9.2
SpotScore
Kayako Pricing Plans & Top Alternatives in 2026
Transforming customer support, one chat at a time.
Main Features
- Alerts (Escalation)
- Automated Routing
- Community Forums
- Contract (SLA Management)
Pricing
Free Trial available
Kayako Pricing
Free Plan
✓ Free forever
Pricing Model
No credit card required · Cancel anytime · Free trial included
Kayako Pricing Plans Explained
Need a plan for 50+ users?
Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? Kayako supports data import to get you set up quickly.
Pricing sourced from Kayako's official website as of May 2026. For the latest pricing, visit their website.
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Best Kayako Alternatives (Free & Paid)
Why buyers keep looking beyond Kayako
Customization options are limited — teams needing branded portals or custom fields typically switch to Zendesk or Freshdesk
Interface requires significant training time; onboarding new support staff takes 2–3 weeks longer than competitors
Pricing increases 15–25% annually without corresponding feature additions — teams over 20 agents often migrate to Intercom or Freshchat
API integration demands custom development; connecting to Salesforce or HubSpot requires engineering resources most SMBs lack
File uploads above 10MB fail or process slowly, forcing teams handling large documents to use external storage workarounds
Omnichannel routing is basic — no native SMS or WhatsApp support, requiring third-party tools that add cost and complexity
Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
Yes, Kayako offers a free trial — no credit card required. You can test core features before committing to a paid plan. Start your free trial →
Kayako offers Free Trial, Freemium, One-time license pricing. View all Kayako pricing plans →
The starting price is not disclosed by Kayako. You can visit Kayako pricing page to get the latest pricing.
Yes, Kayako offers a free plan (Freemium) so you can start using core features at no cost. Paid plans unlock advanced functionality.
Annual billing discounts vary by plan. Visit Kayako's pricing page to compare monthly vs annual rates.
Most SaaS products including Kayako allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check Kayako's terms or contact their support team for details.
Kayako offers a free tier or trial that works well for small teams and startups just getting started. As you grow, paid plans provide more capacity and advanced features. See all plans to find the best fit.
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- Plan-by-plan price breakdown
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- Hidden-cost and annual-discount notes
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Kayako Support Options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
