Which is better, eNPS or Customer.guru?

eNPS edges out Customer.guru based on user ratings across 4 reviews. That said, the best pick depends on your workflow — Customer.guru may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between eNPS and Customer.guru?

Key differences between eNPS and Customer.guru include pricing (eNPS starts at $29 vs Customer.guru at $50); target audience (eNPS targets Individuals while Customer.guru serves Large Enterprises). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both eNPS and Customer.guru offer a Free trial?

Yes, both eNPS and Customer.guru offer a Free Trial.

Who are the typical users of eNPS?

eNPS is designed for Individuals, Medium Business, Small Business.

Who are the typical users of Customer.guru?

Customer.guru is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of eNPS and Customer.guru?

Pricing for eNPS starts at $29/Month, whereas Customer.guru starts at $50/Month.

What are the best alternatives to eNPS?

Some top alternatives to eNPS include Zonka Feedback, Retently, FeedbackLink, Promoter Ninja, GrowthScore.

What are the best alternatives to Customer.guru?

Some top alternatives to Customer.guru include Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX.

eNPS vs Customer.guru vs Zonka Feedback Comparison

Last updated: May 18, 2026

eNPS

4.5(4 reviews)

Starting at $29 /Month

Free Trial
Individuals
Medium Business

NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100…

View Pricing Read Reviews

Customer.guru

4.4(31 reviews)

Starting at $50 /Month

Free Trial
Large Enterprises
Medium Business

Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for businesses, this application helps th…

View Pricing Read Reviews

Zonka Feedback

4.7(130 reviews)

Starting at $24 /Month

Free Trial
Large Enterprises
Medium Business

NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…

View Pricing Read Reviews

eNPS leads on user satisfaction with a 4.5-star rating across 4 reviews.

SpotSaaS Analysis

eNPSCustomer.guruZonka Feedback

The core difference between eNPS and Customer.guru lies in their pricing and specific focus; eNPS is more budget-friendly at $29, making it ideal for SMBs seeking straightforward NPS management, while Customer.guru, priced at $50, emphasizes quick survey setup and user-friendliness. The ideal buyer for eNPS is a small to medium business focused on real-time feedback, whereas Customer.guru is suited for those prioritizing ease of use and effective tracking of customer satisfaction.

- Best for SMBs needing simple, real-time NPS management - Suitable for companies with 1-500 employees - Focuses on straightforward NPS scoring - Ideal for customer service or success teams - Cost-effective at $29 - Easy-to-use survey-based feedback collection

- Best for small to medium businesses - Emphasizes quick, easy survey setup - User-friendly interface for efficient tracking - Focuses on customer satisfaction and product feedback - Priced at $50 - Effective NPS survey management

eNPS vs Customer.guru vs Zonka Feedback — at a glance

Feature	eNPS	Customer.guru	Zonka Feedback
Rating	4.5 / 5	4.4 / 5	4.7 / 5
Reviews	4	31	130
Starting price	$29 /Month	$50 /Month	$24 /Month
Free trial	Yes	Yes	Yes
Free version	No	No	No
Best for	Individuals, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	NPS Software	NPS Software	NPS Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available	Available
Support modes	Online	Online	Business Hours, Online
Certifications	GDPR	GDPR	GDPR
Data residency	US	Global	Global

Key differences between eNPS and Customer.guru

Pricing: eNPS starts at $29 /Month, while Customer.guru starts at $50 /Month.
Target audience: eNPS is built for Individuals and Medium Business, while Customer.guru targets Large Enterprises and Medium Business.
User satisfaction: eNPS scores higher with a 4.5-star average.
Deployment: eNPS supports SaaS/Web/Cloud; Customer.guru supports SaaS/Web/Cloud.

Compare eNPS vs Customer.guru vs Zonka Feedback — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	eNPS Talk to an expert Talk to an expert	Customer.guru (13) Talk to an expert Talk to an expert

Free PDF comparison

Download this eNPS vs Customer.guru vs Zonka Feedback comparison

Get the full side-by-side as a PDF — these picks plus the top NPS Software tools, with verified ratings, pricing and features.

Side-by-side on pricing, features & ratings
Plus the category top 10, scored & ranked
Emailed to you — no on-screen download

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

eNPS

Best for SMBs needing simple, real-time NPS customer feedback management.

Choose if

You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.
Your customer service or success teams want easy-to-use, survey-based feedback collection.
You need real-time customer rankings from -100 to +100 for quick sentiment insights.

Consider alternatives if

You require advanced analytics or detailed customer feedback beyond basic NPS scoring.
You are a large enterprise needing complex integrations and scalable, enterprise-grade features.

Customer.guru

Best for small to medium businesses needing simple, effective NPS surveys.

Choose if

You want quick, easy survey setup with a user-friendly interface.
You need to track customer satisfaction and product feedback efficiently.
You prefer cost-effective NPS surveys integrated seamlessly into email campaigns.

Consider alternatives if

Your enterprise requires extensive survey customization and complex integrations.
You need advanced customer outreach beyond basic survey distribution.

Zonka Feedback

Best for customizable, easy-to-use NPS surveys with strong offline capabilities.

