Vonage Contact Center Reviews in July 2026: User Ratings, Pros & Cons
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Vonage Contact Center Reviews & Ratings
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Spotsaas Editor’s POV
Vonage Contact Center, formerly NewVoiceMedia, is built for sales teams that need tight Salesforce integration. The platform handles call routing, SMS, and chat in a single interface. Real-time call reporting gives you accurate data on call volume, duration, and outcomes. If your team uses Salesforce heavily, the native integration eliminates manual data entry ...Read more
Vonage Contact Center pros and cons
Integration with Salesforce, enhancing workflow efficiency for sales teams.
Excellent customer service and support, providing prompt assistance and guidance during implementation.
Easy to use interface, allowing smooth operation for businesses.
Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.
Some users find the system too technical, suggesting a better user interface for improved usability.
Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
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Showing 1-10 out of 70
MM
Michael M
09/12/23
"It was a solid option for a sales phone systems"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Really simple to use and intergrate with salesforces What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
MM
Michael M
09/12/23
"It was a solid option for a sales phone systems"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Really simple to use and intergrate with salesforces What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
RK
Rohith K
05/15/23
"Good calling system for International Calls"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? It's straightforward to use, and has good call connectivity; you can send SMS and chat with prospects using the application. The call reporting function shares accurate data and monitors people in real-time.
LD
Louis D
11/04/22
"Good tool but limited features"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? We mainly used it to route phone interactions. It was a good tool but can seem too technical to use. A better user interface could be beneficial.
LD
Louis D
11/04/22
"Good tool but limited features"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? We mainly used it to route phone interactions. It was a good tool but can seem too technical to use. A better user interface could be beneficial.
AU
Anonymous User
09/19/22
"Game Changer Dialling"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Ease of Use. The tool is simple and easy to use and allows the business to function much more smoothly!
AU
Anonymous User
07/16/22
"2 Years in and the integrations between VBC, VCC and Salesforce have gotten worse"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Without Vonage our business would've been dead in the water during COVID-19. Vonage has allowed our business to remain fully open without any interruption due to COVID. It was a relatively smooth launch and our initial representative from New Voice Media had done a great job at building our Dial Plan IVR.
TA
Tina A
01/04/22
"Awesome service"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? customer service; App quality; Voice; Call Log; Texting; Meetings;
PS
Paul S
12/28/21
"On the Antiquated Side"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The customer support provided during implementation was pleasant and sufficient. The team at Vonage was always available to provide answers and guidance to support the onboarding.
PS
Paul S
12/28/21
"On the Antiquated Side"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The customer support provided during implementation was pleasant and sufficient. The team at Vonage was always available to provide answers and guidance to support the onboarding.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].