9.5
SpotScore
Top 10 Freshchat Alternatives 2026
Upgrade your customer service with intelligent messaging.
Main Features
- Agent Scheduling
- Co-Browsing
- Knowledge Database
- Offline Form
Pricing
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Free Trial available
Freshchat is a Live Chat Software platform with a user rating of 4.5★ based on 544 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Live Chat Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Freshchat vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Freshchat Current | Live Chat Software | $15 | 4.5 ★ | ✓ Yes |
 ZoomInfo Chat | Live Chat Software | Custom pricing | No reviews | ✗ No |
 Chaport | Live Chat Software | $15 | 4.8 ★ | ✓ Yes |
 Freshdesk Messaging (Formerly Freshchat) | Live Chat Software | $19 | 4.5 ★ | ✓ Yes |
 SnapEngage | Live Chat Software | $16 | 4.4 ★ | ✓ Yes |
 Lime Talk | Live Chat Software | $6 | 4.8 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Freshchat alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
8.2
SpotScore
ZoomInfo Chat
RECOMMENDED
Transform your website chats into valuable connections.
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What is ZoomInfo Chat?
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...
Read moreCommon Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
ZoomInfo Chat offers custom pricing plan
8.9
SpotScore
Chaport — from $15 · 4.82★
Effortless customer communication, even when offline.
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What is Chaport?
Chaport, the ultimate multi-channel live chat and chatbot software, simplifies customer communication through its intuitive chat interface. By adding a chat button on your website, you can effortlessly respond to queries, boost sales, and remain connected even when offline through email ...
Read moreWhat reviewers like about Chaport
- Ease of use and interface, making it simple for both novice and experienced users.
- Affordable pricing with various plans, including a free option, suitable for businesses of all sizes.
- Rich feature set, including chatbots, analytics, CRM integrations, and reliable service, enhancing customer support capabilities.
Where Chaport falls short
- Limited customization options may restrict tailoring the platform to specific needs.
- Occasional technical glitches and limited advanced reporting features.
- Comparatively higher pricing than some competitors and limited integration options.
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 5 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
9.3
SpotScore
Freshdesk Messaging (Formerly Freshchat) — from $19 · 4.49★
Effortless customer service for the digital world.
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What is Freshdesk Messaging (Formerly Freshchat)?
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat capabilities and a variety of messaging channels. With Smarter ...
Read moreWhat reviewers like about Freshdesk Messaging (Formerly Freshchat)
- Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
- Integrated with CRM for customer interaction tracking and relationship management.
- Combines live chat with AI bot support and self-service options for scalable support.
Where Freshdesk Messaging (Formerly Freshchat) falls short
- Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
- Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 5 more
Unique Features
No unique features
Pricing
Free Trial available, Try Now
Starts from $19/agent/month when yearly, also offers free forever plan
Spotsaas Buyer Intelligence
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9.3
SpotScore
SnapEngage — from $16 · 4.4★
Streamline customer engagement & boost sales with SnapEngage.
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What is SnapEngage?
SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...
Read moreWhat reviewers like about SnapEngage
- Easy to use with proactive chat for engaging customers and boosting revenue.
- Detailed reports provide insights on visitor behavior and easy integration with Salesforce.
- Customizable features for forms and pages, aiding communication with customers.
Where SnapEngage falls short
- Issues with system integrations and outdated design can affect user experience.
- Limits on chat disconnect time can be restrictive for ongoing conversations.
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 5 more
Unique Features
-
Call Me Option
Pricing
Free Trial available
Starts from $16/User/Month
8.5
SpotScore
Lime Talk — from $6 · 4.83★
Transform visitors into customers with Lime Talk.
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What is Lime Talk?
Lime Talk is a cutting-edge Chat Application that enables businesses to engage with their website visitors. With this dynamic software, you can effectively turn your visitors into valuable customers. The advanced platform allows you to monitor and analyze customer interest, quickly respond to ...
Read moreWhat reviewers like about Lime Talk
- Visitor monitoring
- Multi-language support
- Google Analytics integration
Where Lime Talk falls short
- Limited advanced features
- May require setup time
- Not suitable for high-volume chats
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $6/Month
9.0
SpotScore
Pure Chat — from $39 · 4.33★
Connect with visitors and customers seamlessly.
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What is Pure Chat?
Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is automatically saved, making it easier for your agents to follow up with visitors or customers. Save time by ...
Read moreWhat reviewers like about Pure Chat
- Integrates with Zoho, MailChimp, and HubSpot.
- Customizable widgets provide detailed customer interaction history.
- Customizable settings and fair pricing.
Where Pure Chat falls short
- Lack of Desktop App can lead to tab management issues and increased browser tabs.
- Inactivity logout feature can disrupt continuous monitoring and prompt response.
- Unresponsiveness of support team can be a hindrance during troubleshooting, requiring persistent follow-ups.
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $39/User/Month when Billed Yearly
9.6
SpotScore
JivoChat — from $13 · 3.93★
Connect and convert with JivoChat.
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What is JivoChat?
JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...
Read moreWhat reviewers like about JivoChat
- Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.
- Provides cost-effective solutions for establishing customer relations and increasing sales rates efficiently.
- Offers modern interface design, simple setup, and customization options, enhancing the user experience.
Where JivoChat falls short
- Poor customer support with delayed responses and unresolved issues, impacting user satisfaction and experience.
- Lack of advanced features like voicemail, limited integration with major platforms, and potential concerns about security and fraudulent activities associated with the product.
Common Features
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Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 5 more
Unique Features
-
Call Me Option
Pricing
Free Trial available
Starts from $13/User/Month when Billed Yearly, also offers free forever plan
9.2
SpotScore
Giosg — 4.64★
Boost conversions and delight customers with Giosg.
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What is Giosg?
Giosg is a live chat platform with AI-powered lead identification tools that connect sales, marketing, and customer support teams across a single customer journey. It personalizes visitor interactions, helps teams focus on warm leads, and tracks metrics like customer lifetime value (CLV) and ...
Read moreWhat reviewers like about Giosg
- Easy to deploy and use, with simple modification and creation of bots.
- Exceptional customer support providing efficient assistance.
- Building integrations is easy and fast, with customization options.
Where Giosg falls short
- Complexity for newcomers without proper support when utilizing the richness of features and customizations.
- Limited selection in the Marketplace for additional apps and connectors, which restricts advanced functionalities.
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 5 more
Unique Features
-
Video Chat
-
Call Me Option
Pricing
Free Trial available
Giosg offers custom pricing plan
9.3
SpotScore
Provide Support — from $8.25 · 4.6★
Enhance customer support with effortless live chat.
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What is Provide Support?
"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...
Read moreWhat reviewers like about Provide Support
- Reliable and stable with minimal downtime, in use for years without major issues.
- Manages chat support for multiple websites from a single platform.
- Both agents and customers can navigate the tool without guidance.
Where Provide Support falls short
- Lack of extensive instructions for new users may lead to confusion during initial setup or operation.
- Limited reporting tools compared to other chat applications, impacting detailed performance analysis and insights.
- Marketplace may have a limited selection of additional apps and connectors, restricting advanced functionalities.
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
-
Call Me Option
Pricing
Free Trial available
Starts from $8.25/Month when Billed Yearly, also offers free forever plan
8.6
SpotScore
RumbleTalk — from $25 · 5★
Unite and Engage Your Online Community!
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What is RumbleTalk?
RumbleTalk is a revolutionary Group Chat Room Solution with over 600,000 users. Leveraging webRTC technology, members can easily host virtual meetings with audio and video-enabled conversations. It takes just a minute to set up a new chat room on your website without any coding or technical ...
Read moreWhat reviewers like about RumbleTalk
- Easy setup
- Customizable chat rooms
- Audio and video support
Where RumbleTalk falls short
- Limited features compared to full platforms
- May require technical knowledge for customization
- Not suitable for all business types
Common Features
-
Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
-
Video Chat
Pricing
Starts from $25/Month, also offers free forever plan
Freshchat vs its closest competitors
Freshchat competes with 10 other live chat software tools tracked on Spotsaas. The closest by feature overlap are ZoomInfo Chat, Chaport and Freshdesk Messaging (Formerly Freshchat). Each is compared against Freshchat on rating, pricing and feature coverage below.
Tools similar to Freshchat
Searches for "sites like Freshchat" and "apps like Freshchat" land on the same set of options as "Freshchat alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
Why each Freshchat alternative is here
Ease of use and interface, making it simple for both novice and experienced users.
Watch for: Limited customization options may restrict tailoring the platform to specific needs.
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Watch for: Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Easy to use with proactive chat for engaging customers and boosting revenue.
Watch for: Issues with system integrations and outdated design can affect user experience.
Integrates with Zoho, MailChimp, and HubSpot.
Watch for: Lack of Desktop App can lead to tab management issues and increased browser tabs.
Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.
Watch for: Poor customer support with delayed responses and unresolved issues, impacting user satisfaction and experience.
Easy to deploy and use, with simple modification and creation of bots.
Watch for: Complexity for newcomers without proper support when utilizing the richness of features and customizations.
Reliable and stable with minimal downtime, in use for years without major issues.
Watch for: Lack of extensive instructions for new users may lead to confusion during initial setup or operation.
Easy setup
Watch for: Limited features compared to full platforms
Why teams look for a Freshchat alternative
Teams usually start looking for a Freshchat alternative for a few concrete reasons:
- Occasional glitches may disrupt the system flow.
- Limited marketplace for additional apps and connectors.
- Some users find the interface buggy and slow to refresh.
How to pick the right Freshchat replacement
On price, ratings, and standout strengths, the 10 alternatives compare like this: 9 offer a free tier; and RumbleTalk is the highest rated at 5★ across 2 reviews.
How we score these.
Which Freshchat Alternative Is Right for You?
- If you need a free or low-cost option: Chaport — offers a free plan or trial suitable for small teams.
- If user satisfaction is your top priority: RumbleTalk — holds the highest user rating (5.0★) among Freshchat alternatives.
- If you want a mid-range option: Pure Chat — sits in the middle of the list by rating and may fit teams with mixed requirements.
Free switching kit
Switching from Freshchat? Get the migration checklist
A step-by-step live chat software migration checklist so you can move off Freshchat without losing data or momentum.
- Pre-switch data & access audit
- Migration timeline and owners
- Go-live cutover checklist
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
The top-rated alternatives to Freshchat for Live Chat Software are RumbleTalk (5.0★), Lime Talk (4.8★), Chaport (4.8★). Compare all 10 alternatives side-by-side above.
When evaluating alternatives to Freshchat, prioritize: Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form, transparent pricing, free trial availability, and integrations with tools you already use. Use the filters above to compare by feature, budget, and team size.
For small businesses, the best Live Chat Software tools are Intercom, LiveChat, LiveAgent. Look for affordable per-seat pricing, quick setup (under 1 day), no long-term contracts, and strong onboarding support to reduce time-to-value.
Freshchat starts from $15 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.
Migration difficulty depends on how deeply Freshchat is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.
Freshchat has a rating of 4.5. 6 alternatives — including Chaport and Freshdesk Messaging (Formerly Freshchat) — rate higher. The right choice depends on your workflow, team size, and budget.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].