Which is better, Act! or Sugar Sell?

Sugar Sell edges out Act! based on user ratings across 1,216 reviews. That said, the best pick depends on your workflow — Act! may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Act! and Sugar Sell?

Key differences between Act! and Sugar Sell include pricing (Act! starts at $30 vs Sugar Sell at $49). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Act! and Sugar Sell offer a Free trial?

Yes, both Act! and Sugar Sell offer a Free Trial.

Who are the typical users of Act!?

Act! is designed for Freelancers / Consultants, Medium Business, Small Business.

What is the starting price of Act! and Sugar Sell?

Pricing for Act! starts at $30/User/Month, whereas Sugar Sell starts at $49/Month.

What are the best alternatives to Act!?

Some top alternatives to Act! include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Thryv.

What are the best alternatives to Sugar Sell?

Some top alternatives to Sugar Sell include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Act! vs Sugar Sell vs Bigin by Zoho CRM Comparison

Last updated: May 18, 2026

Act!

3.6(441 reviews)

Starting at $30 /User/Month

Free Trial
Freelancers / Consultants
Medium Business

Act! CRM Software's powerful and simple interface makes it easy to use for both desktop and mobile devices. With Act! Automatic reminders help keep you organized, keeping you up-to-date with tasks so you can focus on wha…

View Pricing Read Reviews

Sugar Sell

3.8(1,216 reviews)

Starting at $49 /Month

Free Trial
Freelancers / Consultants
Large Enterprises

SugarCRM is the only sales force automation software that has all the features of a full featured customer relationship management system and the features of a full featured sales force automation software. SugarCRM is a…

View Pricing Read Reviews

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

Sugar Sell leads on user satisfaction with a 3.8-star rating across 1,216 reviews.

Act! vs Sugar Sell vs Bigin by Zoho CRM — at a glance

Feature	Act!	Sugar Sell	Bigin by Zoho CRM
Rating	3.6 / 5	3.8 / 5	4.3 / 5
Reviews	441	1,216	119
Starting price	$30 /User/Month	$49 /Month	$7 /User/Month
Free trial	Yes	Yes	Yes
Free version	No	No	No
Best for	Freelancers / Consultants, Medium Business, Small Business	Freelancers / Consultants, Large Enterprises, Medium Business	Small Business
Category	CRM Software	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available	Available
Support modes	Business Hours, Online	24/7 (Live rep), Business Hours, Online	Business Hours, Online
Certifications	GDPR	SOC 2	—
Data residency	US	US	Global

Key differences between Act! and Sugar Sell

Pricing: Act! starts at $30 /User/Month, while Sugar Sell starts at $49 /Month.
User satisfaction: Sugar Sell scores higher with a 3.8-star average.
Deployment: Act! supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Sugar Sell supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.

Compare Act! vs Sugar Sell vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Act! (368) Talk to an expert Talk to an expert	Sugar Sell (30) Talk to an expert Talk to an expert

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Act!

Best for

Freelancers / Consultants, Medium Business, Small Business

Sugar Sell

Best for

Freelancers / Consultants, Large Enterprises, Medium Business

Bigin by Zoho CRM

Best for

Small Business

Act! typically suits Freelancers / Consultants and Medium Business. Sugar Sell tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Act! CRM Software's powerful and simple interface makes it easy to use for both desktop and mobile devices. With Act! Automatic reminders help keep you organized, keeping you up-to-date ... Read More about Act!	SugarCRM is the only sales force automation software that has all the features of a full featured customer relationship management system and the features of a full featured sales force ... Read More about Sugar Sell	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $30	Starts from $49	Starts from $7 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available	Get Free Trial
Spotsaas Score What's this? ↗	9.1/10	8.7/10	9.0/10
User Ratings Based on verified Spotsaas reviews	3.6 (441)	3.8 (1216)	4.3 (119)
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo

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How do Act!, Sugar Sell and Bigin by Zoho CRM Compare on Features?

Total Features	10 Features	9 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Act!, Sugar Sell and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$30	$49	$7 , Billed Yearly
Pricing Plans	Not Available	Not Available	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	—	✓ Yes
HIPAA	—	✗ No
GDPR	✓ Yes	—
Data Residency	🇺🇸 US	🇺🇸 US

Act! vs Sugar Sell User Reviews & Rating Comparison

User Ratings	3.6 (based on 441 reviews)	3.8 (based on 1216 reviews)	4.3 (based on 119 reviews)
Rating Distribution	201 82 47 12 26	18 12 0 0 0	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyer sentiment is mixed to positive across 368 reviews, with clear strengths and a few common watchouts. What buyers like Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software. High degree of customization, allowing users to tailor layouts and features to meet specific business needs. Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data. Common complaints Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours. Updates and upgrades can be disruptive, creating compatibility or stability issues for some users. Limited modern design in the interface and cloud-based functionality, making the software feel outdated compared to competitors.	Buyer sentiment Buyer sentiment is mixed to positive across 30 reviews, with clear strengths and a few common watchouts. What buyers like Excellent flexibility and customization options, allowing users to personalize workflows, modules, and fields to suit unique business needs. Robust reporting and advanced analytics that provide valuable insights for decision making, though slightly limited in specific visual options. Streamlined organization of customer data, enabling efficient management of leads, opportunities, and workflows. Common complaints Steep learning curve for new users due to the extensive flexibility and customizability, leading to higher required training time. High upfront and ongoing costs, making it less ideal for small businesses with limited budgets. Limited off-the-shelf integrations compared to larger competitors like Salesforce, potentially requiring custom development.	Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	User-friendly design makes onboarding easy. Automatic reminders enhance task management. Mobile access allows for on-the-go management. Advanced features may be lacking for larger teams. Pricing can add up for small businesses.	Robust sales automation features enhance efficiency Highly customizable to fit various business models Access to a wide range of third-party apps Setup complexity may require dedicated resources Cost can escalate with additional features	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	TSD Groep INEX The Sherman Sheet	CBRE Materion Access	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	No screenshots available.	3 Screenshots
Videos	5 Videos	2 Videos

Alternatives

Alternatives	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	ClickUp 4.4 Zoho CRM 4.1 Freshsales 4.6

Frequently asked questions

Which is better, Act! or Sugar Sell?: Sugar Sell edges out the other on user ratings (3.8 vs 3.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Act! and Sugar Sell offer a free trial?: Yes, both Act! and Sugar Sell offer a free trial.
What is the starting price of Act! vs Sugar Sell?: Act! starts at $30 /User/Month. Sugar Sell starts at $49 /Month.
What are the top alternatives to Act!?: Top alternatives to Act! include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Thryv.
What are the top alternatives to Sugar Sell?: Top alternatives to Sugar Sell include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Act! vs Sugar Sell vs Bigin by Zoho CRM Comparison

Act!

Sugar Sell

Bigin by Zoho CRM

Act! vs Sugar Sell vs Bigin by Zoho CRM — at a glance

Key differences between Act! and Sugar Sell

Compare Act! vs Sugar Sell vs Bigin by Zoho CRM — and walk away knowing which one fits.

Act!

Sugar Sell

Download this Act! vs Sugar Sell vs Bigin by Zoho CRM comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do Act!, Sugar Sell and Bigin by Zoho CRM Compare on Features?

Compare Act!, Sugar Sell and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Act! vs Sugar Sell User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions