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List of the Best Conversation Intelligence Software in 2026

Rajat Gupta
Researched and Edited by Rajat Gupta
Rajat Gupta

Researched and Edited by Rajat Gupta

Last updated: · How we review

Editor's Summary · Conversation Intelligence Software

Chorus leads with a strong 27,950 ratings, indicating widespread user adoption and trust. Gong follows closely, boasting a high rating of 4.6/5 from 9,516 reviews, reflecting strong user satisfaction. Espressive, with its impressive 4.7/5 rating, stands out for its high user approval despite a smaller review base.

Conversation intelligence software analyzes and provides insights into sales and customer interactions, primarily purchased by sales teams in tech companies seeking to optimize their communication strategies.

Quick picks for Conversation Intelligence Software

  • Best overallChorus
  • Best for high user satisfactionSalesken
  • Best for smaller teamsAvoma
  • Best free optionAvoma

Who gets the most from Conversation Intelligence Software

  • 1Sales development representatives managing high-volume outbound lead generation
  • 2Call center managers seeking data-driven coaching from voice interactions
  • 3Marketing managers producing video content requiring realistic AI voiceovers
How to choose Conversation Intelligence Software

If you need AI-driven lead engagement, filter by products supporting SMS or automated follow-up; for coaching insights, sort by voice data analytics features; and for content creation, filter by ultra-realistic voice synthesis and ease of use.

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Showing 1-20 out of 21

Aktify - Conversation Intelligence Software

Aktify

Empower your sales team with conversational AI.

Best for: SMB teams · Mid-market · Enterprise

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What is Aktify?

Aktify is the ultimate solution for phone sales teams, incorporating conversational AI and SMS technology to cater to the specific needs of leads. The advanced AI capabilities allow clients to have meaningful conversations and deliver exactly what the prospects are looking for. With the ability ...

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Aktify offers custom pricing plan

Murf Voiceover Studio - Conversation Intelligence Software

Murf Voiceover Studio

Elevate your videos with hyper-realistic voiceovers.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is Murf Voiceover Studio?

Introducing Murf Voiceover Studio - the ultimate solution for enhancing the engagement levels of your videos. With its attractive and hyper-realistic AI voices, this text-based voiceover generator allows you to easily add lifelike background voices to your videos in just a few minutes. Choose ...

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Starts from $0/month when monthly, also offers free forever plan

Augment CXM - New SaaS Software

Augment CXM

Transforming customer insights, driving satisfaction.

Best for: SMB teams · Mid-market · Enterprise

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What is Augment CXM?

Augment CXM allows you to go beyond traditional customer experience metrics, with powerful insights that are generated from conversations being split up and analyzed. Through accessing your data and identifying your pain points, the software utilizes a specialized deep learning artificial ...

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Augment CXM offers custom pricing plan

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Verse.io - New SaaS Software

Verse.io

Transform leads into sales with Verse.io.

Best for: SMB teams · Mid-market · Enterprise

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What is Verse.io?

Verse.io is a cutting-edge contact center, designed to help with transforming inbound leads into buyers. This reliable tool acts quickly upon all the incoming requests and ensures optimal lead conversion opportunities for your sales team. It provides them with ample time to focus on ...

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Verse.io offers custom pricing plan

Avoma - Conversation Intelligence Software

Avoma

Elevate your meetings with AI-powered efficiency.

Best for: SMB teams · Mid-market · Enterprise

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What is Avoma?

Avoma is a powerful meeting assistant powered by AI, creating intelligent customer meetings and resulting in better business outcomes. Utilize data-driven trends from competitors, objection handling and feature-ask services to maximize productivity with easily accessed talk tracks from top ...

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Free TrialTry Free →·

Starts from $70/User/Month when Billed Yearly

Salesken - Conversation Intelligence Software

Salesken

Convert more leads with AI-powered sales assistant.

Best for: SMB teams · Mid-market · Enterprise

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What is Salesken?

SalesKen is an AI-powered sales assistant designed to help businesses convert more leads. With detailed insights into lead scoring and conversion metrics, users can easily diagnose and address any potential weaknesses in their process. SalesKen offers seamless integration with platforms like ...

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Salesken offers custom pricing plan

What buyers evaluate in Conversation Intelligence Software
Type of conversation data supported (voice calls, SMS, meetings, or video content)
AI capabilities for conversation analysis versus automated outreach or coaching
Deployment focus on lead conversion automation versus sales coaching or content creation
VoiceOps - Conversation Intelligence Software

VoiceOps

Empowering call center success with data-driven coaching.

Best for: SMB teams · Mid-market · Enterprise

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What is VoiceOps?

VoiceOps is a revolutionary call centre coaching and enablement software designed to bolster Return On Investment (ROI). By harnessing the power of data and transforming it into tangible outcomes, it facilitates flexibility for the calls received. With VoiceOps, call centre operators are able ...

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VoiceOps offers custom pricing plan

ConverSight.ai - Conversation Intelligence Software

ConverSight.ai

Streamline supply chain decisions with AI

Best for: SMB teams · Mid-market · Enterprise

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What is ConverSight.ai?

ConverSight.ai is an AI-driven supply chain optimization platform that pairs insights from diverse datasets to streamline repetitive processes and recommend the most sensible solution. By bridging the gap between action and anticipation, you can make more assured decisions. ConverSight.ai ...

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ConverSight.ai offers custom pricing plan

Convin - Conversation Intelligence Software

Convin

Revolutionize your sales calls, close more deals.

Best for: SMB teams · Mid-market · Enterprise

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What is Convin?

Convin is an AI-powered Conversation Intelligence Tool used by sales teams to close more deals. Easily manage call logs, topics and any related data. Get alerts and valuable feedback to optimize processes. It provides advanced metrics like behavior analysis and spoken topic duration for greater ...

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Free Trial·

Convin offers custom pricing plan

Salestrail - Conversation Intelligence Software

Salestrail

Boost sales and productivity on the go.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Salestrail?

Salestrail is a CRM platform designed for mobile sales teams to improve their sales performance. This intelligent software empowers sales reps to easily plan and take action. With full compatibility for both Android and iOS, users can record calls, emails, meetings and more without any manual ...

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Free Trial·

Starts from $3.50/User/Month when Billed Yearly

Espressive - Conversation Intelligence Software

Espressive

Boost productivity with intelligent support solutions.

Best for: SMB teams · Mid-market · Enterprise

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What is Espressive?

Espressive Barista is an artificially intelligent virtual support agent (VSA) that is designed to effectively automate employee inquiries & requests with personalized answers. Its advanced natural language processing and conversational AI capabilities ultimately result in the reduction of 70% ...

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Espressive offers custom pricing plan

Jiminny - Conversation Intelligence Software

Jiminny

Transforming conversations into conversions.

Best for: SMB teams · Mid-market · Enterprise

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watch-demo

Watch Demo

What is Jiminny?

Introducing Jiminny - the ultimate solution for building smarter sales teams. Our platform provides conversation intelligence and detailed insights for faster growth, allowing you to pinpoint the most important moments in your customer conversations. With Jiminny, you can easily record, ...

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Free Trial·

Jiminny offers custom pricing plan

Gong - Conversation Intelligence Software

Gong

Empowering remote sales teams to close more deals.

Best for: SMB teams · Mid-market · Enterprise

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What is Gong?

Gong is a powerful software designed to assist businesses with managing their remote sales teams and deals. Its Revenue Intelligence technology helps users identify which deals are genuine, monitor customer interactions and acquire crucial insights into the state of their market. It enables ...

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Gong offers custom pricing plan

Chorus - Conversation Intelligence Software

Chorus

Transforming conversations into valuable insights.

Best for: SMB teams · Mid-market · Enterprise

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What is Chorus?

Chorus is a powerful conversation intelligence platform that empowers companies with the tools to capture and analyse customer interactions on the go. It is equipped with advanced video conferencing, sales engagement, dialer and a variety of other useful enterprise grade solutions to observe ...

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Chorus offers custom pricing plan

Crystal Knows

Crystal Knows

Unleash the power of pre-meeting insights.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is Crystal Knows?

Crystal is a pre-meeting intelligence platform that gives business professionals the intelligence needed to prepare for important meetings. It reveals the natural personality of anyone with an online presence and offers real-time recommendations to optimize calls, meetings, and emails.

Read more about Crystal Knows

Crystal Knows offers custom pricing plan

Voiceflow - New SaaS Software

Voiceflow

Revolutionize conversation with seamless AI design.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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watch-demo

Watch Demo

What is Voiceflow?

Voiceflow allows teams to develop and deploy conversational AI experiences with ease. Intuitively design contextual dialogue on a drag-and-drop canvas and utilize the features of context nesting and situational context. Test and switch between voice, chat and graphic interfaces with ease. Reuse ...

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Starts from $40/User/Month when Billed Yearly, also offers free forever plan

Refract - Conversation Intelligence Software

Refract

Boost sales success with data-driven coaching.

Best for: SMB teams · Mid-market · Enterprise

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4.5

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watch-demo

Watch Demo

What is Refract?

Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments from your sales calls. With Refract, you can spot mistakes, uncover opportunities, and understand the DNA of ...

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Refract offers custom pricing plan

Pattr - Conversation Intelligence Software

Pattr

Transforming customer conversations, one interaction at a time.

Best for: SMB teams · Mid-market · Enterprise

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4.5

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watch-demo

Watch Demo

What is Pattr?

Introducing Pattr, an innovative Conversational AI platform designed to revolutionize customer experiences. With its powerful abilities, Pattr empowers, enhances, and comprehends all your customer conversations in real-time, at a large scale. Say goodbye to ineffective and mundane interactions, ...

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Pattr offers custom pricing plan

ExecVision - Conversation Intelligence Software

ExecVision

Transform conversations, transform results.

Best for: SMB teams · Mid-market · Enterprise

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What is ExecVision?

ExecVision is the ultimate conversation intelligence solution designed to foster and drive meaningful behavioral changes. Unlock noteworthy conversation observations to inform better decision-making and streamline performance. Leveraging advanced AI, machine learning, and deep learning ...

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Free Trial·

ExecVision offers custom pricing plan

Call Journey - Conversation Intelligence Software

Call Journey

Empowering businesses through conversation intelligence.

Best for: SMB teams · Mid-market · Enterprise

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watch-demo

Watch Demo

What is Call Journey?

Call Journey is a cutting-edge conversation intelligence software created by TMA Group of Companies, a renowned Australian technology firm with a global presence. By utilizing speech data, this platform assists businesses in solving complex issues, improving customer experience, and achieving ...

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Call Journey offers custom pricing plan

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