8x8 Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAA
ISO 27001Add to compare
Starts from $12 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is 8x8?
The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provides the power and flexibility to communicate effectively at competitive price points that are right for the business.
Pricing
Starts from $12 / User / Month
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
8x8 Software Demo
8x8 was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider 8x8
- Team types
- Large Enterprises, Medium Business
Why teams choose 8x8
Offers a wide range of communication tools.
User-friendly interface for both agents and managers.
Is 8x8 right for you?
What buyers should know before choosing 8x8
8x8 offers a complete contact center solution with a wide range of tools designed to enhance customer service. Its user-friendly dashboards and flexible communication options make it a strong contender in the market.
8x8 pros and cons
- 8x8 pros
Offers a wide range of communication tools.
User-friendly interface for both agents and managers.
- 8x8 cons
Initial setup may be complex.
Customization can be time-consuming.
Ready to try it?
Get started with 8x8
Start your free trial — no credit card required.
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See how it stacks up
Compare 8x8 side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of 8x8?
8x8 Pricing Plans
Small Business phone system
$12
/User/Month
Voice, video and Messaging in one app
Unlimited calling in the US ans Canada
Auto-attendant, intelligent call routing, music on hold and voice mail
X2
$24
/User/Month
Unlimited voice calling to 14 countiries
Video & audio conferencing
SMS, MMS and Team chat
Small businenn & enterprise integrations ans fax
X4
$44
/User/Month
Unlimited voice calling to 47 countries
Call quality reporting
Supervisor analytics
Monitor, whisper and barge
Weighing your options?
Not sure if 8x8 fits your budget?
8x8 reviews and ratings
What buyers like
- Comprehensive contact center solution
- Flexible communication tools
- User-friendly dashboards
Common complaints
- Can be overwhelming for new users
- May require customization
- Support response times can vary
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- Real pricing — no sales pressure
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Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of 8x8?
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
8x8 security and data handling
Key compliance certifications and security features for IT and security teams evaluating 8x8.
Certifications
Security features
Developer & data
Alternatives to 8x8
8x8 Support Options
Frequently Asked Questions About 8x8
Common questions buyers ask before choosing 8x8.
8x8 is a Contact Center Operations Software. 8x8 offers Multi-Channel Communication, Automated Routing, IVR Support, Call Recording and many more functionalities.
Buyers commonly note the following limitations of 8x8: Initial setup may be complex.; Customization can be time-consuming..
Some top alternatives to 8x8 includes JustCall, Ring.io, 3CX, Genesys PureEngage and UJET.
8x8 offers Free Trial, Subscription pricing models
The starting price of 8x8 is $12/User/Month
Ready to try it?
Get started with 8x8
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].