Kayako vs Intercom vs ZoomInfo Chat Comparison
Kayako
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors while delivering exceptional cust…
Intercom
Starting at $59 /Month
- Large Enterprises
- Medium Business
Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, res…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Intercom leads on user satisfaction with a 4.5-star rating across 2,268 reviews.
Kayako vs Intercom vs ZoomInfo Chat — at a glance
| Feature | Kayako | Intercom | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.0 / 5 | 4.5 / 5 | — |
| Reviews | 174 | 2,268 | — |
| Starting price | Contact for pricing | $59 /Month | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Live Chat Software | Live Chat Software |
| Integrations | 1+ apps | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | SOC 2, GDPR, ISO 27001 | SOC 2 |
| Data residency | Global | Global | US |
Key differences between Kayako and Intercom
- Pricing: Intercom starts at $59 /Month. Kayako pricing is not publicly listed.
- Free trial: Kayako offers a free trial; Intercom does not.
- User satisfaction: Intercom scores higher with a 4.5-star average.
- Deployment: Kayako supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Intercom supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Kayako vs Intercom vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Kayako, Intercom vs ZoomInfo Chat: Biggest differences
Start here before you go deeper into features.
Best for mid-sized support teams needing multi-channel help desk with automation.
- You manage a 50-500+ employee company needing unified inbox across channels.
- You want to reduce manual support tasks with built-in automation tools.
- You value integrated chat support that also helps close more sales.
- You are a very small business with fewer than 50 employees.
- You require highly specialized or advanced enterprise-level support features.
Best for SMBs needing AI-powered chat to boost sales and customer engagement.
- You want an intuitive, user-friendly interface with efficient automation features.
- Your team includes sales, marketing, or customer success managers focused on lead qualification.
- You need AI-enabled chat and knowledge base to enhance customer interactions and insights.
- Your company requires extensive third-party integrations beyond Intercom’s limited Marketplace.
- You need immediate customer service support due to Intercom’s long wait times.
Large Enterprises, Medium Business, Small Business
Kayako: Best for mid-sized support teams needing multi-channel help desk with automation. Intercom: Best for SMBs needing AI-powered chat to boost sales and customer engagement.
Description | Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors ... Read More about Kayako | Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently ... Read More about Intercom | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | 9.2/10 | 9.8/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employees500+ employees | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Unified Inbox: Consolidates customer inquiries from different channels into one location, simplifying support processes.
- Multi-Channel Support: Allows businesses to manage customer interactions across various channels, including email, live chat, and social media.
- Automation Capabilities: Offers automation tools to simplify support processes, reduce manual tasks, and improve overall efficiency.
No key benefits available yet.
No key benefits available yet.
Best fit
- 50–500+ Employees
- E-commerce, SaaS, FinTech, Telecommunications, Retail
- Customer Support Manager, IT Support Specialist, Help Desk Administrator, Operations Manager, Customer Success Manager
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Customization options are limited — teams needing branded portals or custom fields typically switch to Zendesk or Freshdesk
- Interface requires significant training time; onboarding new support staff takes 2–3 weeks longer than competitors
- Pricing increases 15–25% annually without corresponding feature additions — teams over 20 agents often migrate to Intercom or Freshchat
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Kayako, Intercom and ZoomInfo Chat Compare on Features?
Total Features | 16 Features | 38 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Kayako, Intercom and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Kayako, Intercom vs ZoomInfo Chat: Other Details
Organization Types supported |
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Platforms Supported |
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Get help choosing | Get help choosing |
Kayako, Intercom vs ZoomInfo Chat Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Kayako vs Intercom User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers appreciate Kayako's multi-channel support and automation but express concerns about pricing transparency and feature depth. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Intercom's ease of use and automation, tempered by concerns over customer support responsiveness and feature complexity. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
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Kayako, Intercom and ZoomInfo Chat Customers
Customers |  Kayako_customers_0  Kayako_customers_1  Kayako_customers_2 | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots |  3 Screenshots |  4 Screenshots |
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Videos |  2 Videos |  2 Videos |
Alternatives to Kayako, Intercom, ZoomInfo Chat
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Kayako or Intercom?
- Intercom edges out the other on user ratings (4.5 vs 4.0). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do Kayako and Intercom offer a free trial?
- Kayako offers a free trial. Intercom does not.
- What is the starting price of Kayako vs Intercom?
- Kayako starts at Contact for pricing. Intercom starts at $59 /Month.
- What are the top alternatives to Kayako?
- Top alternatives to Kayako include Zoho Desk, SysAid, Wowdesk, SupportBee, UserEcho.
- What are the top alternatives to Intercom?
- Top alternatives to Intercom include ZoomInfo Chat, LiveHelpNow, WhosOn, ClickDesk, Comm100 Live Chat.