SurveyLab vs Zonka Feedback Comparison
SurveyLab
Starting at Contact for pricing
- Free Trial
- Freelancers / Consultants
- Large Enterprises
SurveyLab is a survey and NPS platform for market researchers, HR teams, and customer experience managers who need to run ongoing measurement programs across diverse project types. Its drag-and-drop builder supports a wi…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full feedback workflow from building…
SurveyLab leads on user satisfaction with a 4.8-star rating across 99 reviews.
Spotsaas Analysis
SurveyLabZonka Feedback
The core difference between SurveyLab and Zonka Feedback lies in SurveyLab's focus on quick and intuitive survey creation, while Zonka Feedback offers advanced customization and offline capabilities. Ideal buyers for SurveyLab are small to medium businesses seeking simplicity in survey creation, whereas Zonka Feedback is best suited for those needing flexible survey options with strong offline functionality.
- Best for small to medium businesses - Simple, intuitive survey creation - Drag-and-drop question types - Multi-channel customer response collection - Quick feedback gathering - No pricing listed
- Best for small to medium businesses - Customizable NPS surveys - Strong offline capabilities - Flexible survey building with templates - Advanced logic for question flow - Priced at $24
SurveyLab vs Zonka Feedback — at a glance
| Feature | SurveyLab | Zonka Feedback |
|---|---|---|
| Rating | 4.8 / 5 | 4.7 / 5 |
| Reviews | 99 | 130 |
| Starting price | Contact for pricing | $24 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Business Hours, Online | Business Hours, Online |
| Certifications | — | GDPR |
| Data residency | US | Global |
Key differences between SurveyLab and Zonka Feedback
- Pricing: Zonka Feedback starts at $24 /Month. SurveyLab pricing is not publicly listed.
- Target audience: SurveyLab is built for Freelancers / Consultants and Large Enterprises, while Zonka Feedback targets Large Enterprises and Medium Business.
- User satisfaction: SurveyLab scores higher with a 4.8-star average.
- Deployment: SurveyLab supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Zonka Feedback supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
SurveyLab vs Zonka Feedback — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses measuring NPS with simple, intuitive surveys.
- You need quick, easy survey creation with drag-and-drop question types.
- Your team values multi-channel customer response collection for broader feedback.
- You want clear, tailored dashboards focused on NPS and customer satisfaction metrics.
- Your enterprise requires extensive integrations and advanced analytics capabilities.
- You need highly customizable survey workflows or faster, more responsive UI performance.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
SurveyLab: Best for small to medium businesses measuring NPS with simple, intuitive surveys. Zonka Feedback: Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
Description | SurveyLab is a survey and NPS platform for market researchers, HR teams, and customer experience managers who need to run ongoing measurement programs across diverse project types. Its ... Read More about SurveyLab | Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full ... Read More about Zonka Feedback |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | Not Available | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
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Software Demo
Demo |
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How do SurveyLab and Zonka Feedback Compare on Features?
Total Features | 11 Features | 28 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
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Compare SurveyLab and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | ✗ No |
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GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
SurveyLab User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise SurveyLab for its ease of use, flexible survey distribution, and strong customer support, though some note performance and navigation issues. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots | No screenshots available. |  5 Screenshots |
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Videos |  1 Videos |  1 Videos |
Top Alternatives to SurveyLab and Zonka Feedback in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SurveyLab or Zonka Feedback?
- SurveyLab edges out the other on user ratings (4.8 vs 4.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SurveyLab and Zonka Feedback offer a free trial?
- Yes, both SurveyLab and Zonka Feedback offer a free trial.
- What is the starting price of SurveyLab vs Zonka Feedback?
- SurveyLab starts at Contact for pricing. Zonka Feedback starts at $24 /Month.
- What are the top alternatives to SurveyLab?
- Top alternatives to SurveyLab include Zonka Feedback, Startquestion, Customer.guru, SatisMeter, YesInsights.
- What are the top alternatives to Zonka Feedback?
- Top alternatives to Zonka Feedback include Startquestion, FeedbackLink, Promoter Ninja, eNPS, GrowthScore.