eNPS vs Trustmary vs Zonka Feedback Comparison
eNPS
Starting at $29 /Month
- Free Trial
- Individuals
- Medium Business
NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100…
Trustmary
Starting at $190 /Month
- Free Trial
- Large Enterprises
- Medium Business
Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social network or even a personal blog. A us…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…
Trustmary leads on user satisfaction with a 4.6-star rating across 43 reviews.
SpotSaaS Analysis
eNPSTrustmaryZonka Feedback
The core difference between eNPS and Trustmary lies in eNPS's focus on straightforward, real-time feedback management for SMBs, while Trustmary offers scalable, automated solutions tailored for e-commerce and social platforms. eNPS is ideal for small to medium businesses looking for simplicity in NPS scoring, whereas Trustmary suits those in the e-commerce sector seeking automation in feedback collection.
- Best for small to medium businesses - Real-time NPS feedback management - Simple and user-friendly interface - Affordable pricing at $29 - Suitable for customer service teams - Ideal for companies with 1-500 employees
- Designed for e-commerce and social platforms - Offers automated NPS feedback collection - Scalable solution for growing businesses - Higher pricing at $190 - Low-complexity tool for ease of use - Best for small to medium-sized online businesses
eNPS vs Trustmary vs Zonka Feedback — at a glance
| Feature | eNPS | Trustmary | Zonka Feedback |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.6 / 5 | 4.7 / 5 |
| Reviews | 4 | 43 | 130 |
| Starting price | $29 /Month | $190 /Month | $24 /Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Individuals, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Online | Online | Business Hours, Online |
| Certifications | GDPR | GDPR | GDPR |
| Data residency | US | US | Global |
Key differences between eNPS and Trustmary
- Pricing: eNPS starts at $29 /Month, while Trustmary starts at $190 /Month.
- Target audience: eNPS is built for Individuals and Medium Business, while Trustmary targets Large Enterprises and Medium Business.
- User satisfaction: Trustmary scores higher with a 4.6-star average.
- Deployment: eNPS supports SaaS/Web/Cloud; Trustmary supports SaaS/Web/Cloud.
Compare eNPS vs Trustmary vs Zonka Feedback — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for SMBs needing simple, real-time NPS customer feedback management.
- You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.
- Your customer service or success teams want easy-to-use, survey-based feedback collection.
- You need real-time customer rankings from -100 to +100 for quick sentiment insights.
- You require advanced analytics or detailed customer feedback beyond basic NPS scoring.
- You are a large enterprise needing complex integrations and scalable, enterprise-grade features.
Best for scalable, automated NPS feedback in e-commerce and social platforms.
- You need a simple, low-complexity tool for automated NPS feedback collection.
- Your business is a small to medium e-commerce, social network, or search engine platform.
- You want trustworthy NPS scores verified via deeplinks and easy HubSpot integration.
- You require advanced widget customization for embedding on your website.
- You need highly visual, customizable, and versatile reporting dashboards.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
eNPS: Best for SMBs needing simple, real-time NPS customer feedback management. Trustmary: Best for scalable, automated NPS feedback in e-commerce and social platforms.
Description | NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking ... Read More about eNPS | Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social ... Read More about Trustmary | NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback |
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Spotsaas ScoreWhat's this? ↗ | 8.2/10 | 9.4/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  eNPS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do eNPS, Trustmary and Zonka Feedback Compare on Features?
Total Features | 11 Features | 27 Features | 28 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare eNPS, Trustmary and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | — |
Data Encryption | — | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
eNPS vs Trustmary User Reviews & Rating Comparison
User Ratings | 4.5 (based on 4 reviews) | ||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the straightforward NPS scoring and ease of use, though the small number of reviews limits confidence. What buyers like
Common complaints
| Buyer sentiment Users generally express satisfaction with Trustmary’s ease of use, automation, and integration, though some desire more advanced features and visual customization. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Destia  Lumon  Happyornot |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
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Videos | No videos available. |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eNPS or Trustmary?
- Trustmary edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do eNPS and Trustmary offer a free trial?
- Yes, both eNPS and Trustmary offer a free trial.
- What is the starting price of eNPS vs Trustmary?
- eNPS starts at $29 /Month. Trustmary starts at $190 /Month.
- What are the top alternatives to eNPS?
- Top alternatives to eNPS include Zonka Feedback, Retently, FeedbackLink, Promoter Ninja, GrowthScore.
- What are the top alternatives to Trustmary?
- Top alternatives to Trustmary include Zonka Feedback, ClearlyRated, FeedbackLink, Promoter Ninja, GrowthScore.