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8 eNPS Alternatives Ranked by Real Users — Free Picks Included (2026)

Explore 8 alternatives to eNPS — vetted by our editors with real user reviews, pricing, and feature comparisons.

Compare 8 top free eNPS alternatives at a glance

Quick answer

Our top free nps software alternatives to eNPS are Startquestion, Trustmary and Customer.guru. Startquestion ranks first with a SpotScore of 9.4 and 4.76★ from real users. The table below compares all 8 on score, rating, and pricing.

Switching away from eNPS is easier when you know which tools actually deliver. These 8 nps software free alternatives earned their spots on SpotScore (verified user satisfaction plus market presence), star ratings, and pricing. Our editors vet each one. The table gives you the quick comparison; the sections below give you the why.

ProductSpotScoreRatingPricingBest for
StartquestionMeasuring loyalty, not just satisfaction.9.4★★★★★ 4.76(19)Freefrom $41/moteams of all sizes
TrustmaryBuilding trust, one score at a time.9.4★★★★★ 4.59(11)Freefrom $190/moteams of all sizes
Customer.guruTransform customer feedback into business success.9.1★★★★★ 4.58(13)Freefrom $50/moteams of all sizes
SatisMeterMeasure customer satisfaction and boost loyalty.9★★★★★ 4.97(40)Freefrom $49/moteams of all sizes
Promoter NinjaEngage, empower, and elevate your sales team today!8.5★★★★★ 5FreeFree Trial · Subscriptionteams of all sizes
GrowthScoreGrow your business with customer-driven insights.8.3★★★★☆ 4.2Freefrom $19/moteams of all sizes
SurveyLabMeasure, monitor, and improve customer satisfaction with SurveyLab.—★★★★★ 4.82(38)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
ProProfs Survey MakerRevolutionize your customer interactions with our survey maker.—★★★★☆ 4.42(44)Freefrom $7/moteams of all sizes

9.4

SpotScore

Startquestion - NPS Software

Startquestion

Measuring loyalty, not just satisfaction.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.8

19 verified reviews

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What is Startquestion?

NPS gives an accurate measure of customer loyalty. Unlike satisfaction studies which indicate how happy user is with what receive from a company, NPS measures how likely to recommend a company to friends and colleagues. It is the next generation of customer analytics that goes beyond gauging ...

Read more about Startquestion
Free TrialTry Free →·

Startquestion offers custom pricing plan

9.4

SpotScore

Trustmary - NPS Software

Trustmary

Building trust, one score at a time.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

11 verified reviews

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What is Trustmary?

Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social network or even a personal blog. A user's reputation is verified by NPS(Net Promoter Score) through deeplinks ...

Read more about Trustmary
Free TrialTry Free →

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9.1

SpotScore

Customer.guru - NPS Software

Customer.guru

Transform customer feedback into business success.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

13 verified reviews

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What is Customer.guru?

Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends over time. It automates survey delivery, sends branded emails with customizable logos, and aggregates ...

Read more about Customer.guru
Free TrialTry Free →·

Customer.guru offers custom pricing plan

9.0

SpotScore

SatisMeter - NPS Software

SatisMeter

Measure customer satisfaction and boost loyalty.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

40 verified reviews

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What is SatisMeter?

SatisMeter is a pioneering technology & multi-channel system that helps businesses to keep customers loyal through acquiring in-app feedback following the Net Promoter System. From the point your customers have encountered the value of your product, they can experience this survey as the ...

Read more about SatisMeter
Free TrialTry Free →·

SatisMeter offers custom pricing plan

8.5

SpotScore

Promoter Ninja - NPS Software

Promoter Ninja

Engage, empower, and elevate your sales team today!

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

Add to compare

What is Promoter Ninja?

The Promoter Ninja is an NPS engagement and productivity solution to the entire sales funnels. It is built from scratch based on customer feedbacks, real documentations and data. The NPS software application provides a dynamic way to run userr sales team with better communication, seamless ...

Read more about Promoter Ninja
Free TrialTry Free →

8.3

SpotScore

GrowthScore - NPS Software

GrowthScore

Grow your business with customer-driven insights.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.2

Add to compare

What is GrowthScore?

GrowthScore is an NPS and customer feedback platform for CX teams collecting responses across email, web forms, and chat at scale — the platform is designed for companies generating 500 or more monthly submissions. It surfaces sentiment trends and response patterns in a dashboard and exports ...

