Smartsupp vs Pure Chat vs ZoomInfo Chat Comparison
Smartsupp
Starting at $10 /User/Month
- Freelancers / Consultants
- Large Enterprises
Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time chat, your operators can easily in…
Pure Chat
Starting at $39 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is automatically saved, making it easi…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Smartsupp leads on user satisfaction with a 4.4-star rating across 80 reviews.
SpotSaaS Analysis
SmartsuppPure ChatZoomInfo Chat
The core difference between Smartsupp and Pure Chat lies in Smartsupp's focus on providing an easy-to-use live chat solution with strong privacy features tailored for small to medium-sized businesses, while Pure Chat lacks detailed information on its target audience and features. Ideal buyers for Smartsupp are e-commerce and SMB website operators, whereas Pure Chat may appeal to businesses looking for a more premium live chat solution without specific size constraints.
- Best for SMBs needing reliable live chat - Strong privacy features included - Ideal for e-commerce websites - Intuitive interface for easy use - Minimal downtime for prompt responses - Affordable pricing at $10
- Premium live chat solution - Lacks specific target audience details - Pricing set at $39 - May suit various business sizes - No listed features or best use cases - Requires further information for buyers
Smartsupp vs Pure Chat vs ZoomInfo Chat — at a glance
| Feature | Smartsupp | Pure Chat | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.3 / 5 | — |
| Reviews | 80 | 541 | — |
| Starting price | $10 /User/Month | $39 /User/Month | Contact for pricing |
| Free trial | No | Yes | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | Online | Business Hours, Online |
| Certifications | GDPR | GDPR | SOC 2 |
| Data residency | US | US | US |
Key differences between Smartsupp and Pure Chat
- Pricing: Smartsupp starts at $10 /User/Month, while Pure Chat starts at $39 /User/Month.
- Free trial: Pure Chat offers a free trial; Smartsupp does not.
- Target audience: Smartsupp is built for Freelancers / Consultants and Large Enterprises, while Pure Chat targets Large Enterprises and Medium Business.
- User satisfaction: Smartsupp scores higher with a 4.4-star average.
- Deployment: Smartsupp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Pure Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Smartsupp vs Pure Chat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for SMBs seeking easy, reliable live chat with strong privacy features.
- You run an e-commerce or SMB website needing straightforward visitor engagement.
- Your team values an intuitive interface with minimal downtime for prompt responses.
- You require end-to-end encryption to ensure secure customer conversations.
- Your enterprise demands extensive chat customization and complex integrations.
- You rely heavily on mobile app notifications and advanced mobile usability.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Smartsupp typically suits Freelancers / Consultants and Large Enterprises. Pure Chat tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time ... Read More about Smartsupp | Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is ... Read More about Pure Chat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.0/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | — | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Smartsupp, Pure Chat and ZoomInfo Chat Compare on Features?
Total Features | 7 Features | 7 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Smartsupp, Pure Chat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Smartsupp vs Pure Chat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive user sentiment highlighting ease of use, reliability, and strong privacy features, tempered by some mobile app usability concerns. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 225 reviews, with strong overall satisfaction. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Dara bags  Insportline  Motorgarten | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots |  1 Screenshots |
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Videos |  1 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Smartsupp or Pure Chat?
- Smartsupp edges out the other on user ratings (4.4 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Smartsupp and Pure Chat offer a free trial?
- Pure Chat offers a free trial. Smartsupp does not.
- What is the starting price of Smartsupp vs Pure Chat?
- Smartsupp starts at $10 /User/Month. Pure Chat starts at $39 /User/Month.
- What are the top alternatives to Smartsupp?
- Top alternatives to Smartsupp include ZoomInfo Chat, LiveChat, Tidio Chat, LiveEngage, Pure Chat.
- What are the top alternatives to Pure Chat?
- Top alternatives to Pure Chat include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage.