Zendesk Chat vs Bold360 vs ZoomInfo Chat Comparison
Zendesk Chat
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their que…
Bold360
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Bold360 is a powerful live chat and AI software that enables businesses to enhance their customer support efforts. With the help of advanced AI technology, this tool offers a humanized approach to customer engagement on…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Bold360 leads on user satisfaction with a 3.3-star rating across 26 reviews.
Zendesk Chat vs Bold360 vs ZoomInfo Chat — at a glance
| Feature | Zendesk Chat | Bold360 | ZoomInfo Chat |
|---|---|---|---|
| Rating | — | 3.3 / 5 | — |
| Reviews | — | 26 | — |
| Starting price | $19 /User/Month | Contact for pricing | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Business Hours, Online | Online | Business Hours, Online |
| Certifications | — | — | SOC 2 |
| Data residency | Global | — | US |
Key differences between Zendesk Chat and Bold360
- Pricing: Zendesk Chat starts at $19 /User/Month. Bold360 pricing is not publicly listed.
- Free trial: Zendesk Chat offers a free trial; Bold360 does not.
- Target audience: Zendesk Chat is built for Freelancers / Consultants and Large Enterprises, while Bold360 targets Large Enterprises and Medium Business.
- Deployment: Zendesk Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Bold360 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Zendesk Chat vs Bold360 vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Freelancers / Consultants, Large Enterprises, Medium Business
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Zendesk Chat typically suits Freelancers / Consultants and Large Enterprises. Bold360 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More about Zendesk Chat | Bold360 is a powerful live chat and AI software that enables businesses to enhance their customer support efforts. With the help of advanced AI technology, this tool offers a humanized ... Read More about Bold360 | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.0/10 | 8.5/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Zendesk Chat, Bold360 and ZoomInfo Chat Compare on Features?
Total Features | 9 Features | 9 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Zendesk Chat, Bold360 and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | — |
Data Residency | 🌐 Global | — |
Zendesk Chat vs Bold360 User Reviews & Rating Comparison
User Ratings | No reviews available for the product | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed across 25 reviews, so it is worth reviewing the tradeoffs closely. | What buyers like
Common complaints
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Pros and Cons |
| No pros or cons available for this product |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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Media and Screenshots
Screenshots |  5 Screenshots |  2 Screenshots |
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Videos |  4 Videos |  2 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zendesk Chat or Bold360?
- Bold360 edges out the other on user ratings (3.3 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zendesk Chat and Bold360 offer a free trial?
- Zendesk Chat offers a free trial. Bold360 does not.
- What is the starting price of Zendesk Chat vs Bold360?
- Zendesk Chat starts at $19 /User/Month. Bold360 starts at Contact for pricing.
- What are the top alternatives to Zendesk Chat?
- Top alternatives to Zendesk Chat include ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom.
- What are the top alternatives to Bold360?
- Top alternatives to Bold360 include ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, MyLiveChat.