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Helpwise vs Respond.io vs ZoomInfo Chat Comparison

Last updated:

Helpwise

4.6(140 reviews)

Starting at $83.25 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Helpwise is a comprehensive business productivity software enabling organizations to effectively respond to customer queries in a timely manner. Easily collaborate with your remote technical support and sales teams and s…

Respond.io

4.6(117 reviews)

Starting at $29 /Month

  • Large Enterprises
  • Medium Business

Introducing Respond.io, a comprehensive business messaging platform designed for modern companies. It streamlines communication by integrating all channels into one convenient platform. With Respond.io, marketing, sales,…

ZoomInfo Chat

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…

Respond.io leads on user satisfaction with a 4.6-star rating across 117 reviews.

Helpwise vs Respond.io vs ZoomInfo Chat — at a glance

FeatureHelpwiseRespond.ioZoomInfo Chat
Rating4.6 / 54.6 / 5
Reviews140117
Starting price$83.25 /Month$29 /MonthContact for pricing
Free trial Yes No No
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryLive Chat SoftwareLive Chat SoftwareLive Chat Software
Integrations1+ apps
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud
APIAvailableAvailable
Support modesOnlineOnlineBusiness Hours, Online
CertificationsGDPRSOC 2
Data residencyGlobalGlobalUS

Key differences between Helpwise and Respond.io

  • Pricing: Helpwise starts at $83.25 /Month, while Respond.io starts at $29 /Month.
  • Free trial: Helpwise offers a free trial; Respond.io does not.
  • User satisfaction: Respond.io scores higher with a 4.6-star average.
  • Deployment: Helpwise supports SaaS/Web/Cloud; Respond.io supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Helpwise vs Respond.io vs ZoomInfo Chat — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Helpwise - Live Chat Software
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Respond.io - Live Chat Software
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Helpwise, Respond.io vs ZoomInfo Chat: Biggest differences

Start here before you go deeper into features.

Helpwise

Best for

Large Enterprises, Medium Business, Small Business

Respond.io

Best for

Large Enterprises, Medium Business, Small Business

ZoomInfo Chat

Best for

Large Enterprises, Medium Business, Small Business

Helpwise typically suits Large Enterprises and Medium Business. Respond.io tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Helpwise is a comprehensive business productivity software enabling organizations to effectively respond to customer queries in a timely manner. Easily collaborate with your remote ... Read More about Helpwise

Introducing Respond.io, a comprehensive business messaging platform designed for modern companies. It streamlines communication by integrating all channels into one convenient platform. ... Read More about Respond.io

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat

Entry Level Pricing

  • Starts from $83.25 , Billed Yearly
  • Starts from $29
  • Not Available

Free Trial Availability

  • Free Trial available
  • No free trial
  • No free trial

SpotScore

What's this? ↗

8.7/10

9.0/10

8.2/10

User Ratings

Based on verified Spotsaas reviews

4.57

(140)

4.62

(117)
Get pricing help
Get pricing help

Software Demo

Demo

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How do Helpwise, Respond.io and ZoomInfo Chat Compare on Features?

Total Features

8 Features

7 Features

7 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare Helpwise, Respond.io and ZoomInfo Chat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $83.25 , Billed Yearly
        • $29
        • Not Available

        Pricing Plans

        • Free Forever

          • 1 Shared Mailbox

          • 5 Team Members

          • 1 Integration

          Show more +

        • Standard

          • 2 Shared Mailboxes (Add More: $49 per mailbox per month)

          • Unlimited Team Members

          • Standard Integrations

          Show more +

        • Premium

          • Unlimited shared mailbox

          • Unlimited team members

          • All integrations

        • Not Available
        • Not Available

        Pricing Page

        Helpwise pricing
        Respond.io pricing
        ZoomInfo Chat pricing

        Helpwise, Respond.io vs ZoomInfo Chat: Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        Helpwise, Respond.io vs ZoomInfo Chat Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        HIPAA

        ✗ No
        ✗ No

        GDPR

        ✓ Yes

        Single Sign-On (SSO)

        ✓ Yes

        Multi-Factor Auth (MFA)

        ✓ Yes

        Data Encryption

        ✓ Yes

        Data Residency

        🌐 Global
        🌐 Global

        Helpwise vs Respond.io User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        Rating Distribution

        128

        34

        8

        0

        0

        125

        14

        2

        2

        4

        No reviews available for this product

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is very strong across 170 reviews, with consistently positive feedback.

        What buyers like

        • Shared inbox functionality
        • Multi-channel support
        • Collaboration tools

        Common complaints

        • Learning curve for new users
        • Limited integrations
        • Can be overwhelming for small teams

        Buyer sentiment

        Buyer sentiment is very strong across 147 reviews, with consistently positive feedback.

        What buyers like

        • Great customer support and follow-up service across all platforms.
        • Multichannel customer service platform, excellent for organizing and providing customer service.
        • Easy access and quick results, especially effective with WhatsApp integration.

        Common complaints

        • Limited workspaces available, affecting scalability for some users.
        • Some users find the platform pricey, though discounts are offered.
        • Limited features for advanced customizations, like WhatsApp QR code.

        What buyers like

        • AI-driven experiences
        • Seamless prospect routing
        • Instant alerts

        Common complaints

        • May require technical setup
        • Limited offline capabilities
        • Not ideal for small teams

        Pros and Cons

        • Facilitates team collaboration through shared inboxes.

        • Supports multiple communication channels for customer queries.

        • Real-time monitoring enhances response efficiency.

        • May have a steep learning curve for new users.

        • Limited third-party integrations could hinder functionality.

        • Integrates multiple channels for seamless communication.

        • Enables fast ticket resolution and deal closures.

        • Supports team collaboration across departments.

        • New users may face a learning curve.

        • Limited offline capabilities could hinder accessibility.

        • AI capabilities provide personalized interactions with leads.

        • Efficient routing of prospects accelerates sales processes.

        • May require a learning curve for setup.

        • Not suitable for teams with limited resources.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Used Helpwise, Respond.io, or ZoomInfo Chat? Tell buyers what actually differs.

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        Helpwise, Respond.io and ZoomInfo Chat Customers

        Customers

        No Customers information available.

        Accenture

        Accenture

        pwc

        pwc

        Bayer

        Bayer

        No Customers information available.

        Media and Screenshots

        Screenshots

        Manage your account

        1 Screenshots

        Dashboard

        8 Screenshots

        Videos

        video-0

        2 Videos

        video-0

        2 Videos

        Alternatives to Helpwise, Respond.io, ZoomInfo Chat

        Expand your comparison

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        Search by product name to compare pricing, fit, and buyer feedback in one view.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Helpwise or Respond.io?
        Respond.io edges out the other on user ratings (4.6 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Helpwise and Respond.io offer a free trial?
        Helpwise offers a free trial. Respond.io does not.
        What is the starting price of Helpwise vs Respond.io?
        Helpwise starts at $83.25 /Month. Respond.io starts at $29 /Month.
        What are the top alternatives to Helpwise?
        Top alternatives to Helpwise include ZoomInfo Chat, Giosg, Provide Support, Formilla.com, LiveChat.
        What are the top alternatives to Respond.io?
        Top alternatives to Respond.io include ZoomInfo Chat, Userlike, WebGreeter, Comm100 Live Chat, RumbleTalk.