HubSpot CRM vs Aircall Comparison
HubSpot CRM
Starting at $45 /Month
- Free Trial
- Individuals
- Freelancers / Consultants
HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, HubSpot CRM provides everything you…
Aircall
Starting at $30 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool provides a full suite of features f…
Aircall leads on user satisfaction with a 4.7-star rating across 777 reviews.
HubSpot CRM vs Aircall — at a glance
| Feature | HubSpot CRM | Aircall |
|---|---|---|
| Rating | 4.4 / 5 | 4.7 / 5 |
| Reviews | 3,236 | 777 |
| Starting price | $45 /Month | $30 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Individuals, Freelancers / Consultants, Large Enterprises | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | CRM Software | Contact Center Operations Software |
| Integrations | — | 10+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, GDPR, ISO 27001 |
| Data residency | US | Global |
Key differences between HubSpot CRM and Aircall
- Pricing: HubSpot CRM starts at $45 /Month, while Aircall starts at $30 /User/Month.
- Target audience: HubSpot CRM is built for Individuals and Freelancers / Consultants, while Aircall targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Aircall scores higher with a 4.7-star average.
- Deployment: HubSpot CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Aircall supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
HubSpot CRM vs Aircall — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Individuals, Freelancers / Consultants, Large Enterprises
Best for mid-sized sales and support teams needing seamless CRM call integration.
- You need robust international calling with local and toll-free numbers in 100+ countries.
- Your team relies on deep integrations with Salesforce, HubSpot, Zendesk, or Intercom.
- You want built-in real-time call monitoring features like live listening, whisper, and call barge.
- You are a very small business or solo operator with a limited budget.
- You require advanced AI-driven analytics and reporting without paying extra subscriptions.
HubSpot CRM typically suits Individuals and Freelancers / Consultants. Aircall tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, ... Read More about HubSpot CRM | Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool ... Read More about Aircall |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 9.1/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 1-1,000 employees | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Communication: HubSpot CRM lets your team centralize all customer interactions in one place, so everyone stays informed and miscommunication drops. You can collaborate more easily and respond to customer needs faster.
- User-Friendly Interface: HubSpot CRM is designed for simplicity, letting users of all technical levels work through it easily. This means less training time for your staff and more focus on building relationships with clients.
- Analytics and Reporting: Powerful analytics tools help you understand sales performance and customer behavior. This data-driven approach supports informed decisions that can increase conversions and revenue growth.
- Scalable International Calling: Aircall supports local and toll-free numbers in 100+ countries, letting global businesses expand without additional telecom complexity.
- Analytics & Performance Insights: Built-in dashboards and reports provide visibility into call volume, handle times, missed calls, and agent performance. These insights help teams optimize operations and improve customer experience.
- Team Collaboration: Shared call inboxes, tagging, call comments, and call monitoring help teams work together. Managers can listen in, coach with whisper, and improve performance in real time.
Best fit
- 1-1,000 employees
- Martech, SaaS, Consulting, Sales Automation, Revtech
- Sales Managers, Account Executives, Business Development Representatives, CRM Administrators
- 500+ employees
- Sales, Customer Support, SaaS, E-commerce, Technology, Financial Services, Healthcare, Real Estate, Professional Services, Contact Centers
- Sales Manager, Support Manager, Customer Success Manager, Call Center Manager, Operations Manager, Revenue Operations Manager, Head of Sales, Head of Support, Founder, IT Manager
Reasons buyers look elsewhere
- Pricing scales quickly with advanced features — teams under 20 seats often switch to Pipedrive or Freshsales for lower per-user costs
- Customization requires API work or third-party apps — businesses with non-standard sales processes add Salesforce or Microsoft Dynamics instead
- Interface complexity deters small teams — companies under 10 people frequently choose Zoho CRM or Capsule for simpler workflows
- Very large enterprises with complex telecom setups or custom contact center requirements may require more customizable UCaaS solutions than Aircall’s standard tiers.
- As a cloud-only solution, Aircall requires solid internet connectivity. Businesses in regions with unreliable internet may opt for hybrid or on-premise systems for consistent uptime.
- Aircall’s advanced analytics and AI tools are strong, but they may be more than what basic users need. Teams seeking a simple cloud phone system with fewer bells and whistles might choose lighter alternatives.
Software Demo
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How do HubSpot CRM and Aircall Compare on Features?
Total Features | 38 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare HubSpot CRM and Aircall on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
HubSpot CRM User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 3172 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate Aircall's ease of use, strong integrations, and international calling features, though some note cost and advanced feature limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
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List of Customers
Customers |  Classpass  Avison Young  Crunch Fitness |  Subsync  Infinityn  KOHO |
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Media and Screenshots
Screenshots |  13 Screenshots |  3 Screenshots |
|---|---|---|
Videos |  2 Videos |  3 Videos |
Top Alternatives to HubSpot CRM and Aircall in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, HubSpot CRM or Aircall?
- Aircall edges out the other on user ratings (4.7 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do HubSpot CRM and Aircall offer a free trial?
- Yes, both HubSpot CRM and Aircall offer a free trial.
- What is the starting price of HubSpot CRM vs Aircall?
- HubSpot CRM starts at $45 /Month. Aircall starts at $30 /User/Month.
- What are the top alternatives to HubSpot CRM?
- Top alternatives to HubSpot CRM include Bigin by Zoho CRM, Hubspot Marketing Hub, ClickUp, Zoho CRM, Freshsales.
- What are the top alternatives to Aircall?
- Top alternatives to Aircall include Novanet Cloud Contact Center, CloudTalk, HoduCC, Call Center Studio, Dialpad Contact Center.