Choose if

You need flexible survey building with templates and advanced logic.
Your team requires robust offline survey tools for data collection.
You want strong API integration to customize data workflows.

Consider alternatives if

You require advanced AI-driven analytics for deep survey insights.
You need comprehensive export options, especially full feedback PDFs.

eNPS: Best for SMBs needing simple, real-time NPS customer feedback management. Customer.guru: Best for small to medium businesses needing simple, effective NPS surveys.

Description	NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking ... Read More about eNPS	Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for ... Read More about Customer.guru	NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback
Entry Level Pricing	Starts from $29	Starts from $50	Starts from $24 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial	Get Free Trial
Spotsaas Score What's this? ↗	8.2/10	9.1/10	9.8/10
User Ratings Based on verified Spotsaas reviews	4.5 (4)	4.4 (31)	4.7 (130)
Best Company Size	1-50 employees51-500 employees	Small BusinessMedium Business	Small BusinessMedium Business
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo	eNPS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

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How do eNPS, Customer.guru and Zonka Feedback Compare on Features?

Total Features	11 Features	16 Features	28 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare eNPS, Customer.guru and Zonka Feedback on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$29	$50	$24 , Billed Yearly
Pricing Plans	Not Available	Not Available	Essential Get Started Offline and Kiosk Survey : 1 Device Licenses Add Devices : 0 (based upon the devices, the pricing varies) Add Devices : 0 (based upon the devices, the pricing varies) 1,000 Online Responses Show more + Professional Get Started Offline and Kiosk Survey : 4 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies) Add Devices : 0 (based upon the devices, the pricing varies) Unlimited Online Responses Show more + Growth Get Started Offline and Kiosk Survey : 10 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies) Add Devices : 0 (based upon the devices, the pricing varies) Unlimited Online Responses Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

HIPAA	✗ No	✗ No
GDPR	✓ Yes	✓ Yes
Single Sign-On (SSO)	—	—
Data Encryption	—	✓ Yes
Data Residency	🇺🇸 US	🌐 Global

eNPS vs Customer.guru User Reviews & Rating Comparison

User Ratings	4.5 (based on 4 reviews)	4.4 (based on 31 reviews)	4.7 (based on 130 reviews)
Rating Distribution	0 0 0 0 0	10 3 0 0 0	47 1 0 0 0
Spotsaas Editor’s POV generated by AI	Buyer sentiment Users generally appreciate the straightforward NPS scoring and ease of use, though the small number of reviews limits confidence. What buyers like Ease of use Real-time feedback Clear NPS scoring Common complaints Limited features Lack of pricing clarity	Buyer sentiment Overall positive sentiment highlights ease of use, effective NPS tracking, and good customer support, tempered by some limitations in customization and outreach features. What buyers like Ease of use Effective NPS measurement Customer support Common complaints Limited customization Basic outreach options	Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like Ease of use Customizable surveys Offline survey tools Common complaints Lack of advanced analytics Limited feedback export options
Pros and Cons	Real-time customer ranking from -100 to +100 Simple survey-based feedback collection Effective for small and medium business customer service management Limited advanced features or integrations Small user rating base (only 4 ratings)	Easy and quick survey setup with a simple user interface Effective measurement of customer engagement via NPS Customizable surveys with company branding Limited customization options and marketplace for apps/connectors Feature set may feel overwhelming without sufficient support	Easy to use and clean interface suitable for enterprise products Powerful survey-building features including templates and survey logic Robust API and excellent offline survey tools Lack of application intelligence behind surveys Limitations in downloading all feedback comments in PDF format
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	No Customers information available.	Cisco Samsung IBM	Leroy Merlin SAP BCG

Media and Screenshots

Screenshots	1 Screenshots	No screenshots available.
Videos	No videos available.	3 Videos

Alternatives

Alternatives	Zonka Feedback 4.7 Retently 4.9 FeedbackLink 4.1	Zonka Feedback 4.7 FeedbackLink 4.1 Promoter Ninja 5	Startquestion 4.8 FeedbackLink 4.1 Promoter Ninja 5

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Frequently asked questions

Which is better, eNPS or Customer.guru?: eNPS edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do eNPS and Customer.guru offer a free trial?: Yes, both eNPS and Customer.guru offer a free trial.
What is the starting price of eNPS vs Customer.guru?: eNPS starts at $29 /Month. Customer.guru starts at $50 /Month.
What are the top alternatives to eNPS?: Top alternatives to eNPS include Zonka Feedback, Retently, FeedbackLink, Promoter Ninja, GrowthScore.
What are the top alternatives to Customer.guru?: Top alternatives to Customer.guru include Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX.

eNPS vs Customer.guru vs Zonka Feedback Comparison

eNPS

Customer.guru

Zonka Feedback

eNPS vs Customer.guru vs Zonka Feedback — at a glance

Key differences between eNPS and Customer.guru

Compare eNPS vs Customer.guru vs Zonka Feedback — and walk away knowing which one fits.

eNPS

Customer.guru

Download this eNPS vs Customer.guru vs Zonka Feedback comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do eNPS, Customer.guru and Zonka Feedback Compare on Features?

Compare eNPS, Customer.guru and Zonka Feedback on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

eNPS vs Customer.guru User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Frequently asked questions