your enterprise demands highly reliable, dropout-free call quality.; You rely heavily on advanced, fully functional mobile app features for your team..
Buyers commonly note the following limitations of RingCentral Contact Center: Inconsistent call quality with occasional dropouts; Complex features such as call transfers can be challenging; Mobile app functionality is limited and sometimes problematic.
Some top alternatives to RingCentral Contact Center includes Dialer360, uContact, HoduCC, Call Center Studio and Hello Hunter.
RingCentral Contact Center offers Quotation Based pricing model
The starting price is not disclosed by RingCentral Contact Center. You can visit RingCentral Contact Center pricing page to get the latest pricing.
Ready to try it?
Get started with RingCentral Contact Center
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
