OpenPhone Review: Is It The Right VoIP Providers For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Starts from $10 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is OpenPhone?
OpenPhone helps you transition your telephone system to the cloud, so you can access it from anywhere. Avoid confusion between personal and professional communication, thanks to this powerful software. Cut down on interruptions in your day, while never missing an important message. Direct your callers to the appropriate individuals in your team by using IVR menus, extensions, or shared lines. Get organized by allowing OpenPhone to record and save your calls. You can even have it switch off after certain hours, ensuring
Pricing
Starts from $10 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
OpenPhone Software Demo
OpenPhone was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider OpenPhone
- Use cases
- Remote teams needing cloud-based phone systems, Customer support centers requiring call routing, Sales teams managing professional and personal communication separately
- Team types
- Customer support representatives, Sales teams
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose OpenPhone
Cloud-based access enabling remote work
Separation of personal and professional communication
Call recording and call routing features like IVR and extensions
Is OpenPhone right for you?
Best for small to mid-sized remote teams needing simple cloud phone systems.
Choose OpenPhone if
- You want an easy-to-use cloud phone system accessible from anywhere.
- You need to separate personal and professional communications clearly.
- Your team requires basic call routing with IVR, extensions, and shared lines.
Consider alternatives if
- Your enterprise demands highly customized or advanced telephony infrastructure.
- You require an on-premises phone system rather than a cloud solution.
OpenPhone pros and cons
- OpenPhone pros
Cloud-based access enabling remote work
Separation of personal and professional communication
Call recording and call routing features like IVR and extensions
- OpenPhone cons
Lack of publicly available pricing details
Potential limitations for very large enterprises
Ready to try it?
Get started with OpenPhone
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare OpenPhone side-by-side with top VoIP Providers alternatives.
What is the pricing of OpenPhone?
OpenPhone Pricing Plans
Pro
$10
/User/Month
Calls (US, Canada): Unlimited
SMS, MMS (US, Canada): Unlimited
Voicemail to text
Phone numbers: 1 local or toll-free
Additional phone numbers: $5/month
Show more +
Enterprise
Includes features of Pro plan, plus
Additional phone numbers: $5/month per assignment
CRM
Analytics and reporting
Audit log
Show more +
OpenPhone reviews and ratings
Buyer sentiment
Users generally appreciate OpenPhone for its ease of use and cloud accessibility but note concerns about pricing transparency and advanced feature limitations.
What buyers like
- Ease of use
- Cloud accessibility
- Call routing features
Common complaints
- Pricing transparency
- Limited advanced features
Are you using OpenPhone?
What users are saying
DC
Dom Curic
11/23/24
Horrible
Horrible. Says you need to upgrade to a paid plan to get a US number. After paying for the plan it told me I'm not eligible for the US number. No ...
Read more
SC
Shawn Cook
10/24/24
THE PLATFORM/COMPANY IS UNRELIABLE
If you want a reliable long term platform, this isn't the one. They will shut you down in a heartbeat based on speculation. Customer service/retention ...
Read more
LR
LSV Repairs
10/23/24
I was having difficulty porting my VoIP…
I was having difficulty porting my VoIP number over to OpenPhone. After speaking with Sunny, Edward and Daryl (through the text box and email, over 3 ...
Read more
ZM
Zaid Mishael
09/20/24
Very easy procedure
Very easy procedure, i just uploaded the documents for registration hopefully it gets approved as soon as possible.
SM
Sean McGuire
09/14/24
Best VOIP Service Out There
I’ve had an incredible experience with OpenPhone so far. Extremely user-friendly and top-notch customer service. Miles ahead of the competition. ...
Read more
OC
Olson Chu
09/11/24
Great User interface
The user interface is highly intuitive, making it effortless to navigate and adjust settings without any complications.
- See if OpenPhone fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of OpenPhone?
A script that automates email answers is known as an autoresponder. The script is activated by user actions on a website or when a user send…
Customer relationship management (CRM) is a tool that allows to keep track of all of the company's relationships and interactions with its c…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Routing is a key feature in software development that plays a significant role in connecting different devices or networks. It is the proces…
Paid and unpaid techniques on search engines like Google, Bing, and Yahoo are used in search marketing to acquire online presence and traffi…
Templates are pre-designed formats or layouts that are used as a starting point for creating various documents or designs. They serve as a f…
OpenPhone security and data handling
Key compliance certifications and security features for IT and security teams evaluating OpenPhone.
Certifications
Security features
Developer & data
Alternatives to OpenPhone
OpenPhone Support Options
Frequently Asked Questions About OpenPhone
Common questions buyers ask before choosing OpenPhone.
OpenPhone is a VoIP Providers. OpenPhone offers Chat (Messaging), CRM, Search, IVR Support, Routing and many more functionalities.
OpenPhone is a strong fit if: You want an easy-to-use cloud phone system accessible from anywhere.; You need to separate personal and professional communications clearly.. Consider alternatives if: Your enterprise demands highly customized or advanced telephony infrastructure.; You require an on-premises phone system rather than a cloud solution..
Buyers commonly note the following limitations of OpenPhone: Lack of publicly available pricing details; Potential limitations for very large enterprises; Limited advanced telephony customization options.
Some top alternatives to OpenPhone includes Dialpad Talk, RingCentral Office, Vonage Business, Grasshopper and Simple Phones.
OpenPhone offers Free Trial, Subscription, Quotation Based pricing models
The starting price of OpenPhone is $10/User/Month
Ready to try it?
Get started with OpenPhone
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
