eNPS vs GrowthScore vs Zonka Feedback Comparison
eNPS
Starting at $29 /Month
- Free Trial
- Individuals
- Medium Business
NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100…
GrowthScore
Starting at $19 /Month
- Free Trial
- Large Enterprises
- Medium Business
GrowthScore is an NPS and customer feedback platform for CX teams collecting responses across email, web forms, and chat at scale — the platform is designed for companies generating 500 or more monthly submissions. It su…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full feedback workflow from building…
GrowthScore leads on user satisfaction with a 4.2-star rating across 7 reviews.
Spotsaas Analysis
eNPSGrowthScoreZonka Feedback
The core difference lies in the target audience and complexity of features; eNPS is designed for small to medium businesses seeking straightforward feedback management, while GrowthScore caters to mid-to-large teams needing comprehensive insights across multiple channels. Ideal buyers for eNPS are small to medium businesses, whereas GrowthScore is best suited for larger organizations looking for advanced NPS capabilities.
- Best for small to medium businesses - Simple, real-time NPS feedback management - Ideal for teams of 1-500 employees - Easy-to-use survey-based collection - Priced at $29 - Focuses on straightforward NPS scoring
- Best for mid-to-large teams - Multi-channel NPS measurement - Provides actionable customer insights - Ideal for teams of 51+ employees - Priced at $19 - Supports strategic business decision-making
eNPS vs GrowthScore vs Zonka Feedback — at a glance
| Feature | eNPS | GrowthScore | Zonka Feedback |
|---|---|---|---|
| Rating | — | 4.2 / 5 | 5.0 / 5 |
| Reviews | — | 7 | 37 |
| Starting price | $29 /Month | $19 /Month | $24 /Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Individuals, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Online | Online | Business Hours, Online |
| Certifications | GDPR | GDPR | GDPR |
| Data residency | US | US | Global |
Key differences between eNPS and GrowthScore
- Pricing: eNPS starts at $29 /Month, while GrowthScore starts at $19 /Month.
- Target audience: eNPS is built for Individuals and Medium Business, while GrowthScore targets Large Enterprises and Medium Business.
- Deployment: eNPS supports SaaS/Web/Cloud; GrowthScore supports SaaS/Web/Cloud.
Compare eNPS vs GrowthScore vs Zonka Feedback — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for SMBs needing simple, real-time NPS customer feedback management.
- You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.
- Your customer service or success teams want easy-to-use, survey-based feedback collection.
- You need real-time customer rankings from -100 to +100 for quick sentiment insights.
- You require advanced analytics or detailed customer feedback beyond basic NPS scoring.
- You are a large enterprise needing complex integrations and scalable, enterprise-grade features.
Best for mid-to-large teams needing multi-channel NPS and actionable insights.
- You require robust Net Promoter Score measurement across multiple feedback channels.
- Your team needs actionable customer insights to guide strategic business decisions.
- Your company size is medium to large (51+ employees) with complex feedback needs.
- You are a very small business with minimal customer feedback requirements.
- You need a fully self-serve, low-cost NPS tool with transparent pricing upfront.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
eNPS: Best for SMBs needing simple, real-time NPS customer feedback management. GrowthScore: Best for mid-to-large teams needing multi-channel NPS and actionable insights.
Description | NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking ... Read More about eNPS | GrowthScore is an NPS and customer feedback platform for CX teams collecting responses across email, web forms, and chat at scale — the platform is designed for companies generating 500 or ... Read More about GrowthScore | Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full ... Read More about Zonka Feedback |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.2/10 | 8.3/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | 51-500 employees500+ employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  eNPS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us | GrowthScore has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do eNPS, GrowthScore and Zonka Feedback Compare on Features?
Total Features | 11 Features | 12 Features | 28 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare eNPS, GrowthScore and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | — |
Data Encryption | — | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
eNPS vs GrowthScore User Reviews & Rating Comparison
User Ratings | No reviews available for the product | 4.2 (based on 7 reviews) | |
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the straightforward NPS scoring and ease of use, though the small number of reviews limits confidence. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment with appreciation for multi-channel feedback and actionable insights, tempered by concerns about pricing transparency and limited user feedback. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. | No Customers information available. |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots |  1 Screenshots |  3 Screenshots |
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Videos | No videos available. | No videos available. |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eNPS or GrowthScore?
- GrowthScore edges out the other on user ratings (4.2 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do eNPS and GrowthScore offer a free trial?
- Yes, both eNPS and GrowthScore offer a free trial.
- What is the starting price of eNPS vs GrowthScore?
- eNPS starts at $29 /Month. GrowthScore starts at $19 /Month.
- What are the top alternatives to eNPS?
- Top alternatives to eNPS include Zonka Feedback, Retently, FeedbackLink, Promoter Ninja, GrowthScore.
- What are the top alternatives to GrowthScore?
- Top alternatives to GrowthScore include Zonka Feedback, FeedbackLink, SoluCX, UserSpeaks, HockeyStack Surveys.