Dialpad Contact Center Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAAStarts from $75 / User / Month
Wework
UBER
TEDTrusted by teams including Wework
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Dialpad Contact Center?
Dialpad Contact Center is an AI-powered cloud contact center platform for customer support and inside sales teams handling high inbound call volumes. Its AI analyzes conversations in real time to surface coaching prompts for agents, track script adherence, and monitor customer satisfaction without manual call review. It is built on Dialpad's VoIP infrastructure, so it works best for teams already using or willing to migrate their phone system to Dialpad.
Pricing
Starts from $75 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:Global
Dialpad Contact Center Screenshots
Dialpad Contact Center was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Dialpad Contact Center
- Use cases
- Customer support centers, Sales call centers, Technical support teams
- Team types
- Contact center agents, Customer service managers
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Dialpad Contact Center
AI-powered customer intelligence enhances coaching and performance tracking
Simplifies monitoring of customer satisfaction and adherence to best practices
Supports global collaboration across contact center teams
Is Dialpad Contact Center right for you?
Best for AI-driven coaching and global collaboration in contact centers.
Choose Dialpad Contact Center if
- You need AI-powered insights to enhance agent coaching and performance tracking.
- Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
- Your organization operates a medium to large contact center with global teams needing collaboration.
Consider alternatives if
- You are a very small business with minimal call volume and no dedicated contact center team.
- You require transparent, publicly available pricing and a simple setup process for smaller teams.
What buyers should know before shortlisting Dialpad Contact Center
Dialpad Contact Center leverages AI to enhance customer interactions and agent performance. Its focus on coaching and satisfaction tracking makes it a valuable tool for modern contact centers.
Dialpad Contact Center pros and cons
- Dialpad Contact Center pros
AI-powered customer intelligence enhances coaching and performance tracking
Simplifies monitoring of customer satisfaction and adherence to best practices
Supports global collaboration across contact center teams
- Dialpad Contact Center cons
Pricing details are not publicly available, requiring sales engagement
May be complex to set up for smaller teams without dedicated resources
Ready to try it?
Get started with Dialpad Contact Center
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Dialpad Contact Center side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of Dialpad Contact Center?
Dialpad Contact Center Pricing Plans
Weighing your options?
Not sure if Dialpad Contact Center fits your budget?
Dialpad Contact Center reviews and ratings
Buyer sentiment
Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity.
What buyers like
- AI-powered coaching and analytics
- Improved customer satisfaction tracking
- Enhanced team collaboration
Common complaints
- Opaque pricing structure
- Complex setup process
Are you using Dialpad Contact Center?
What users are saying
FE
Fanny E
12/05/23
"A BUDGET FRIENDLY CALL CENTER MUST!!! AI DIALPAD: CONTACT CENTER"
What do you like best about Dialpad Ai Contact Center? We have been using this a little over a year now. Every day we find something new and helpful. ...
Read more
GG
gail g
11/27/23
"Great communication platform"
What do you like best about Dialpad Ai Contact Center? Well organized, user friendlyand I love the reporting functionality
RO
Robert O
11/22/23
"DIALPAD for the FUTURE"
What do you like best about Dialpad Ai Contact Center? Responsive and Easy to speak with. Fast Turn Around Time What do you dislike about Dialpad Ai ...
Read more
AR
Angelica R
11/21/23
"Dialpad is one of the more organized and reliable platforms"
What do you like best about Dialpad Ai Contact Center? My favorite little thing about dialpad is that it allows you to organize our different call ...
Read more
BH
Brenda H
11/21/23
"The easiest way to communicate"
What do you like best about Dialpad Ai Contact Center? I love that it is so easy to search up a phone number and immediately be able to call or text, ...
Read more
CU
Celeste U
11/21/23
"Excellence"
What do you like best about Dialpad Ai Contact Center? Perfect registrtaion of phone calls, messages, voice mail, records
- See if Dialpad Contact Center fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Dialpad Contact Center?
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
Dialpad Contact Center security and data handling
Key compliance certifications and security features for IT and security teams evaluating Dialpad Contact Center.
Certifications
Security features
Developer & data
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Dialpad Contact Center Customers
Wework
UBER
TED
Dialpad Contact Center Support Options
Frequently Asked Questions About Dialpad Contact Center
Common questions buyers ask before choosing Dialpad Contact Center.
Dialpad Contact Center is a Contact Center Operations Software. Dialpad Contact Center offers Call Recording, Call Monitoring, IVR Support, Automated Routing and many more functionalities.
Dialpad Contact Center is a strong fit if: You need AI-powered insights to enhance agent coaching and performance tracking.; Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.. Consider alternatives if: You are a very small business with minimal call volume and no dedicated contact center team.; You require transparent, publicly available pricing and a simple setup process for smaller teams..
Buyers commonly note the following limitations of Dialpad Contact Center: Pricing details are not publicly available, requiring sales engagement; May be complex to set up for smaller teams without dedicated resources; Limited information on specific integrations or customization options.
Some top alternatives to Dialpad Contact Center includes Call Center Studio, UJET, Zultys MXIE, Callision and SmartSpeech.
Dialpad Contact Center offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Dialpad Contact Center is $75/User/Month
Ready to try it?
Get started with Dialpad Contact Center
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
