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Kayako - Help Desk Software

Kayako Pricing Plans in 2026

Transforming customer support, one chat at a time.

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Trusted by 2M+ software buyers annually.

Main Features

  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)

Pricing

  • Free Trial available

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Kayako Pricing

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"Engaging support experience"

Free Trial

✓ Available

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Free Plan

✓ Free forever

Pricing Model

Free TrialFreemiumOne-time license

No credit card required · Cancel anytime · Free trial included

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How much does Kayako cost?

ESSENTIAL

Custom

Large enterprises
  • Advanced Ticketing System

  • Unlimited AI Suggested Responses

  • Knowledge Base Audit

  • Self-Learning Mode

  • Multiple Chatbots & Customer Channels

  • API Access

  • Integrations

ENTERPRISE

Custom

Large enterprises
  • Everything in Essential +

  • Fully Autonomous Resolutions

  • Ticket Summaries

  • Audio File Transcriptions

  • Multilingual Content

  • Powerful Reporting

  • Customizable Branding (Logo)

Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? Kayako supports data import to get you set up quickly.

Talk to Sales →

Pricing sourced from Kayako's official website as of May 2026. For the latest pricing, visit their website.

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, Kayako offers a free trial — no credit card required. You can test core features before committing to a paid plan. Start your free trial →

Kayako offers Free Trial, Freemium, One-time license pricing. View all Kayako pricing plans →

The starting price is not disclosed by Kayako. You can visit Kayako pricing page to get the latest pricing.

Yes, Kayako offers a free plan (Freemium) so you can start using core features at no cost. Paid plans unlock advanced functionality.

Annual billing discounts vary by plan. Visit Kayako's pricing page to compare monthly vs annual rates.

Most SaaS products including Kayako allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check Kayako's terms or contact their support team for details.

Kayako offers a free tier or trial that works well for small teams and startups just getting started. As you grow, paid plans provide more capacity and advanced features. See all plans to find the best fit.

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Side-by-side pricing for the top help desk software tools so you can sanity-check Kayako's cost before you buy.

  • Plan-by-plan price breakdown
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  • Hidden-cost and annual-discount notes

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Help & Contact

Kayako Support Options

Customer Service24/7 (Live rep)Business HoursOnline
LocationAustin, Texas

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].