Sugar Sell Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Starts from $49 / Month
CBRE
Materion
Access
AGFA
SENNHEISERTrusted by teams including CBRE
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
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What is Sugar Sell?
SugarCRM is the only sales force automation software that has all the features of a full featured customer relationship management system and the features of a full featured sales force automation software. SugarCRM is also extensible and can be customized to meet your individual business needs with thousands of Sugar Apps available on SugarForge.
Pricing
Starts from $49 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Sugar Sell Software Demo
Sugar Sell was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Sugar Sell
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose Sugar Sell
Robust sales automation features enhance efficiency
Highly customizable to fit various business models
Access to a wide range of third-party apps
Is Sugar Sell right for you?
What buyers should know before shortlisting Sugar Sell
Sugar Sell stands out as a highly customizable and robust CRM solution that consistently delivers value across diverse business environments. Its flexibility is often praised, allowing companies to tailor modules, workflows, and integrations to align seamlessly with their specific needs.
The advanced reporting and analytics capabilities empower businesses to make informed, data-driven decisions, while features like centralized customer databases and automated workflows contribute to improving operational efficiency. Additionally, Sugar’s intuitive interface and helpful implementation partners make the onboarding process smoother, and the platform’s excellent customer support adds significant value for users.
However, Sugar Sell’s advanced functionality and extensive customization options can present a steep learning curve for new users, and its setup process may require additional expertise. While these challenges can feel overwhelming at first, they are outweighed by the system's agility and depth, which deliver long-term benefits.
Overall, Sugar Sell is a powerful CRM platform well-suited for growing businesses seeking scalability and tailored solutions.
Sugar Sell pros and cons
- Sugar Sell pros
Robust sales automation features enhance efficiency
Highly customizable to fit various business models
Access to a wide range of third-party apps
- Sugar Sell cons
Setup complexity may require dedicated resources
Cost can escalate with additional features
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Start your free trial — no credit card required.
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See how it stacks up
Compare Sugar Sell side-by-side with top CRM Software alternatives.
What is the pricing of Sugar Sell?
Sugar Sell Pricing Plans
Sell Essentials
$49
/Month
Account Management
Contact Management
Lead Management
Opportunity Management
Quote Management
Show more +
Sell Advanced
$80
/Month
Includes features of Sell Essentials plan, plus
Intelligent Lead Prioritization
Intelligent Opportunity Prioritization
Sell Premier
$135
/Month
Includes features of Sell Advanced plan, plus
Guided Selling
Data Enrichment and News Feed
Mail & Calendar Integration
Geo Mapping
Show more +
Sugar Sell reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 30 reviews, with clear strengths and a few common watchouts.
What buyers like
- Flexibility and customization options let users personalize workflows, modules, and fields to suit specific business needs.
- Reporting and advanced analytics support decision-making, though visual charting options are limited.
- Organizes customer data with tools for managing leads, opportunities, and workflows.
Common complaints
- Steep learning curve for new users due to the extensive flexibility and customizability, leading to higher required training time.
- High upfront and ongoing costs, making it less ideal for small businesses with limited budgets.
- Limited off-the-shelf integrations compared to larger competitors like Salesforce, potentially requiring custom development.
Are you using Sugar Sell?
What users are saying
AU
Anonymous User
01/11/24
"At the top of our tech stack"
What do you like best about Sugar Sell? Sugar has insanely robust reporting capabilities. Upper management asks a question, we have an answer; the ...
Read more
DL
David l
01/10/24
"It is good CRM solution that supports our business at a reasonable cost."
What do you like best about Sugar Sell? Easy of use. The application is straightfoward and meets the needs of our business without being overly ...
Read more
DL
David l
01/10/24
"It is good CRM solution that supports our business at a reasonable cost."
What do you like best about Sugar Sell? Easy of use. The application is straightfoward and meets the needs of our business without being overly ...
Read more
WD
Will D
01/05/24
"Customer Service and Product Agility"
What do you like best about Sugar Sell? The organization behind Sugar is first-class from a client experience standpoint. The product offers a level ...
Read more
YH
Yannick H
12/14/23
"Sugar Sell review"
What do you like best about Sugar Sell? Ce qui me fascine le plus à propos de Sugar Sell, c'est sa capacité exceptionnelle à simplifier et à optimiser ...
Read more
YH
Yannick H
12/14/23
"Sugar Sell review"
What do you like best about Sugar Sell? Ce qui me fascine le plus à propos de Sugar Sell, c'est sa capacité exceptionnelle à simplifier et à optimiser ...
Read more
- See if Sugar Sell fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Sugar Sell?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Sugar Sell security and data handling
Key compliance certifications and security features for IT and security teams evaluating Sugar Sell.
Certifications
Developer & data
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9.0
Excellent
Sugar Sell Customers
CBRE
Materion
Access
AGFA
SENNHEISER
Sugar Sell Support Options
Frequently Asked Questions About Sugar Sell
Common questions buyers ask before choosing Sugar Sell.
Sugar Sell is a CRM Software. Sugar Sell offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Project Management and many more functionalities.
Buyers commonly note the following limitations of Sugar Sell: Setup complexity may require dedicated resources; Cost can escalate with additional features; User interface may not appeal to everyone.
Some top alternatives to Sugar Sell includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and Cool Life CRM.
Sugar Sell offers Free Trial, Subscription pricing models
The starting price of Sugar Sell is $49/Month
Free buyer scorecard
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].