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Chatra vs Pure Chat vs ZoomInfo Chat Comparison

Last updated:

Chatra

4.4(12 reviews)

Starting at $15 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Introducing Chatra, the ultimate live chat solution that streamlines conversations and makes customer communication effortless. With advanced features like Intelligent Chat Distribution and saved conversations, you can p…

Pure Chat

4.3(541 reviews)

Starting at $39 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is automatically saved, making it easi…

ZoomInfo Chat

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…

Chatra leads on user satisfaction with a 4.4-star rating across 12 reviews.

SpotSaaS Analysis

ChatraPure ChatZoomInfo Chat

The core difference between Chatra and Pure Chat lies in their pricing, with Chatra being the more affordable option at $15 compared to Pure Chat's $39. Ideal buyers for Chatra may include small businesses seeking cost-effective chat solutions, while Pure Chat may appeal to those willing to invest more for potentially enhanced features.

- Affordable pricing at $15 - Simple chat solution - Suitable for small businesses - User-friendly interface - Quick setup process - No extensive features listed

- Higher pricing at $39 - Potentially more advanced features - Targeted at businesses willing to invest - Customizable chat options - Enhanced customer support - No specific company size mentioned

Chatra vs Pure Chat vs ZoomInfo Chat — at a glance

FeatureChatraPure ChatZoomInfo Chat
Rating4.4 / 54.3 / 5
Reviews12541
Starting price$15 /User/Month$39 /User/MonthContact for pricing
Free trial Yes Yes No
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryLive Chat SoftwareLive Chat SoftwareLive Chat Software
Integrations1+ apps
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - MacSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud
APIAvailableAvailableAvailable
Support modesBusiness Hours, OnlineOnlineBusiness Hours, Online
CertificationsGDPRSOC 2
Data residencyGlobalUSUS

Key differences between Chatra and Pure Chat

  • Pricing: Chatra starts at $15 /User/Month, while Pure Chat starts at $39 /User/Month.
  • User satisfaction: Chatra scores higher with a 4.4-star average.
  • Deployment: Chatra supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Pure Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Chatra vs Pure Chat vs ZoomInfo Chat — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Chatra - Live Chat Software
Talk to an expert
Talk to an expert
Pure Chat - Live Chat Software
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Talk to an expert

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Biggest differences

Start here before you go deeper into features.

Chatra

Best for

Large Enterprises, Medium Business, Small Business

Pure Chat

Best for

Large Enterprises, Medium Business, Small Business

ZoomInfo Chat

Best for

Large Enterprises, Medium Business, Small Business

Chatra typically suits Large Enterprises and Medium Business. Pure Chat tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Introducing Chatra, the ultimate live chat solution that streamlines conversations and makes customer communication effortless. With advanced features like Intelligent Chat Distribution and ... Read More about Chatra

Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is ... Read More about Pure Chat

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat

Entry Level Pricing

  • Starts from $15 , Billed Yearly
  • Starts from $39 , Billed Yearly
  • Not Available

Free Trial Availability

  • Free Trial available
  • Free Trial available
  • No free trial

Spotsaas Score

What's this? ↗

8.8/10

9.0/10

8.2/10

User Ratings

Based on verified Spotsaas reviews

4.4

(12)
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Software Demo

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How do Chatra, Pure Chat and ZoomInfo Chat Compare on Features?

Total Features

8 Features

7 Features

7 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare Chatra, Pure Chat and ZoomInfo Chat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $15 , Billed Yearly
        • $39 , Billed Yearly
        • Not Available

        Pricing Plans

        • Free

          • Online & offline chat widget

          • Basic visitor info

          • Browser dashboard

          Show more +

        • Essential

          • Online & offline chat widget

          • Email helpdesk

          • Facebook messenger

          Show more +

        • Pro

          • Includes features of Essential plan, plus

          • Operating hours

          • Agent groups

          Show more +

        • Growth

          • Max Websites: 1

          • Users/Operators Included: 4

          • SMS Notifcations: 100

          Show more +

        • Pro

          • $8 per Month billed Yearly

          • $10 per Month billed Monthly

          • Includes features of the Growth plan, plus

          Show more +

        • Not Available

        Pricing Page

        Chatra pricing
        Pure Chat pricing
        ZoomInfo Chat pricing

        Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        HIPAA

        ✗ No
        ✗ No

        GDPR

        ✓ Yes

        Data Encryption

        ✓ Yes

        Data Residency

        🌐 Global
        🇺🇸 US

        Chatra vs Pure Chat User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        Rating Distribution

        10

        10

        0

        0

        0

        128

        78

        14

        1

        4

        No reviews available for this product

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is positive across 20 reviews, with strong overall satisfaction.

        What buyers like

        • Effortless customer communication
        • Intelligent chat distribution
        • Real-time agent collaboration

        Common complaints

        • Limited customization options
        • May require training for agents
        • Not suitable for very small businesses

        Buyer sentiment

        Buyer sentiment is positive across 225 reviews, with strong overall satisfaction.

        What buyers like

        • Provides easy integration with various platforms like Zoho, MailChimp, and HubSpot, enhancing flexibility.
        • Customizable widgets and chat feature integration simplifies interaction with website visitors and provides detailed customer interaction history.
        • Neat user interface with customizable settings and fair pricing, making it user-friendly and cost-efficient.

        Common complaints

        • Lack of Desktop App can lead to tab management issues and increased browser tabs.
        • Inactivity logout feature can disrupt continuous monitoring and prompt response.
        • Unresponsiveness of support team can be a hindrance during troubleshooting, requiring persistent follow-ups.

        What buyers like

        • AI-driven experiences
        • Seamless prospect routing
        • Instant alerts

        Common complaints

        • May require technical setup
        • Limited offline capabilities
        • Not ideal for small teams

        Pros and Cons

        • Intelligent distribution ensures timely responses.

        • Real-time collaboration enhances team efficiency.

        • Conversation history helps maintain context.

        • Limited customization may restrict branding.

        • Training may be necessary for effective use.

        • Scalable solution grows with your business

        • Personalization options enhance user experience

        • Unlimited chats and operators provide flexibility

        • Free version has limited features

        • User interface may be complex for some

        • AI capabilities provide personalized interactions with leads.

        • Efficient routing of prospects accelerates sales processes.

        • May require a learning curve for setup.

        • Not suitable for teams with limited resources.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        List of Customers

        Customers

        Saved by the dress

        Saved by the dress

        High speed training

        High speed training

        Empowering parents

        Empowering parents

        No Customers information available.

        No Customers information available.

        Media and Screenshots

        Screenshots

        App n chat

        1 Screenshots

        Available to chat

        1 Screenshots

        Videos

        video-0

        2 Videos

        video-0

        2 Videos

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Chatra or Pure Chat?
        Chatra edges out the other on user ratings (4.4 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Chatra and Pure Chat offer a free trial?
        Yes, both Chatra and Pure Chat offer a free trial.
        What is the starting price of Chatra vs Pure Chat?
        Chatra starts at $15 /User/Month. Pure Chat starts at $39 /User/Month.
        What are the top alternatives to Chatra?
        Top alternatives to Chatra include ZoomInfo Chat, LiveAgent, LiveChat, Tidio Chat, Crisp.
        What are the top alternatives to Pure Chat?
        Top alternatives to Pure Chat include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage.

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