eNPS vs ProProfs Survey Maker vs Zonka Feedback Comparison
eNPS
Starting at $29 /Month
- Free Trial
- Individuals
- Medium Business
NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100…
ProProfs Survey Maker
Starting at $7 /Month
- Free Trial
- Large Enterprises
- Medium Business
ProProfs is a leader in delivering enterprise-wide self-service solutions to make customer interactions easy, fast, and memorable. This Survey maker tool is a proven user experience for userr surveys, polls or questionna…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…
eNPS leads on user satisfaction with a 4.5-star rating across 4 reviews.
SpotSaaS Analysis
eNPSProProfs Survey MakerZonka Feedback
The core difference lies in eNPS focusing on real-time NPS feedback management for straightforward customer insights, while ProProfs Survey Maker emphasizes customizable and multi-lingual survey capabilities. Ideal buyers for eNPS are small to medium businesses seeking simple feedback solutions, whereas ProProfs Survey Maker is best for those needing extensive branding and personalization in their surveys.
- Best for SMBs needing simple, real-time NPS management - Suitable for companies with 1-500 employees - Ideal for customer service or success teams - Easy-to-use survey-based feedback collection - Price: $29 - Focus on straightforward NPS scoring
- Best for customizable, multi-lingual surveys - Suitable for small to medium businesses - Extensive branding and personalization options - Optimized for various devices - Price: $7 - Ideal for teams needing multi-lingual support
eNPS vs ProProfs Survey Maker vs Zonka Feedback — at a glance
| Feature | eNPS | ProProfs Survey Maker | Zonka Feedback |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.4 / 5 | 4.7 / 5 |
| Reviews | 4 | 54 | 130 |
| Starting price | $29 /Month | $7 /Month | $24 /Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Individuals, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — | Available |
| Support modes | Online | Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | GDPR | GDPR |
| Data residency | US | US | Global |
Key differences between eNPS and ProProfs Survey Maker
- Pricing: eNPS starts at $29 /Month, while ProProfs Survey Maker starts at $7 /Month.
- Target audience: eNPS is built for Individuals and Medium Business, while ProProfs Survey Maker targets Large Enterprises and Medium Business.
- User satisfaction: eNPS scores higher with a 4.5-star average.
- Deployment: eNPS supports SaaS/Web/Cloud; ProProfs Survey Maker supports SaaS/Web/Cloud.
Compare eNPS vs ProProfs Survey Maker vs Zonka Feedback — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for SMBs needing simple, real-time NPS customer feedback management.
- You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.
- Your customer service or success teams want easy-to-use, survey-based feedback collection.
- You need real-time customer rankings from -100 to +100 for quick sentiment insights.
- You require advanced analytics or detailed customer feedback beyond basic NPS scoring.
- You are a large enterprise needing complex integrations and scalable, enterprise-grade features.
Best for customizable, multi-lingual surveys in small to medium businesses.
- You need extensive branding and personalization options for surveys.
- Your team requires multi-lingual support optimized for various devices.
- You want an intuitive, user-friendly interface for easy survey creation.
- Your organization depends on extensive third-party software integrations.
- You require advanced, stable mobile survey management features.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
eNPS: Best for SMBs needing simple, real-time NPS customer feedback management. ProProfs Survey Maker: Best for customizable, multi-lingual surveys in small to medium businesses.
Description | NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking ... Read More about eNPS | ProProfs is a leader in delivering enterprise-wide self-service solutions to make customer interactions easy, fast, and memorable. This Survey maker tool is a proven user experience for ... Read More about ProProfs Survey Maker | NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback |
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Spotsaas ScoreWhat's this? ↗ | 8.2/10 | Not Available | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  eNPS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do eNPS, ProProfs Survey Maker and Zonka Feedback Compare on Features?
Total Features | 11 Features | 0 Features | 28 Features |
|---|---|---|---|
Unique Features | No unique features | No features | No unique features |
Get Quote | Get Quote |
Compare eNPS, ProProfs Survey Maker and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | — |
Data Encryption | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
eNPS vs ProProfs Survey Maker User Reviews & Rating Comparison
User Ratings | 4.5 (based on 4 reviews) | ||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the straightforward NPS scoring and ease of use, though the small number of reviews limits confidence. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate the tool's customization and ease of use but note issues with integrations and mobile usability. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. | No Customers information available. |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots |  1 Screenshots |  1 Screenshots |
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Videos | No videos available. |  2 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eNPS or ProProfs Survey Maker?
- eNPS edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do eNPS and ProProfs Survey Maker offer a free trial?
- Yes, both eNPS and ProProfs Survey Maker offer a free trial.
- What is the starting price of eNPS vs ProProfs Survey Maker?
- eNPS starts at $29 /Month. ProProfs Survey Maker starts at $7 /Month.
- What are the top alternatives to eNPS?
- Top alternatives to eNPS include Zonka Feedback, Retently, FeedbackLink, Promoter Ninja, GrowthScore.
- What are the top alternatives to ProProfs Survey Maker?
- Top alternatives to ProProfs Survey Maker include Zonka Feedback, eSurveysPro, QuestionPro, SurveyNuts, PopSurvey.