Customer NPS
Customer Net Promoter Score (NPS) is a powerful software feature that measures and tracks customer loyalty and satisfaction. It is a widely used benchmarking tool for assessing the overall customer experience and identifying areas of improvement. It is based on a simple and effective question: "How likely are you to recommend our product or service to a friend or colleague?" The NPS metric is represented on a 0-10 scale, with 0 being highly unlikely and 10 being highly likely. Customers are
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
