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9 Best Freshchat Alternatives in 2026 — Free Options Included

Explore 9 alternatives to Freshchat — vetted by our editors with real user reviews, pricing, and feature comparisons.

A side-by-side look at 9 free Freshchat alternatives

Quick answer

For a quick answer, the leading Freshchat alternatives are JivoChat, Freshdesk Messaging (Formerly Freshchat) and SnapEngage. JivoChat ranks highest with a SpotScore of 9.6 and a 3.93★ rating. The table below lines up all 9 on score, rating, and price.

Plenty of solid Freshchat free alternatives exist once you know where to look. These 9 live chat software tools are the strongest, ranked by SpotScore, which weighs verified user satisfaction against market presence, plus ratings and pricing. Editors vet each one. Compare them in the table, then read the full detail below.

ProductSpotScoreRatingPricingBest for
JivoChatConnect and convert with JivoChat.9.6★★★★☆ 3.93(92)Freefrom $13 /User/Monthteams of all sizes
Freshdesk Messaging (Formerly Freshchat)Effortless customer service for the digital world.9.3★★★★☆ 4.49(630)Freefrom $19 /agent/monthteams of all sizes
SnapEngageStreamline customer engagement & boost sales with SnapEngage.9.3★★★★☆ 4.4(138)Freefrom $16 /User/Monthteams of all sizes
Provide SupportEnhance customer support with effortless live chat.9.3★★★★★ 4.6(53)Freefrom $8.25/moteams of all sizes
GiosgBoost conversions and delight customers with Giosg.9.2★★★★★ 4.64(11)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
Pure ChatConnect with visitors and customers seamlessly.9★★★★☆ 4.33(225)Freefrom $39 /User/Monthteams of all sizes
ChaportEffortless customer communication, even when offline.8.9★★★★★ 4.82(17)Freefrom $15 /User/Monthsmall & mid-size businesses
Lime TalkTransform visitors into customers with Lime Talk.8.5★★★★★ 4.83(3)Freefrom $6/moteams of all sizes
TruChatBoost customer engagement with conversational chatbots.8.3★★★★★ 5(1)Freefrom $30/mosmall & mid-size businesses

9.6

SpotScore

JivoChat - Live Chat Software

JivoChat

Connect and convert with JivoChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.9

92 verified reviews

Add to compare

What is JivoChat?

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...

Read more about JivoChat
Free Trial

9.3

SpotScore

Freshdesk Messaging (Formerly Freshchat) - Live Chat Software

Freshdesk Messaging (Formerly Freshchat)

Effortless customer service for the digital world.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

630 verified reviews

Add to compare

What is Freshdesk Messaging (Formerly Freshchat)?

Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat capabilities and a variety of messaging channels. With Smarter ...

Read more about Freshdesk Messaging (Formerly Freshchat)
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9.3

SpotScore

SnapEngage - Live Chat Software

SnapEngage

Streamline customer engagement & boost sales with SnapEngage.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

138 verified reviews

Add to compare

What is SnapEngage?

SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...

Read more about SnapEngage
Free Trial·

SnapEngage offers custom pricing plan

9.3

SpotScore

Provide Support - Live Chat Software

Provide Support

Enhance customer support with effortless live chat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

53 verified reviews

Add to compare

What is Provide Support?

"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...

Read more about Provide Support
Free Trial

9.2

SpotScore

Giosg - Live Chat Software

Giosg

Boost conversions and delight customers with Giosg.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

11 verified reviews

Add to compare

What is Giosg?

Giosg is a live chat platform with AI-powered lead identification tools that connect sales, marketing, and customer support teams across a single customer journey. It personalizes visitor interactions, helps teams focus on warm leads, and tracks metrics like customer lifetime value (CLV) and ...

Read more about Giosg
Free Trial·

Giosg offers custom pricing plan

9.0

SpotScore

Pure Chat - Live Chat Software

Pure Chat

Connect with visitors and customers seamlessly.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

225 verified reviews

Add to compare

What is Pure Chat?

Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is automatically saved, making it easier for your agents to follow up with visitors or customers. Save time by ...

Read more about Pure Chat
Free Trial

8.9

SpotScore

Chaport - Live Chat Software

Chaport

Effortless customer communication, even when offline.

Best for: SMB teams · Mid-market

Start Free Trial

4.8

17 verified reviews

Add to compare

What is Chaport?

Chaport, the ultimate multi-channel live chat and chatbot software, simplifies customer communication through its intuitive chat interface. By adding a chat button on your website, you can effortlessly respond to queries, boost sales, and remain connected even when offline through email ...

Read more about Chaport
Free Trial·

Chaport offers custom pricing plan

8.5

SpotScore

Lime Talk - Live Chat Software

Lime Talk

Transform visitors into customers with Lime Talk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.8

3 verified reviews

Add to compare

What is Lime Talk?

Lime Talk is a cutting-edge Chat Application that enables businesses to engage with their website visitors. With this dynamic software, you can effectively turn your visitors into valuable customers. The advanced platform allows you to monitor and analyze customer interest, quickly respond to ...

Read more about Lime Talk
Free Trial

8.3

SpotScore

TruChat - Live Chat Software

TruChat

Boost customer engagement with conversational chatbots.

Best for: SMB teams · Mid-market

Start Free Trial

5.0

1 verified reviews

Add to compare

What is TruChat?

TruChat is a top-notch chatbot and live chat software, designed to enhance customer engagement. Powered by cutting-edge Natural Language Processing technology, it enables effortless creation of multichannel conversational marketing chatbots suitable for various industries. Its all-in-one ...

Read more about TruChat
Free Trial

Freshchat vs its closest competitors

Freshchat competes with 9 other live chat software tools tracked on Spotsaas. The closest by feature overlap are JivoChat, Freshdesk Messaging (Formerly Freshchat) and SnapEngage. Each is compared against Freshchat on rating, pricing and feature coverage below.

Tools similar to Freshchat

Searches for "sites like Freshchat" and "apps like Freshchat" land on the same set of options as "Freshchat alternatives" — the 9 options below cover both, whether you want a like-for-like replacement or something lighter.

Why each Freshchat alternative is here

JivoChat9.6Best for teams of all sizes

Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.

Watch for: Poor customer support with delayed responses and unresolved issues, impacting user satisfaction and experience.

Freshdesk Messaging (Formerly Freshchat)9.3Best for teams of all sizes

Easy to use interface, allowing for convenient access and navigation, even for non-technical users.

Watch for: Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.

SnapEngage9.3Best for teams of all sizes

Easy to use with proactive chat for engaging customers and boosting revenue.

Watch for: Issues with system integrations and outdated design can affect user experience.

Provide Support9.3Best for teams of all sizes

Reliable and stable with minimal downtime, in use for years without major issues.

Watch for: Lack of extensive instructions for new users may lead to confusion during initial setup or operation.

Giosg9.2Best for teams of all sizes

Easy to deploy and use, with simple modification and creation of bots.

Watch for: Complexity for newcomers without proper support when utilizing the richness of features and customizations.

Pure Chat9Best for teams of all sizes

Integrates with Zoho, MailChimp, and HubSpot.

Watch for: Lack of Desktop App can lead to tab management issues and increased browser tabs.

Chaport8.9Best for small & mid-size businesses

Ease of use and interface, making it simple for both novice and experienced users.

Watch for: Limited customization options may restrict tailoring the platform to specific needs.

Lime Talk8.5Best for teams of all sizes

Visitor monitoring

Watch for: Limited advanced features

TruChat8.3Best for small & mid-size businesses

Natural Language Processing

Watch for: Limited analytics features

Why teams look for a Freshchat alternative

Teams usually start looking for a Freshchat alternative for a few concrete reasons:

  • Occasional glitches may disrupt the system flow.
  • Limited marketplace for additional apps and connectors.
  • Some users find the interface buggy and slow to refresh.

How to pick the right Freshchat replacement

On price, ratings, and standout strengths, the 9 free alternatives compare like this: 9 offer a free tier; paid plans run $6–$39, with Lime Talk the cheapest entry point; and TruChat is the highest rated at 5★ across 1 reviews.

How we score these.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Freshchat are TruChat (5.0★), Lime Talk (4.8★), Chaport (4.8★). Compare all 9 alternatives side-by-side above.

When evaluating alternatives to Freshchat, prioritize: Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Freshchat starts from $15 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Freshchat is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Finding the right Freshchat alternative for your team

  • On a budget / just exploring: start with a free tier — JivoChat, Freshdesk Messaging (Formerly Freshchat) and SnapEngage let you evaluate without paying upfront.
  • If real-user ratings matter most: TruChat has the strongest star rating (5★) among the options with verified reviews.
  • Want the safest pick: JivoChat has the highest Spotsaas Score (9.6) in this list — a strong default if you're unsure.

Planning your switch from Freshchat

Leaving Freshchat is mostly about avoiding surprises. Export your data, check the new tool can import it, and confirm feature parity for what you actually use. Run a pilot before the full switch, and keep your Freshchat account open until migration wraps. The free tiers above let you trial without spending.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].