Read more about GrowthScore
Free TrialTry Free →·

GrowthScore offers custom pricing plan

SurveyLab

SurveyLab

Measure, monitor, and improve customer satisfaction with SurveyLab.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.8

38 verified reviews

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What is SurveyLab?

SurveyLab is a survey and NPS platform for market researchers, HR teams, and customer experience managers who need to run ongoing measurement programs across diverse project types. Its drag-and-drop builder supports a wide range of question formats and can be used for academic research, ...

Read more about SurveyLab
Free TrialTry Free →·

SurveyLab offers custom pricing plan

ProProfs Survey Maker - NPS Software

ProProfs Survey Maker

Revolutionize your customer interactions with our survey maker.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

44 verified reviews

Add to compare

What is ProProfs Survey Maker?

ProProfs Survey Maker is an online survey tool for customer experience, HR, and marketing teams that need to build multilingual surveys optimized for web and mobile without developer help. It includes a library of professional templates, supports multiple question types, and integrates with ...

Read more about ProProfs Survey Maker
Free TrialTry Free →

eNPS vs its closest competitors

There are 8 direct eNPS competitors in NPS Software. The ones that come up most often are Startquestion, Trustmary and Customer.guru. Each is compared against eNPS on rating, pricing and feature coverage below.

Sites and apps like eNPS

Searches for "sites like eNPS" and "apps like eNPS" land on the same shortlist as "eNPS alternatives" — the 8 options below cover both, whether you want a like-for-like replacement or something lighter.

What each eNPS alternative is best known for

Startquestion9.4Best for teams of all sizes

Easy to use interface, making it user-friendly for beginners.

Watch for: Limited selection of advanced features and customizations.

Trustmary9.4Best for teams of all sizes

Easy to use interface with constant improvements, making it versatile and user-friendly for feedback collection.

Watch for: Lack of advanced features in the widget for website integration.

Customer.guru9.1Best for teams of all sizes

Easy to set up and use, with a simple user interface and quick survey setup.

Watch for: Limited customization options and marketplace for additional apps and connectors.

SatisMeter9Best for teams of all sizes

Easy setup and integration with data platforms, making it quick to start gathering feedback.

Watch for: Customizations and advanced features may be overwhelming for new users without proper guidance or support.

Promoter Ninja8.5Best for teams of all sizes

User-friendly interface

Watch for: Limited to NPS metrics

GrowthScore8.3Best for teams of all sizes

Multi-channel feedback collection

Watch for: May be too basic for large enterprises

SurveyLabBest for teams of all sizes

Survey creation is fast, with a clear interface users can pick up quickly.

Watch for: Some users reported slow loading times and difficulty locating key features.

ProProfs Survey MakerBest for teams of all sizes

Customizable and versatile survey creation tool with various question types and templates.

Watch for: Limited integrations with third-party tools could be expanded for more versatility.

Why teams look for a eNPS alternative

Here's what tends to push teams toward a eNPS alternative:

  • Limited features for large enterprises
  • Basic analytics
  • May require additional tools
  • Not customizable enough

How to find the right eNPS replacement

By the numbers, these 8 nps software free alternatives shake out as follows: 8 offer a free tier; paid plans run $7–$190, with ProProfs Survey Maker the cheapest entry point; and SatisMeter is the highest rated at 4.97★ across 40 reviews.

How each tool earns its spot.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to eNPS are Promoter Ninja (5.0★), SatisMeter (5.0★), SurveyLab (4.8★). Compare all 8 alternatives side-by-side above.

When evaluating alternatives to eNPS, prioritize: Email Surveys, Employee NPS, Pulse Surveys, Anonymous Feedback, Third-party Integration, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

eNPS starts from $29 /Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply eNPS is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to choose the right eNPS alternative for you

  • On a budget / just exploring: start with a free tier — Startquestion, Trustmary and Customer.guru let you evaluate without paying upfront.
  • If real-user ratings matter most: SatisMeter has the strongest star rating (4.97★) among the options with verified reviews.
  • Want the safest pick: Startquestion has the highest Spotsaas Score (9.4) in this list — a strong default if you're unsure.

Moving off eNPS

Before retiring eNPS, take the cautious route. Export your data, make sure the new tool accepts it, and confirm the workflows you rely on transfer. Pilot on a free tier or trial, then go all in, leaving eNPS active until migration finishes.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].