eNPS vs SurveyLab Comparison
eNPS
Starting at $29 /Month
- Free Trial
- Individuals
- Medium Business
NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100…
SurveyLab
Starting at Contact for pricing
- Free Trial
- Freelancers / Consultants
- Large Enterprises
SurveyLab is a survey and NPS platform for market researchers, HR teams, and customer experience managers who need to run ongoing measurement programs across diverse project types. Its drag-and-drop builder supports a wi…
SurveyLab leads on user satisfaction with a 4.8-star rating across 38 reviews.
Spotsaas Analysis
eNPSSurveyLab
The core difference between eNPS and SurveyLab lies in eNPS's focus on real-time NPS management for SMBs, while SurveyLab emphasizes intuitive survey creation with drag-and-drop functionality. eNPS is ideal for small to medium businesses seeking straightforward NPS scoring, whereas SurveyLab suits those looking for versatile survey tools and multi-channel feedback collection.
- Best for SMBs needing simple, real-time NPS management - Suitable for companies with 1-500 employees - Focused on straightforward NPS scoring - Ideal for customer service or success teams - Priced at $29 - Emphasizes easy survey-based feedback collection
- Best for small to medium businesses measuring NPS - Offers intuitive survey creation with drag-and-drop features - Supports multi-channel customer response collection - Ideal for teams valuing quick survey setup - Pricing details not listed - Focuses on broader feedback collection methods
eNPS vs SurveyLab — at a glance
| Feature | eNPS | SurveyLab |
|---|---|---|
| Rating | — | 4.8 / 5 |
| Reviews | — | 38 |
| Starting price | $29 /Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Individuals, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | Business Hours, Online |
| Certifications | GDPR | — |
| Data residency | US | US |
Key differences between eNPS and SurveyLab
- Pricing: eNPS starts at $29 /Month. SurveyLab pricing is not publicly listed.
- Target audience: eNPS is built for Individuals and Medium Business, while SurveyLab targets Freelancers / Consultants and Large Enterprises.
- Deployment: eNPS supports SaaS/Web/Cloud; SurveyLab supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
eNPS vs SurveyLab — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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eNPS vs SurveyLab: Biggest differences
Start here before you go deeper into features.
Best for SMBs needing simple, real-time NPS customer feedback management.
- You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.
- Your customer service or success teams want easy-to-use, survey-based feedback collection.
- You need real-time customer rankings from -100 to +100 for quick sentiment insights.
- You require advanced analytics or detailed customer feedback beyond basic NPS scoring.
- You are a large enterprise needing complex integrations and scalable, enterprise-grade features.
Best for small to medium businesses measuring NPS with simple, intuitive surveys.
- You need quick, easy survey creation with drag-and-drop question types.
- Your team values multi-channel customer response collection for broader feedback.
- You want clear, tailored dashboards focused on NPS and customer satisfaction metrics.
- Your enterprise requires extensive integrations and advanced analytics capabilities.
- You need highly customizable survey workflows or faster, more responsive UI performance.
eNPS: Best for SMBs needing simple, real-time NPS customer feedback management. SurveyLab: Best for small to medium businesses measuring NPS with simple, intuitive surveys.
Description | NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking ... Read More about eNPS | SurveyLab is a survey and NPS platform for market researchers, HR teams, and customer experience managers who need to run ongoing measurement programs across diverse project types. Its ... Read More about SurveyLab |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.2/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 1-50 employees51-500 employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  eNPS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do eNPS and SurveyLab Compare on Features?
Total Features | 11 Features | 11 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare eNPS and SurveyLab on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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eNPS vs SurveyLab: Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
eNPS vs SurveyLab Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | — |
|---|---|---|
GDPR | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
eNPS User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the straightforward NPS scoring and ease of use, though the small number of reviews limits confidence. What buyers like
Common complaints
| Buyer sentiment Users generally praise SurveyLab for its ease of use, flexible survey distribution, and strong customer support, though some note performance and navigation issues. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
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Videos | No videos available. |  1 Videos |
Top Alternatives to eNPS and SurveyLab in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eNPS or SurveyLab?
- SurveyLab edges out the other on user ratings (4.8 vs -1.0). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do eNPS and SurveyLab offer a free trial?
- Yes, both eNPS and SurveyLab offer a free trial.
- What is the starting price of eNPS vs SurveyLab?
- eNPS starts at $29 /Month. SurveyLab starts at Contact for pricing.
- What are the top alternatives to eNPS?
- Top alternatives to eNPS include SatisMeter, GrowthScore, Promoter Ninja, Startquestion, Trustmary.
- What are the top alternatives to SurveyLab?
- Top alternatives to SurveyLab include ProProfs Survey Maker, SurveyLegend, GrowthScore, Promoter Ninja, Customer.guru.