FeedbackLink vs SmileBack Comparison
FeedbackLink
Starting at $15 /Month
- Free Trial
- Large Enterprises
- Medium Business
FeedbackLink is a basic NPS survey tool for small and mid-sized organizations that need to measure customer loyalty scores without a complex feedback platform. It collects Net Promoter Score data and surfaces satisfactio…
SmileBack
Starting at $83 /Month
- Free Trial
- Large Enterprises
- Medium Business
SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with advanced analytics and interactive…
SmileBack leads on user satisfaction with a 4.9-star rating across 30 reviews.
FeedbackLink vs SmileBack — at a glance
| Feature | FeedbackLink | SmileBack |
|---|---|---|
| Rating | — | 4.9 / 5 |
| Reviews | — | 30 |
| Starting price | $15 /Month | $83 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — |
| Support modes | Online | Online |
| Certifications | — | GDPR |
| Data residency | US | US |
Key differences between FeedbackLink and SmileBack
- Pricing: FeedbackLink starts at $15 /Month, while SmileBack starts at $83 /Month.
- Deployment: FeedbackLink supports SaaS/Web/Cloud; SmileBack supports SaaS/Web/Cloud.
FeedbackLink vs SmileBack — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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FeedbackLink vs SmileBack: Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing simple, quick NPS feedback collection.
- You want an easy, low-complexity tool to capture NPS data rapidly.
- Your team focuses on basic customer loyalty insights without advanced analytics.
- You prefer a straightforward survey process without extensive customization needs.
- Your company requires highly customizable survey workflows for complex feedback strategies.
- You need deep integration with CRM and analytics platforms for enterprise-level insights.
Best for simple, real-time customer satisfaction feedback in small to medium businesses.
- You need an easy-to-use platform that boosts customer response rates with clickable face feedback.
- You want quick setup and intuitive dashboards for immediate insights without complex configuration.
- Your focus is on customer support or service teams collecting ticket feedback and monitoring satisfaction.
- Your organization requires advanced survey customization beyond basic feedback options.
- You need extensive integrations with other enterprise software tools for complex workflows.
FeedbackLink: Best for small to medium businesses needing simple, quick NPS feedback collection. SmileBack: Best for simple, real-time customer satisfaction feedback in small to medium businesses.
Description | FeedbackLink is a basic NPS survey tool for small and mid-sized organizations that need to measure customer loyalty scores without a complex feedback platform. It collects Net Promoter ... Read More about FeedbackLink | SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More about SmileBack |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 8.5/10 | 8.9/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do FeedbackLink and SmileBack Compare on Features?
Total Features | 15 Features | 16 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare FeedbackLink and SmileBack on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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FeedbackLink vs SmileBack: Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
FeedbackLink vs SmileBack Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | ✗ No |
|---|---|---|
GDPR | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
FeedbackLink User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate FeedbackLink for its simplicity and ease of use in capturing NPS data but note limitations in customization and analytics. What buyers like
Common complaints
| Buyer sentiment Users highly appreciate SmileBack’s ease of use and effective real-time feedback collection, though some desire more advanced customization and integrations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Videos |  1 Videos |  3 Videos |
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Top Alternatives to FeedbackLink and SmileBack in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, FeedbackLink or SmileBack?
- SmileBack edges out the other on user ratings (4.9 vs -1.0). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do FeedbackLink and SmileBack offer a free trial?
- Yes, both FeedbackLink and SmileBack offer a free trial.
- What is the starting price of FeedbackLink vs SmileBack?
- FeedbackLink starts at $15 /Month. SmileBack starts at $83 /Month.
- What are the top alternatives to FeedbackLink?
- Top alternatives to FeedbackLink include SmileBack, Emojics, YesInsights, Promoter Ninja, GrowthScore.
- What are the top alternatives to SmileBack?
- Top alternatives to SmileBack include Emojics, YesInsights, SatisMeter, Promoter Ninja, Customer.guru.