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Pure Chat vs Re:plain vs ZoomInfo Chat Comparison

Last updated:

Pure Chat

4.3(541 reviews)

Starting at $39 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is automatically saved, making it easi…

Re:plain

Starting at $3.99

  • Free Trial
  • Medium Business
  • Small Business

Enhance your online communication and support with Re:plain, the ultimate web-chat service provider. This platform integrates with popular messaging apps like WhatsApp, Facebook Messenger, and Telegram, allowing you to c…

ZoomInfo Chat

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…

Pure Chat leads on user satisfaction with a 4.3-star rating across 541 reviews.

Pure Chat vs Re:plain vs ZoomInfo Chat — at a glance

FeaturePure ChatRe:plainZoomInfo Chat
Rating4.3 / 5
Reviews541
Starting price$39 /User/Month$3.99Contact for pricing
Free trial Yes Yes No
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessMedium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryLive Chat SoftwareLive Chat SoftwareLive Chat Software
Integrations1+ apps
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - MacSaaS/Web/Cloud
APIAvailableAvailableAvailable
Support modesOnline24/7 (Live rep), OnlineBusiness Hours, Online
CertificationsGDPRSOC 2
Data residencyUSUSUS

Key differences between Pure Chat and Re:plain

  • Pricing: Pure Chat starts at $39 /User/Month, while Re:plain starts at $3.99.
  • Target audience: Pure Chat is built for Large Enterprises and Medium Business, while Re:plain targets Medium Business and Small Business.
  • Deployment: Pure Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Re:plain supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.

Compare Pure Chat vs Re:plain vs ZoomInfo Chat — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Pure Chat - Live Chat Software
Talk to an expert
Talk to an expert
Re:plain - Live Chat Software
Talk to an expert
Talk to an expert

Free PDF comparison

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Biggest differences

Start here before you go deeper into features.

Pure Chat

Best for

Large Enterprises, Medium Business, Small Business

Re:plain

Best for

Medium Business, Small Business

ZoomInfo Chat

Best for

Large Enterprises, Medium Business, Small Business

Pure Chat typically suits Large Enterprises and Medium Business. Re:plain tends to fit Medium Business and Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is ... Read More about Pure Chat

Enhance your online communication and support with Re:plain, the ultimate web-chat service provider. This platform integrates with popular messaging apps like WhatsApp, Facebook Messenger, ... Read More about Re:plain

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat

Entry Level Pricing

  • Starts from $39 , Billed Yearly
  • Starts from $3.99
  • Not Available

Free Trial Availability

  • Free Trial available
  • Free Trial available
  • No free trial

Spotsaas Score

What's this? ↗

9.0/10

8.3/10

8.2/10

User Ratings

Based on verified Spotsaas reviews
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Software Demo

Demo

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How do Pure Chat, Re:plain and ZoomInfo Chat Compare on Features?

Total Features

7 Features

6 Features

7 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare Pure Chat, Re:plain and ZoomInfo Chat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $39 , Billed Yearly
        • $3.99
        • Not Available

        Pricing Plans

        • Growth

          • Max Websites: 1

          • Users/Operators Included: 4

          • SMS Notifcations: 100

          Show more +

        • Pro

          • $8 per Month billed Yearly

          • $10 per Month billed Monthly

          • Includes features of the Growth plan, plus

          Show more +

        • Not Available
        • Not Available

        Pricing Page

        Pure Chat pricing
        Re:plain pricing
        ZoomInfo Chat pricing

        Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        HIPAA

        ✗ No
        ✗ No

        GDPR

        ✓ Yes

        Data Encryption

        ✓ Yes

        Data Residency

        🇺🇸 US
        🇺🇸 US

        Pure Chat vs Re:plain User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        No reviews available for the product

        Rating Distribution

        128

        78

        14

        1

        4

        4

        1

        0

        0

        0

        No reviews available for this product

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is positive across 225 reviews, with strong overall satisfaction.

        What buyers like

        • Provides easy integration with various platforms like Zoho, MailChimp, and HubSpot, enhancing flexibility.
        • Customizable widgets and chat feature integration simplifies interaction with website visitors and provides detailed customer interaction history.
        • Neat user interface with customizable settings and fair pricing, making it user-friendly and cost-efficient.

        Common complaints

        • Lack of Desktop App can lead to tab management issues and increased browser tabs.
        • Inactivity logout feature can disrupt continuous monitoring and prompt response.
        • Unresponsiveness of support team can be a hindrance during troubleshooting, requiring persistent follow-ups.

        What buyers like

        • Integrates with popular messaging apps
        • Real-time engagement
        • Lead capture capabilities

        Common complaints

        • Limited to messaging apps
        • Basic analytics
        • May require technical setup

        What buyers like

        • AI-driven experiences
        • Seamless prospect routing
        • Instant alerts

        Common complaints

        • May require technical setup
        • Limited offline capabilities
        • Not ideal for small teams

        Pros and Cons

        • Scalable solution grows with your business

        • Personalization options enhance user experience

        • Unlimited chats and operators provide flexibility

        • Free version has limited features

        • User interface may be complex for some

        • Integrates with multiple messaging platforms for broader reach.

        • Real-time engagement enhances customer interaction.

        • Limited to messaging apps, may not suit all needs.

        • Basic analytics may not provide deep insights.

        • AI capabilities provide personalized interactions with leads.

        • Efficient routing of prospects accelerates sales processes.

        • May require a learning curve for setup.

        • Not suitable for teams with limited resources.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        List of Customers

        Customers

        No Customers information available.

        Toyota

        Toyota

        REG.RU

        REG.RU

        E.Next

        E.Next

        No Customers information available.

        Media and Screenshots

        Screenshots

        Available to chat

        1 Screenshots

        Re:plain screenshot

        1 Screenshots

        Videos

        video-0

        2 Videos

        video-0

        2 Videos

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Pure Chat or Re:plain?
        Pure Chat edges out the other on user ratings (4.3 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Pure Chat and Re:plain offer a free trial?
        Yes, both Pure Chat and Re:plain offer a free trial.
        What is the starting price of Pure Chat vs Re:plain?
        Pure Chat starts at $39 /User/Month. Re:plain starts at $3.99.
        What are the top alternatives to Pure Chat?
        Top alternatives to Pure Chat include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage.
        What are the top alternatives to Re:plain?
        Top alternatives to Re:plain include ZoomInfo Chat, LiveChat, Contact At Once, Crisp, Pure Chat.

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