GoTo Connect Review: Is It The Right VoIP Providers For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAAAdd to compare
Starts from $24 / User / Month
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What is GoTo Connect?
GoTo Connect is the ideal, fully operational cloud-based phone system and virtual meeting platform, designed to meet all your business's communication needs from anywhere. Easily customize features, host video conferences with GoTo Meeting, collaborate with your team and manage your client's contact centre. GoTo Connect makes staying connected easy and efficient.
Pricing
Starts from $24 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
GoTo Connect Software Demo
GoTo Connect was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider GoTo Connect
- Team types
- Large Enterprises, Medium Business
Why teams choose GoTo Connect
Versatile features for various communication needs
Strong integration with GoTo Meeting
User-friendly interface for easy adoption
Is GoTo Connect right for you?
What buyers should know before shortlisting GoTo Connect
GoTo Connect works best for small teams and distributed workforces that need a single platform for phone, video, and messaging. Before shortlisting, verify that the caller ID feature functions reliably in your region—some users reported extended outages.
Test the mobile call forwarding in your actual network environment, as performance varies by carrier and location. The management portal handles account changes and user provisioning directly, which reduces IT overhead.
However, confirm that GoTo Connect integrates with your existing tools (CRM, ticketing, calendar systems) before purchase—native integrations are limited compared to competitors. Pricing scales per user per month; request a quote for your headcount to avoid surprises, and clarify whether video conferencing minutes are unlimited or metered.
Known limitations: occasional software bugs have been reported, and the platform does not offer on-premise deployment. If your compliance requirements demand local hosting or air-gapped networks, GoTo Connect is not a fit.
For standard cloud-based operations, the service reliability and support response times are consistent.
GoTo Connect pros and cons
- GoTo Connect pros
Versatile features for various communication needs
Strong integration with GoTo Meeting
User-friendly interface for easy adoption
- GoTo Connect cons
Can be expensive for small businesses
Limited features compared to specialized tools
Ready to try it?
Get started with GoTo Connect
Start your free trial — no credit card required.
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See how it stacks up
Compare GoTo Connect side-by-side with top VoIP Providers alternatives.
What is the pricing of GoTo Connect?
GoTo Connect Pricing Plans
Basic
$24
/User/Month
Call from Any Device, Anywhere
Existing Number Porting
Local, Toll-Free & Vanity Numbers
Smart Call Routing
Unlimited Extensions
Show more +
Standard
$29
/User/Month
Call from Any Device, Anywhere
Existing Number Porting
Local, Toll-Free & Vanity Numbers
Smart Call Routing
Unlimited Extensions
Show more +
Premium
$39
/User/Month
Call from Any Device, Anywhere
Existing Number Porting
Local, Toll-Free & Vanity Numbers
Smart Call Routing
Unlimited Extensions
Show more +
Weighing your options?
Not sure if GoTo Connect fits your budget?
GoTo Connect reviews and ratings
What buyers like
- User-friendly platform, making it easy to use even during busy work periods.
- Reliable service with clear calls and excellent connection.
- Quick and helpful customer service support.
Common complaints
- Occasional issues with phone app functionality and software bugs.
- Limited marketplace options for advanced functionalities and apps.
- Challenges with caller ID and occasional service interruptions.
What users are saying
RL
Richard L
02/03/24
"Simple To Use"
What do you like best about GoTo Connect? The program has been very simple to use. I rarely have any issues. When I have had issues, they have made it ...
Read more
MK
Michael K
01/14/24
"I have been a Jive/GoTo partner from the beginning. The team is always improving and responsive."
What do you like best about GoTo Connect? Management portal is friendly and pretty stable. Easy to add and make changes to customer's account. Web ...
Read more
AU
Anonymous User
01/09/24
"Great service, value for money, and good customer services when needed"
What do you like best about GoTo Connect? I love having an email fax instead of a seperate fax line. The service has always been great. What do you ...
Read more
HM
Hilda M
01/03/24
"Happy new year 24:7:12:365"
What do you like best about GoTo Connect? Go to connect has been better since last year cause it has been serving me better (great customer support) ...
Read more
JW
James W
01/03/24
"GO TO COMMUNICATION IN ONE SECOND"
What do you like best about GoTo Connect? It's simple and it works well, 24/7 support, I like the ability to utilize the system from anywhere Go to ...
Read more
MC
M. Chad D
01/03/24
"Consistently reliable positive service."
What do you like best about GoTo Connect? Consistently reliable positive service. Free phone app. Ability to record and download phone calls. What do ...
Read more
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What are the features of GoTo Connect?
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GoTo Connect security and data handling
Key compliance certifications and security features for IT and security teams evaluating GoTo Connect.
Certifications
Security features
Developer & data
Alternatives to GoTo Connect
GoTo Connect Customers
Salesforce
COMCAST
The North Face
dyson
GoTo Connect Support Options
Frequently Asked Questions About GoTo Connect
Common questions buyers ask before choosing GoTo Connect.
GoTo Connect is a VoIP Providers. GoTo Connect offers Video Conferencing, Collaboration, Mobile App, Screen Sharing, IVR Support and many more functionalities.
Buyers commonly note the following limitations of GoTo Connect: Can be expensive for small businesses; Limited features compared to specialized tools; May require setup time.
Some top alternatives to GoTo Connect includes RingCentral Meetings, CloudTalk, RingByName, RingCentral Office and OpenPhone.
GoTo Connect offers Free Trial, Subscription pricing models
The starting price of GoTo Connect is $24/User/Month
Ready to try it?
Get started with GoTo Connect
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].