Kayako In-depth Pricing Details

Kayako's customization features are often considered limited, making it challenging for businesses with specific needs to tailor the software to their requirements.

New users may find Kayako's interface less intuitive, leading to a steep learning curve and potential delays in onboarding.

Some users have reported significant price increases over time, which may not be justified by the features offered, leading them to seek more cost-effective alternatives.

Integrating Kayako with other business applications can be complex and may require additional technical resources, hindering seamless data flow and automation.

Users have experienced difficulties when sending and receiving large attachments, with some reporting that files over 10MB may not be processed efficiently.

While Kayako supports multiple communication channels, some users feel that its multi-channel capabilities are limited compared to other platforms, affecting their ability to manage customer interactions effectively.