Customer.guru vs ProProfs Survey Maker Comparison
Customer.guru
Starting at $50 /Month
- Free Trial
- Large Enterprises
- Medium Business
Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends over time. It automates survey…
ProProfs Survey Maker
Starting at $7 /Month
- Free Trial
- Large Enterprises
- Medium Business
ProProfs Survey Maker is an online survey tool for customer experience, HR, and marketing teams that need to build multilingual surveys optimized for web and mobile without developer help. It includes a library of profes…
Customer.guru leads on user satisfaction with a 4.6-star rating across 13 reviews.
Spotsaas Analysis
Customer.guruProProfs Survey Maker
The core difference between Customer.guru and ProProfs Survey Maker lies in the focus on simplicity versus customization; Customer.guru offers a straightforward NPS survey experience, while ProProfs provides extensive branding and multi-lingual capabilities. Ideal buyers for Customer.guru are small to medium businesses seeking efficient customer feedback solutions, whereas ProProfs is best suited for those needing tailored survey experiences with diverse language options.
- Best for small to medium businesses - Simple and effective NPS surveys - Quick and easy survey setup - User-friendly interface - Efficient tracking of customer satisfaction - Priced at $50
- Best for small to medium businesses - Customizable and multi-lingual surveys - Extensive branding and personalization options - Optimized for various devices - Ideal for teams needing multi-lingual support - Priced at $7
Customer.guru vs ProProfs Survey Maker — at a glance
| Feature | Customer.guru | ProProfs Survey Maker |
|---|---|---|
| Rating | 4.6 / 5 | 4.4 / 5 |
| Reviews | 13 | 44 |
| Starting price | $50 /Month | $7 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | Online | Business Hours, Online |
| Certifications | GDPR | GDPR |
| Data residency | Global | US |
Key differences between Customer.guru and ProProfs Survey Maker
- Pricing: Customer.guru starts at $50 /Month, while ProProfs Survey Maker starts at $7 /Month.
- User satisfaction: Customer.guru scores higher with a 4.6-star average.
- Deployment: Customer.guru supports SaaS/Web/Cloud; ProProfs Survey Maker supports SaaS/Web/Cloud.
Customer.guru vs ProProfs Survey Maker — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing simple, effective NPS surveys.
- You want quick, easy survey setup with a user-friendly interface.
- You need to track customer satisfaction and product feedback efficiently.
- You prefer cost-effective NPS surveys integrated seamlessly into email campaigns.
- Your enterprise requires extensive survey customization and complex integrations.
- You need advanced customer outreach beyond basic survey distribution.
Best for customizable, multi-lingual surveys in small to medium businesses.
- You need extensive branding and personalization options for surveys.
- Your team requires multi-lingual support optimized for various devices.
- You want an intuitive, user-friendly interface for easy survey creation.
- Your organization depends on extensive third-party software integrations.
- You require advanced, stable mobile survey management features.
Customer.guru: Best for small to medium businesses needing simple, effective NPS surveys. ProProfs Survey Maker: Best for customizable, multi-lingual surveys in small to medium businesses.
Description | Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends ... Read More about Customer.guru | ProProfs Survey Maker is an online survey tool for customer experience, HR, and marketing teams that need to build multilingual surveys optimized for web and mobile without developer help. ... Read More about ProProfs Survey Maker |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | 9.1/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Customer.guru and ProProfs Survey Maker Compare on Features?
Total Features | 16 Features | 11 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Customer.guru and ProProfs Survey Maker on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Customer.guru User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, effective NPS tracking, and good customer support, tempered by some limitations in customization and outreach features. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate the tool's customization and ease of use but note issues with integrations and mobile usability. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Cisco  Samsung  IBM | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  1 Screenshots |
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Videos |  3 Videos |  2 Videos |
Top Alternatives to Customer.guru and ProProfs Survey Maker in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Customer.guru or ProProfs Survey Maker?
- Customer.guru edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Customer.guru and ProProfs Survey Maker offer a free trial?
- Yes, both Customer.guru and ProProfs Survey Maker offer a free trial.
- What is the starting price of Customer.guru vs ProProfs Survey Maker?
- Customer.guru starts at $50 /Month. ProProfs Survey Maker starts at $7 /Month.
- What are the top alternatives to Customer.guru?
- Top alternatives to Customer.guru include Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX.
- What are the top alternatives to ProProfs Survey Maker?
- Top alternatives to ProProfs Survey Maker include eSurveysPro, QuestionPro, SurveyNuts, PopSurvey, Zonka Feedback.