SurveyLab vs Customer.guru vs Zonka Feedback Comparison
SurveyLab
Starting at Contact for pricing
- Free Trial
- Freelancers / Consultants
- Large Enterprises
SurveyLab is a survey and NPS platform for market researchers, HR teams, and customer experience managers who need to run ongoing measurement programs across diverse project types. Its drag-and-drop builder supports a wi…
Customer.guru
Starting at $50 /Month
- Free Trial
- Large Enterprises
- Medium Business
Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends over time. It automates survey…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full feedback workflow from building…
SurveyLab leads on user satisfaction with a 4.8-star rating across 99 reviews.
Spotsaas Analysis
SurveyLabCustomer.guruZonka Feedback
SurveyLab focuses on multi-channel customer response collection, making it ideal for businesses that prioritize diverse feedback methods. Customer.guru, on the other hand, is tailored for those who want a straightforward approach to tracking customer satisfaction and product feedback.
- Best for small to medium businesses - Offers intuitive drag-and-drop survey creation - Supports multi-channel feedback collection - Ideal for teams valuing quick survey setup - Focuses on measuring NPS effectively - No listed pricing
- Best for small to medium businesses - Provides a user-friendly interface for surveys - Efficiently tracks customer satisfaction - Simple setup for effective NPS surveys - Ideal for product feedback collection - Priced at $50
SurveyLab vs Customer.guru vs Zonka Feedback — at a glance
| Feature | SurveyLab | Customer.guru | Zonka Feedback |
|---|---|---|---|
| Rating | 4.8 / 5 | 4.4 / 5 | 4.7 / 5 |
| Reviews | 99 | 31 | 130 |
| Starting price | Contact for pricing | $50 /Month | $24 /Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Business Hours, Online | Online | Business Hours, Online |
| Certifications | — | GDPR | GDPR |
| Data residency | US | Global | Global |
Key differences between SurveyLab and Customer.guru
- Pricing: Customer.guru starts at $50 /Month. SurveyLab pricing is not publicly listed.
- Target audience: SurveyLab is built for Freelancers / Consultants and Large Enterprises, while Customer.guru targets Large Enterprises and Medium Business.
- User satisfaction: SurveyLab scores higher with a 4.8-star average.
- Deployment: SurveyLab supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Customer.guru supports SaaS/Web/Cloud.
Compare SurveyLab vs Customer.guru vs Zonka Feedback — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses measuring NPS with simple, intuitive surveys.
- You need quick, easy survey creation with drag-and-drop question types.
- Your team values multi-channel customer response collection for broader feedback.
- You want clear, tailored dashboards focused on NPS and customer satisfaction metrics.
- Your enterprise requires extensive integrations and advanced analytics capabilities.
- You need highly customizable survey workflows or faster, more responsive UI performance.
Best for small to medium businesses needing simple, effective NPS surveys.
- You want quick, easy survey setup with a user-friendly interface.
- You need to track customer satisfaction and product feedback efficiently.
- You prefer cost-effective NPS surveys integrated seamlessly into email campaigns.
- Your enterprise requires extensive survey customization and complex integrations.
- You need advanced customer outreach beyond basic survey distribution.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
SurveyLab: Best for small to medium businesses measuring NPS with simple, intuitive surveys. Customer.guru: Best for small to medium businesses needing simple, effective NPS surveys.
Description | SurveyLab is a survey and NPS platform for market researchers, HR teams, and customer experience managers who need to run ongoing measurement programs across diverse project types. Its ... Read More about SurveyLab | Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends ... Read More about Customer.guru | Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full ... Read More about Zonka Feedback |
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SpotScoreWhat's this? ↗ | Not Available | 9.1/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do SurveyLab, Customer.guru and Zonka Feedback Compare on Features?
Total Features | 11 Features | 16 Features | 28 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SurveyLab, Customer.guru and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | ✗ No |
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GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | — |
Data Encryption | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
SurveyLab vs Customer.guru User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise SurveyLab for its ease of use, flexible survey distribution, and strong customer support, though some note performance and navigation issues. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, effective NPS tracking, and good customer support, tempered by some limitations in customization and outreach features. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Cisco  Samsung  IBM |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots | No screenshots available. | No screenshots available. |
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Videos |  1 Videos |  3 Videos |
Alternatives
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SurveyLab or Customer.guru?
- SurveyLab edges out the other on user ratings (4.8 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SurveyLab and Customer.guru offer a free trial?
- Yes, both SurveyLab and Customer.guru offer a free trial.
- What is the starting price of SurveyLab vs Customer.guru?
- SurveyLab starts at Contact for pricing. Customer.guru starts at $50 /Month.
- What are the top alternatives to SurveyLab?
- Top alternatives to SurveyLab include Zonka Feedback, Startquestion, Customer.guru, SatisMeter, YesInsights.
- What are the top alternatives to Customer.guru?
- Top alternatives to Customer.guru include Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX.