8.3
SpotScore
eSalesTrack Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
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Starts from $40 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
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What is eSalesTrack?
eSalesTrack is a CRM built specifically for eCommerce merchants and eBay sellers that need to manage orders, customer support, and sales activity in one place rather than across separate retail tools. It provides sales tracking, marketing features, and customer support workflows tailored to online retail rather than a general-purpose sales pipeline. Teams outside eCommerce will find the feature set too narrowly scoped relative to broader CRM alternatives.
Pricing
Starts from $40 / User / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
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eSalesTrack Software Demo
eSalesTrack was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider eSalesTrack
- Team types
- Medium Business, Small Business
Why teams choose eSalesTrack
Offers specialized tools for eCommerce operations.
Streamlines sales and marketing efforts effectively.
User-friendly interface enhances usability.
Is eSalesTrack right for you?
What buyers should know before choosing eSalesTrack
eSalesTrack is a leading CRM tailored for eCommerce businesses, providing essential tools for sales, marketing, and customer support. While it excels in its niche, it may not be the best fit for businesses outside the eCommerce space.
eSalesTrack pros and cons
- eSalesTrack pros
Offers specialized tools for eCommerce operations.
Streamlines sales and marketing efforts effectively.
User-friendly interface enhances usability.
- eSalesTrack cons
Not suitable for businesses outside eCommerce.
Limited advanced analytics capabilities.
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What is the pricing of eSalesTrack?
eSalesTrack Pricing Plans
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eSalesTrack reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 9 reviews, with consistently positive feedback.
What buyers like
- Comprehensive eCommerce tools
- Streamlines sales and marketing
- Customer support features
Common complaints
- Limited to eCommerce focus
- May lack advanced analytics
- Not suitable for non-eCommerce businesses
Are you using eSalesTrack?
- See if eSalesTrack fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of eSalesTrack?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
eSalesTrack security and data handling
Key compliance certifications and security features for IT and security teams evaluating eSalesTrack.
Certifications
Developer & data
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Frequently Asked Questions About eSalesTrack
Common questions buyers ask before choosing eSalesTrack.
eSalesTrack is a CRM Software. eSalesTrack offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Project Management and many more functionalities.
Buyers commonly note the following limitations of eSalesTrack: Not suitable for businesses outside eCommerce.; Limited advanced analytics capabilities.; Higher costs may be a barrier for small sellers..
Some top alternatives to eSalesTrack includes Bigin by Zoho CRM, Creatio CRM, W3B Management Solutions, 1CRM and Thryv.
eSalesTrack offers Free Trial, Subscription pricing models
The starting price of eSalesTrack is $40/User/Month
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].