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6 Free eNPS Alternatives Ranked by Real Users (2026)

Explore 6 alternatives to eNPS — vetted by our editors with real user reviews, pricing, and feature comparisons.

Compare 6 top free eNPS alternatives at a glance

Quick answer

Our top free nps software alternatives to eNPS are Zonka Feedback, SatisMeter and Retently. Zonka Feedback ranks first with a SpotScore of 9.8 and 4.95★ from real users. The table below compares all 6 on score, rating, and pricing.

Switching away from eNPS is easier when you know which tools actually deliver. These 6 nps software free alternatives earned their spots on SpotScore (verified user satisfaction plus market presence), star ratings, and pricing. Our editors vet each one. The table gives you the quick comparison; the sections below give you the why.

ProductSpotScoreRatingPricingBest for
Zonka FeedbackListen, improve, and exceed customer expectations.9.8★★★★★ 4.95(48)Freefrom $24/moteams of all sizes
SatisMeterMeasure customer satisfaction and boost loyalty.9★★★★★ 4.97(40)Freefrom $49/moteams of all sizes
RetentlyEmpower your products with shared feedback.8.6★★★★★ 4.9Freefrom $79/moteams of all sizes
FeedbackLinkBoost loyalty with real-time customer feedback.8.5Not yet ratedFreefrom $15/moteams of all sizes
Promoter NinjaEngage, empower, and elevate your sales team today!8.5★★★★★ 5FreeFree Trial · Subscriptionteams of all sizes
GrowthScoreGrow your business with customer-driven insights.8.3★★★★☆ 4.2Freefrom $19/moteams of all sizes

9.8

SpotScore

Zonka Feedback - NPS Software

Zonka Feedback

RECOMMENDED

Listen, improve, and exceed customer expectations.

Best for: SMB teams · Mid-market · Enterprise

5.0

48 verified reviews

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What is Zonka Feedback?

Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full feedback workflow from building branded surveys to generating sentiment reports and closing the loop with ...

Read more about Zonka Feedback
Free TrialTry Free →

9.0

SpotScore

SatisMeter - NPS Software

SatisMeter

Measure customer satisfaction and boost loyalty.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

40 verified reviews

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What is SatisMeter?

SatisMeter is a pioneering technology & multi-channel system that helps businesses to keep customers loyal through acquiring in-app feedback following the Net Promoter System. From the point your customers have encountered the value of your product, they can experience this survey as the ...

Read more about SatisMeter
Free TrialTry Free →·

SatisMeter offers custom pricing plan

8.6

SpotScore

Retently - Survey/ User Feedback Software

Retently

Empower your products with shared feedback.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.9

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What is Retently?

Retently is an online survey and feedback tool that lets teams send surveys, collect responses, and view results in one place. It offers privacy controls over which information is shared, with a free tier available for getting started.

Read more about Retently
Free Trial·

Retently offers custom pricing plan

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8.5

SpotScore

FeedbackLink - NPS Software

FeedbackLink

Boost loyalty with real-time customer feedback.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is FeedbackLink?

FeedbackLink is a basic NPS survey tool for small and mid-sized organizations that need to measure customer loyalty scores without a complex feedback platform. It collects Net Promoter Score data and surfaces satisfaction trends in a simple reporting view. Teams requiring advanced segmentation, ...

Read more about FeedbackLink
Free TrialTry Free →·

FeedbackLink offers custom pricing plan

8.5

SpotScore

Promoter Ninja - NPS Software

Promoter Ninja

Engage, empower, and elevate your sales team today!

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

Add to compare

What is Promoter Ninja?

The Promoter Ninja is an NPS engagement and productivity solution to the entire sales funnels. It is built from scratch based on customer feedbacks, real documentations and data. The NPS software application provides a dynamic way to run userr sales team with better communication, seamless ...

Read more about Promoter Ninja
Free TrialTry Free →

8.3

SpotScore

GrowthScore - NPS Software

GrowthScore

Grow your business with customer-driven insights.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.2

Add to compare

What is GrowthScore?

GrowthScore is an NPS and customer feedback platform for CX teams collecting responses across email, web forms, and chat at scale — the platform is designed for companies generating 500 or more monthly submissions. It surfaces sentiment trends and response patterns in a dashboard and exports ...

Read more about GrowthScore
Free TrialTry Free →·

GrowthScore offers custom pricing plan

What each eNPS alternative is best known for

Zonka Feedback9.8Best for teams of all sizes

Clean interface that works well for enterprise deployments.

Watch for: Limited intelligence behind surveys; does not adapt based on prior responses or patterns.

SatisMeter9Best for teams of all sizes

Easy setup and integration with data platforms, making it quick to start gathering feedback.

Watch for: Customizations and advanced features may be overwhelming for new users without proper guidance or support.

Retently8.6Best for teams of all sizes

User-friendly interface

Watch for: Limited advanced features

FeedbackLink8.5Best for teams of all sizes

Simple NPS solution

Watch for: Limited advanced features

Promoter Ninja8.5Best for teams of all sizes

User-friendly interface

Watch for: Limited to NPS metrics

GrowthScore8.3Best for teams of all sizes

Multi-channel feedback collection

Watch for: May be too basic for large enterprises

Why teams look for a eNPS alternative

Here's what tends to push teams toward a eNPS alternative:

  • Limited features for large enterprises
  • Basic analytics
  • May require additional tools
  • Not customizable enough

How to find the right eNPS replacement

By the numbers, these 6 nps software free alternatives shake out as follows: 6 offer a free tier; paid plans run $15–$79, with FeedbackLink the cheapest entry point; and SatisMeter is the highest rated at 4.97★ across 40 reviews.

How each tool earns its spot.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to eNPS are Promoter Ninja (5.0★), SatisMeter (5.0★), Zonka Feedback (5.0★). Compare all 6 alternatives side-by-side above.

When evaluating alternatives to eNPS, prioritize: Email Surveys, Employee NPS, Pulse Surveys, Anonymous Feedback, Third-party Integration, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

eNPS starts from $29 /Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply eNPS is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to choose the right eNPS alternative for you

  • On a budget / just exploring: start with a free tier — Zonka Feedback, SatisMeter and Retently let you evaluate without paying upfront.
  • If real-user ratings matter most: SatisMeter has the strongest star rating (4.97★) among the options with verified reviews.
  • Want the safest pick: Zonka Feedback has the highest Spotsaas Score (9.8) in this list — a strong default if you're unsure.

Moving off eNPS

Before retiring eNPS, take the cautious route. Export your data, make sure the new tool accepts it, and confirm the workflows you rely on transfer. Pilot on a free tier or trial, then go all in, leaving eNPS active until migration finishes.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].