Smartsupp vs 13chats vs ZoomInfo Chat Comparison
Smartsupp
Starting at $10 /User/Month
- Freelancers / Consultants
- Large Enterprises
Smartsupp is a live chat platform that lets website operators engage visitors in real time, with visibility into screen views, clicks, and cursor movements to understand browsing behavior. Operators can customize the cha…
13chats
Starting at $13 /Month
- Large Enterprises
- Medium Business
13chats is a platform that helps you boost sales online with easy-to-configure chat functions, such as behavior-driven widgets, popup boxes, and chatbots. With this software, studying customer interactions is easier than…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
13chats leads on user satisfaction with a 4.5-star rating across 4 reviews.
Smartsupp vs 13chats vs ZoomInfo Chat — at a glance
| Feature | Smartsupp | 13chats | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.5 / 5 | — |
| Reviews | 80 | 4 | — |
| Starting price | $10 /User/Month | $13 /Month | Contact for pricing |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — | Available |
| Support modes | Online | Online | Business Hours, Online |
| Certifications | GDPR | — | SOC 2 |
| Data residency | US | Global | US |
Key differences between Smartsupp and 13chats
- Pricing: Smartsupp starts at $10 /User/Month, while 13chats starts at $13 /Month.
- Target audience: Smartsupp is built for Freelancers / Consultants and Large Enterprises, while 13chats targets Large Enterprises and Medium Business.
- User satisfaction: 13chats scores higher with a 4.5-star average.
- Deployment: Smartsupp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; 13chats supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Smartsupp vs 13chats vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for SMBs seeking easy, reliable live chat with strong privacy features.
- You run an e-commerce or SMB website needing straightforward visitor engagement.
- Your team values an intuitive interface with minimal downtime for prompt responses.
- You require end-to-end encryption to ensure secure customer conversations.
- Your enterprise demands extensive chat customization and complex integrations.
- You rely heavily on mobile app notifications and advanced mobile usability.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Smartsupp typically suits Freelancers / Consultants and Large Enterprises. 13chats tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Smartsupp is a live chat platform that lets website operators engage visitors in real time, with visibility into screen views, clicks, and cursor movements to understand browsing behavior. ... Read More about Smartsupp | 13chats is a platform that helps you boost sales online with easy-to-configure chat functions, such as behavior-driven widgets, popup boxes, and chatbots. With this software, studying ... Read More about 13chats | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | 9.3/10 | 8.4/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | — | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Smartsupp, 13chats and ZoomInfo Chat Compare on Features?
Total Features | 7 Features | 7 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Smartsupp, 13chats and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
Smartsupp vs 13chats User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive user sentiment highlighting ease of use, reliability, and strong privacy features, tempered by some mobile app usability concerns. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 4 reviews, with consistently positive feedback. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Dara bags  Insportline  Motorgarten |  Marble  Puramida  Volt | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots | No screenshots available. |
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Videos |  1 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Smartsupp or 13chats?
- 13chats edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Smartsupp and 13chats offer a free trial?
- Neither Smartsupp nor 13chats currently lists a free trial.
- What is the starting price of Smartsupp vs 13chats?
- Smartsupp starts at $10 /User/Month. 13chats starts at $13 /Month.
- What are the top alternatives to Smartsupp?
- Top alternatives to Smartsupp include ZoomInfo Chat, LiveChat, Tidio Chat, LiveEngage, Pure Chat.
- What are the top alternatives to 13chats?
- Top alternatives to 13chats include ZoomInfo Chat, LiveChat, Crisp, LiveEngage, Pure Chat.