What is Customer NPS?
What does 'Customer NPS' mean?
Customer Net Promoter Score (NPS) is a powerful software feature that measures and tracks customer loyalty and satisfaction. It is a widely used benchmarking tool for assessing the overall customer experience and identifying areas of improvement. It is based on a simple and effective question: "How likely are you to recommend our product or service to a friend or colleague?" The NPS metric is represented on a 0-10 scale, with 0 being highly unlikely and 10 being highly likely. Customers are
List of software with Customer NPS functionality
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].