Dialpad Contact Center vs contactSPACE vs Nextiva Comparison
Dialpad Contact Center
Starting at $75 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Dialpad Contact Center is an AI-powered cloud contact center platform for customer support and inside sales teams handling high inbound call volumes. Its AI analyzes conversations in real time to surface coaching prompts…
contactSPACE
Starting at $105 /User/Month
- Individuals
- Medium Business
contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the only call center software avail…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
Dialpad Contact Center vs contactSPACE vs Nextiva — at a glance
| Feature | Dialpad Contact Center | contactSPACE | Nextiva |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.5 / 5 | 4.4 / 5 |
| Reviews | 111 | 1 | 1,473 |
| Starting price | $75 /User/Month | $105 /User/Month | $18.95 /User/Month |
| Free trial | Yes | No | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Call Center Software | Call Center Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | — | Available | — |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR | — | SOC 2, HIPAA, GDPR |
| Data residency | Global | Global | Global |
Key differences between Dialpad Contact Center and contactSPACE
- Pricing: Dialpad Contact Center starts at $75 /User/Month, while contactSPACE starts at $105 /User/Month.
- Free trial: Dialpad Contact Center offers a free trial; contactSPACE does not.
- Target audience: Dialpad Contact Center is built for Large Enterprises and Medium Business, while contactSPACE targets Individuals and Medium Business.
- Deployment: Dialpad Contact Center supports SaaS/Web/Cloud; contactSPACE supports SaaS/Web/Cloud.
Compare Dialpad Contact Center vs contactSPACE vs Nextiva — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for AI-driven coaching and global collaboration in contact centers.
- You need AI-powered insights to enhance agent coaching and performance tracking.
- Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
- Your organization operates a medium to large contact center with global teams needing collaboration.
- You are a very small business with minimal call volume and no dedicated contact center team.
- You require transparent, publicly available pricing and a simple setup process for smaller teams.
Best for contact centers needing complex case tracking with Avaya or Cisco integration.
- You require advanced tracking of complex customer cases beyond basic telephony.
- Your contact center uses Avaya, Cisco, ShoreTel, or Internet-based platforms exclusively.
- You want robust analytics and reporting to gain performance insights.
- You are a very small business or individual needing only basic telephony features.
- You need highly customized or on-premise call center solutions not supported by cloud-only software.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
Dialpad Contact Center: Best for AI-driven coaching and global collaboration in contact centers. contactSPACE: Best for contact centers needing complex case tracking with Avaya or Cisco integration.
Description | Dialpad Contact Center is an AI-powered cloud contact center platform for customer support and inside sales teams handling high inbound call volumes. Its AI analyzes conversations in real ... Read More about Dialpad Contact Center | contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the ... Read More about contactSPACE | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | Not Available | 8.8/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Medium BusinessLarge Enterprises | 50-500 employeesSmall to Medium Businesses | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Improved Efficiency: contactSPACE simplifies communication processes, letting agents handle more calls in less time. This means fewer dropped calls and more satisfied customers.
- Data-Driven Insights: With reliable analytics and reporting features, managers can track performance metrics easily. You'll gain useful insights into agent productivity and customer interactions, letting you make informed decisions.
- contactSPACE integrates easily with your existing systems, adding to your technology stack without disruption while improving your operational capabilities.
- Streamlined Communication: With Nextiva's intuitive platform, your team can easily collaborate across multiple channels—voice, video, and chat—keeping everyone connected regardless of location. Your employees can communicate smoothly, boosting productivity.
- Advanced Analytics: Nextiva provides reliable analytics tools that let you gain insights into call metrics and customer interactions. Using this data, you can make informed decisions that improve your customer service experience and overall business performance.
- Scalability at Its Best: Whether you're a small startup or a large enterprise, Nextiva scales with your business growth. As you expand, adding new users and features is straightforward, so your communication needs stay covered.
Best fit
No best-fit guidance available yet.
- 50 to 500 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Lacks advanced analytics and reporting — teams needing detailed campaign performance tracking and agent productivity metrics typically add Tableau or Looker
- Pricing is fixed per-user — organizations with 10–50 agents or seasonal staffing patterns often switch to Twilio or Five9 for usage-based models
- Cannot handle 500+ concurrent calls without performance degradation — fast-growing contact centers add Genesys or NICE for load balancing
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
Software Demo
Demo |  Dialpad Contact Center has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Dialpad Contact Center, contactSPACE and Nextiva Compare on Features?
Total Features | 5 Features | 10 Features | 8 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Dialpad Contact Center, contactSPACE and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Dialpad Contact Center vs contactSPACE User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting efficiency improvements and integration capabilities, though limited user feedback is available. What buyers like
Common complaints
| Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Wework  UBER  TED |  Skills Certified  Ourtel  MonDial | No Customers information available. |
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Media and Screenshots
Screenshots |  3 Screenshots |  9 Screenshots |
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Videos | No videos available. |  1 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Call Center Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Dialpad Contact Center or contactSPACE?
- Dialpad Contact Center and contactSPACE are closely matched with equal user ratings of 4.5. The right choice depends on your team size, budget, and specific Call Center Software needs.
- Do Dialpad Contact Center and contactSPACE offer a free trial?
- Dialpad Contact Center offers a free trial. contactSPACE does not.
- What is the starting price of Dialpad Contact Center vs contactSPACE?
- Dialpad Contact Center starts at $75 /User/Month. contactSPACE starts at $105 /User/Month.
- What are the top alternatives to Dialpad Contact Center?
- Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.
- What are the top alternatives to contactSPACE?
- Top alternatives to contactSPACE include Nextiva, TalkDesk, XCALLY, Dialer360, uContact.