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9.2

Spot Score

Kayako - Help Desk Software

Kayako In-depth Pricing Details

Transforming customer support, one chat at a time.

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Main Features

  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)

Pricing

  • Free Trial available

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Kayako Pricing

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Free Trial

  • Yes, It's available

Kayako Pricing

  • Offers free forever plan

Pricing Model

  • Free trial

  • Freemium

  • Paid Plans (One-time license )

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Pricing Plans

Kayako Cloud

  • Live chat, Facebook, Twitter and email

  • Help center

  • Basic performance reports

  • SingleView™

  • Agents log in with Google

  • Standard support plan

  • Workflow automations: assign tickets to agents

  • Advanced reporting

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Classic On-Prem

  • Live chat and email

  • Help center & Support portal

  • Customizable PHP source code

  • VOIP Phone / Click to call

  • Advanced Reporting with Kayako Query Language (KQL)

  • Automation (SLAs, Macros, Workflows)

  • Multiple brands, multiple languages

  • REST APIs

Screenshots of the Kayako Pricing Page

Disclaimer: Pricing information for Kayako is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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Why users might consider alternative to Kayako?

  • Kayako's customization features are often considered limited, making it challenging for businesses with specific needs to tailor the software to their requirements.

  • New users may find Kayako's interface less intuitive, leading to a steep learning curve and potential delays in onboarding.

  • Some users have reported significant price increases over time, which may not be justified by the features offered, leading them to seek more cost-effective alternatives.

  • Integrating Kayako with other business applications can be complex and may require additional technical resources, hindering seamless data flow and automation.

  • Users have experienced difficulties when sending and receiving large attachments, with some reporting that files over 10MB may not be processed efficiently.

  • While Kayako supports multiple communication channels, some users feel that its multi-channel capabilities are limited compared to other platforms, affecting their ability to manage customer interactions effectively.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, Kayako software offers Free Trial.

Kayako offers Free Trial, Freemium, One-time license.

The starting price is not disclosed by Kayako. You can visit Kayako pricing page to get the latest pricing.

Kayako Support

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Austin, Texas

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].